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My surgery went wrong, I nearly lost the sight in my left eye. When they discovered the problem the next day they sent me to Bolton in a taxi for emergency surgery and got me to sign forms (no doubt disclaiming liability) while I couldn't see. The aftercare was shocking, including staff who have no clue what they are doing, them not recording what drops they have given to me, claiming I had 20/20 vision when my sight was still blurry in one eye, a nurse taking out bandage lenses too early as no surgeon was available - this set back my recovery and I had to have increased drops for a week. I would strongly recommend that you do not use this company, as if something goes wrong they just don't care.
I believe that you have spoken to our Patient Care Manager who is currently dealing with the issues that you have raised. Thank you taking the time to highlight your experience. All feedback is important to us and we are always looking to improve our patient experience.