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88 Reviews

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Bought a pair of Armani glasses for £270. Turned up - wrong prescription! Took them back & told to wait 5 days - no response - chased up but could never get in touch with the Bristol Cabot Circus... more

User Reviews

for Opticalexpress.co.uk

Rating Summary based on 88 reviews

  • 5 Stars
    34
  • 4 Stars
    6
  • 3 Stars
    0
  • 2 Stars
    4
  • 1 Star
    44
  • 7 of 7 Ciao users found the following review helpful
    Picture of minkyone

    minkyone

    User doesn't recommend the product

    Advantages Advantages great customer service in York branch

    Disadvantages Disadvantages unable to produce undamaged frames or lenses

    I went into my local store in York a few weeks ago and chose a pair of red Prada frames and a pair of free sunglasses - all of the staff were very helpful, extremely knowledgeable and friendly and made the process very easy. A few days later I went to pick up my new glasses, quickly tried them on, thanked the staff and then took them home... Hmmm... on closer inspection on the free sunglasses I noticed two big scratches on the metal frames but thought oh well, I suppose they were free and I would just be wearing them for driving.. Then on the Prada glasses I firstly noticed a big scratch ... more
  • 6 of 6 Ciao users found the following review helpful
    Picture of Nixu1980

    Level 5 Nixu1980

    Member since 15/10/2009

    Reviews written: 165

    User recommends the product

    Advantages Advantages Great service, good range of glasses

    Disadvantages Disadvantages None really. The appointment was a little late I suppose

    I have just come back from Optical Express with a brand new pair of specs. Not only is this a new pair, but my first ever pair! At the age of 29 I thought it time I got an eye test. Optical Express were offering a free test if you buy your glasses there and then. As I intended to do this I thought I'd go along. If you don't purchase the test costs £15.00. Now, the last time I had an eye test was at primary school where you have to read the letters from the triangular pyramid to determine how your eyesight is. It pleases me to say that although nowadays the principle is loosely similar it has ... more
  • 32 of 32 Ciao users found the following review helpful
    Picture of rosebud10

    rosebud10

    User recommends the product

    Advantages Advantages Great service

    Disadvantages Disadvantages Camp baby sitter

    I decided it was about time i had my eyes tested. They hadn't been done for over five years. My glasses were starting to make my eyes feel worse. So i knew my eye sight had changed. So whilst i was walking around Aylesbury town, i decided to pop into optical express. ~~~~~~~~~~~~~~~~~ First impressions ~~~~~~~~~~~~~~~~~ I was very bright in there. It seemed very welcoming as you walked in the door. A lot of space, and very tidy. You are surounded by lots and lots of frames. They even had designer ones. There are two little desks with computers on, and a smiling receptionist behind the desk. As ... more
  • 16 of 16 Ciao users found the following review helpful
    Picture of pmcg01

    Level 2 pmcg01

    Member since 07/11/2004

    Reviews written: 12

    User doesn't recommend the product

    Advantages Advantages EDIT - None what so ever.

    Disadvantages Disadvantages Untrustworthy, incompetent or both. Permanent pain and discomfort despite denials and delusion.

    Almost eight months ago I had laser eye surgery with Optical Express in Edinburgh. Since then I have had nothing but major issues with both eyes causing severe discomfort and whilst it has not prevented me from working, it makes it more difficult and I am glad I do not drive as despite being told my eyes are above driving standard, I would not feel comfortable at all driving, escpecially when I have compared my vision to my driving friends and colleagues. I was promised at the pre-assessment and via the glossy brochure great eye sight at least as good as with glasses, probably better and that ... more
  • 13 of 13 Ciao users found the following review helpful
    Picture of claribella

    claribella

    User recommends the product

    Advantages Advantages Amazing customer service

    Disadvantages Disadvantages The equipment isn't as hi tech as other places

    So after having an eye test at D&A and being scared off by the prices, I booked myself into Optical Express which is where Andrew gets his contacts from. The price of the eyetest was half the price of D&A (£15) to start with and if you purchased glasses afterwards then it would automatically be free. The eye test didn’t seem as hi-tech or extensive as D&A and nor did the equipment seem as up-to-date but the optician was friendly, made conversation and was just a genuinely nice guy and whats more important, the test results came back the same as they did at D&A; I need glasses and I have a ... more

Questions

for Opticalexpress.co.uk
  • hellenmcneil 1/10/2011 12:24:41

    What is the number or procedure for making complaints?

    I have been supplied with glasses with the wrong prescription twice now. The staff in the Dundee branch are very unhelpful and I am no longer willing to deal with them, so I am trying to get a number for the head office to complain via them.

    Question status

     Open