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Not for me

Progreat customer service in York branch

Consunable to produce undamaged frames or lenses

I went into my local store in York a few weeks ago and chose a pair of red Prada frames and a pair of free sunglasses - all of the staff were very helpful, extremely knowledgeable and friendly and made the process very easy. A few days later I went to pick up my new glasses, quickly tried them on...

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Excellent

“A Painless Experience”

published 10/11/2009

ProGreat service, good range of glasses

ConsNone really. The appointment was a little late I s...

I have just come back from Optical Express with a brand new pair of specs. Not only is this a new pair, but my first ever pair! At the age of 29 I thought it time I got an eye test. Optical Express were offering a free test if you buy your glasses there and then. As I intended to do this I...

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Excellent

“ I CAN SEE YOU!!”

published 10/02/2006

ProGreat service

ConsCamp baby sitter

I decided it was about time i had my eyes tested. They hadn't been done for over five years. My glasses were starting to make my eyes feel worse. So i knew my eye sight had changed. So whilst i was walking around Aylesbury town, i decided to pop into optical express. ~~~~~~~~~~~~~~~~~ First...

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Not for me

“Biggest mistake of my life”

published 07/03/2011

ProEDIT - None what so ever.

ConsUntrustworthy, incompetent or both. Permanent pai...

Almost eight months ago I had laser eye surgery with Optical Express in Edinburgh. Since then I have had nothing but major issues with both eyes causing severe discomfort and whilst it has not prevented me from working, it makes it more difficult and I am glad I do not drive as despite being told...

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Excellent

“Optical amazing!”

published 28/10/2009

ProAmazing customer service

ConsThe equipment isn't as hi tech as other places

So after having an eye test at D&A and being scared off by the prices, I booked myself into Optical Express which is where Andrew gets his contacts from. The price of the eyetest was half the price of D&A (£15) to start with and if you purchased glasses afterwards then it would automatically be...

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Excellent

ProVery professional and friendly

ConsCan try and pressure you into extras

I used Optical Express for laser eye surgery after my brother had his eyes done. He had the Lasek procedure carried out, which left him with dry eyes for a couple of months but almost perfect vision. After a couple of months of dithering, and after a trip to Rome getting infuriated with seeing...

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Satisfactory

“An eye opening experience”

published 13/10/2008

Proplenty of choice and individual attention to begin...

ConsComplaints resolution is clumsy and downright odd

Went to Optical Express in the Trafford Centre, Manchester. Very bright, clean shop with lots of frames to choose from. Initial meet-and-greet was good with staff helpful but not pushy when told I only wanted to have a casual look today;planned to return the following week or so when had more...

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Not for me

Prosurgeon

Consexpensive, misleading advisors, poor customer serv...

Unfortunately for me, I was that unlucky person that went for laser eye surgery and had a bad experience. More due to the staff's fault than the excellent (if a bit mean) surgeon’s. I was misled by my advisor/counselor, and the optician. In the end, I paid a lot more than I had expected for a...

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Excellent

“Optical Express”

published 17/10/2007

Proknowledgeable and friendly staff, professional ser...

Conssecond set up cost when changing bank account for ...

Optical Express services, staff and admin. I have worn glasses and contacts for the past 18 years and I have been with many independent and high street stores. I recently moved to Stockport and decided to give Optical Express a try. The first impressions of the store were good. It is very clean...

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Not for me

“Lasik Wavefront”

published 17/08/2006

ProGood Location, friendly and polite staff, good cho...

ConsOnce they have your money they lose interest

I had Lasik with wavefront at Optical Express Bluewater 3 months ago. It cost £2500 in total to do both eyes. My wife was declined due to 'dry eye'. I was told the wavefornt would help my night driving vision. My left eye had instant 20/20 vision but the right has slowly gone out out of focus...

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Not for me

“WARNING IF U HAVE DRY EYES”

published 09/04/2007

ProThe surgeon

ConsThe WORST customer experience of my life.

Optical Express - BLUEWATER. Had a complete disaster. My friend previously had surgery here. She was happy with surgery but didn't think customer service was up to scratch but I decided to give it a go. From first impressions, customer service was pretty awful. Staff were like robots, just...

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Not for me

“Audi”

published 27/08/2008

Pronothing

Conseverything

I have used optical express for about 8 years and it is so true once your money is being paid customer service is disgraceful. I am on a monthly direct debit for contact lenses. I have been given wrong solution and it hurt like hell!! was eventually told I was alergic to the solution and should...

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Not for me

ProNone

ConsDo NOT Approach This Shop!!!!

I recently required new sunglasses. I popped into Optical Express branch in Edinburgh Princess Street, found a new frame and paid in advance 250.- pounds On 22/09/2012 (for just a simple repeat of existing optical lenses prescription). A week later I came to collect – I had free cheap glasses in...

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Not for me

“Useless, don't go there!”

published 30/11/2006

ProNone

ConsBad service, lack of knowledge, customer service s...

I have usually gone to Specsavers, however, being a student and seeing an advert in the window of Optical Express on Regent St, London, for a free eye test, I decided to book an appointment. However, I wish I hadn't. On the day of hte appointment, which was booked for 2 pm (this was written on...

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Not for me

ProHigh Street Branches

ConsPure Incompetence

In July 2005 I paid for a sight test and was advised to go for varifocals - I handed over £189 (would have been more - I had received a £30 voucher in the post). I was promised a second pair of my choice for free - which I agreed to order when the first ones were ready. Almost four weeks later...

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Product Information : Opticalexpress.co.uk

Manufacturer's product description

Ciao

Listed on Ciao since: 26/08/2005