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Home > Shopping > Services > Telecommunications > Mobile Network Providers > Orange
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519 Reviews

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Orange mobile services has been messing around with my account, big time.Taking double my money for a bill, cutting off my outgoing calls and text messages when... more

User Reviews

for Orange

Rating Summary based on 519 reviews

  • 5 Stars
    		233
  • 4 Stars
    		170
  • 3 Stars
    		59
  • 2 Stars
    		28
  • 1 Star
    		29

Detailed rating

  • Accuracy of charges
  • Coverage & reception
  • Customer service quality
  • Customer service waiting times
  • Range of different billing plans
  		• 4.0
  		• 4.2
  		• 3.8
  		• 3.2
  		• 3.9
  • 100 of 100 Ciao users found the following review helpful
    Picture of drewboy

    Level 6 drewboy

    Member since 03/11/2001

    Reviews written: 69

    3 Stars Do NOT take no for an answer. 03/02/2005
    User recommends the product

    Advantages Advantages Service Plans, Upgrading, Network Performance

    Disadvantages Disadvantages Customer Services, Customer Services and yes, Customer Services!

    Firstly, let me tell you that the fact that I have been a loyal Orange customer for the past SIX years does not mean that this is going to be a glowing review, far from it. However, I will leave my reasons for that till a bit later on and explain how the company works, a bit about the service plans and the way they offer their phones and what they do to them. How can you get an Orange phone? ********************************* There are a few different options for this. Firstly, you can go into any orange shop. In these shops (which are very orange funnily enough) you have access to all of their ... more
  • 57 of 57 Ciao users found the following review helpful
    Picture of TheDuke

    TheDuke

    2 Stars Everybody's talkin' (and SMSing and emailing...) 14/03/2005
    User doesn't recommend the product

    Advantages Advantages Excellent coverage, good range of tariffs and phones, good website

    Disadvantages Disadvantages Refusal to take responsibility for handsets.

    I don't know if there was ever any method in my madness when choosing Orange as my mobile phone network supplier. I seem to recall that the nice salesperson in the Carphone Warehouse advised me when trying to pick and choose between a number of different Pay as You Go (PAYG) tariffs over the various networks that it would make sense given my planned limited usage to simply join the same network that most of my friends were on. That, as you might have guessed, was Orange. Back in those days (August 2000), when it came to the relatively new area of PAYG mobile tariffs, it was hard to pick a ... more
  • 60 of 60 Ciao users found the following review helpful
    Picture of Novabug

    Level 7 Novabug

    Member since 03/10/2010

    Reviews written: 115

    3 Stars Have you got an Orange in your pocket, or are you glad to see me? 20/10/2010
    User recommends the product

    Advantages Advantages Good range of handsets & plans. Most advisers do their best for you.

    Disadvantages Disadvantages Coverage could be better in Places. Take some persuading sometimes to get your point across.

    Mobile phones. Most people have these now, and therefore will need a service provider. In the United Kingdom there are five heavyweights of the mobile phone market. Vodafone, O2, T-Mobile, Three and Orange. I got my first handset in 1997 at the tender age of 19. I got it from Orange which was advertised on a leaflet, and for some reason or other I have stayed with them for 13 years. We hear many customer service horror stories about various mobile providers, so I thought I’d share my personal experience of this mobile phone provider. Freshly Squeezed Orange (From Concentrate) First a bit of a ... more
  • 44 of 44 Ciao users found the following review helpful
    Picture of emmorticia

    Level 7 emmorticia

    Member since 30/10/2002

    Reviews written: 169

    5 Stars Orange I glad I subscribed.... 13/03/2003
    User recommends the product

    Advantages Advantages nice tariffs, excellent customer service most of the time, cheap calls

    Disadvantages Disadvantages customer service occasionally

    Mobile phones. Most of us seem to have one now, and they're used a hell of a lot - from work calls to calls to friends to the quick text message to check if someone is going to be on time. To be honest, I don't know how I coped before I had my mobile! I got my first mobile at the age of 16 - bad news for my mum, as it was a contract phone, and, because I wasn't 18, she was the one who was billed. I was supposed to pay her back, of course, but with bills reaching £100 a month, I had trouble finding the money. I was on One2One at the time, and as it was my first mobile phone, we hadn't properly ... more
  • 56 of 57 Ciao users found the following review helpful
    Picture of joannavos

    Level 4 joannavos

    Member since 07/03/2001

    Reviews written: 30

    3 Stars Simply Orange, Complicated - Forget It Diamond review 10/07/2001
    User recommends the product

    Advantages Advantages Good network coverage, reasonably priced tariffs

    Disadvantages Disadvantages They can't handle anything more complex than a straightforward new account

    In December, I received a phone call asking me if I’d like to get a new mobile phone for free and a four night cruise to Spain and back. Sounds good. The service provider would be Orange and the new phone, a Motorola Talkabout (T2288e). And a WAP phone, no less. Oh yes, sounds like a bargain and my old phone was chunky and outdated and a holiday would sure be good. I had a few requirements of my own however. My husband was already on Orange and had been for a few years. I was on BT Cellnet and had finished the tie-in period. But I wanted to keep my current phone number as firstly ... more