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Satisfactory

ProThey CLAIM up to 8Mbps LIVEBOX speed ~ can connect...

ConsMY PERFECTLY ADEQUATE WANADOO Broadband connection...

Sometimes I really wonder why the bigger a company gets, the more worthless the company's service or even Customer Service seems to become. Do you think it is related to the "Peter Principle" (ie: "in any hierarchy, each member rises to his level of incompetence" for those persons who are...

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Super

ProCheap with my mobile contract, Livebox, free VoIP ...

ConsVoIP can somwtimes befuzzy

After seeing the great deals on broadband flooding the TV, radio and magazines I took a look at what I was paying my ISP (internet service provider) and thought "why am I paying so much?” One particular offer I saw on a TV commercial was from my ISP, so I thought I would give them a call to see...

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Satisfactory

ProFree with Orange Mobile Contract

ConsInconsistent quality - Very poor standards of cus...

Before I began this review, I read through many already submitted on the same subject. It would appear that I am but one more of an already very substantial group of people who have tried to obtain a modicum of culpability and support from Orange regarding issues with their broadband. It makes...

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Not for me

“Miss”

published 06/01/2008

ProCan't think of any

Conscall centres outside UK

I joined Orange when it was known as Wanadoo and until November of this year I was quite happy with the service albeit that call centres are based in India somewhere. I was subscribing to dial-up broadband - not particularly fast but OK for my use. However, at the begining of November 2007 I kept...

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Good

Pro8Mb broadband in some places free livebox upgra...

Conscustomer service information about 8mg upgrade

Orange Broaband. What can I start with? Ordering/Upgrading : I joined Orange as Wanadoo 2 years ago on the £17.99 a month package with a USB modem and 1Mbps Speed. The joining process went perfectly, and a week later the broadband was active. I already had a modem, but they come within 2 - 3 days...

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Super

“ Orange does Wanadoo”

published 21/06/2006

Prosuper fast

Conskeeps crashing

I have only recently changed to orange broadband as i got completely fed up with my other isp so decided it was time to spread my wings and go with someone new. The product orange have only just started supplying broadband the company they have taken over is wanadoo this suits me though as orange...

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Satisfactory

ProCheap, but at a cost

ConsVery poor service, very poor at problem solving ov...

I have been with wanadoo for around 18 months. ( past 6 or so was under the cover of Orange ) The service is very intermitent with no warning of a reduced or cut service. Orange are unable to secure their e-mail servers and are constantly hacked. To the point that most other providers have ALL...

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Good

“Orange Broadband”

published 12/08/2006

ProWireless, most equipment free, easy set up

ConsTech support seem clueless, limits, wireless adapt...

I signed up with Wanadoo in March for wireless broadband, this has since been taken over by Orange UPDATE 18/11/06 Well my connection problems now seem to be over however I did buy myself a Belkin wireless adapter to help the process although it does seem to have been a hardware conflict with my...

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Not for me

“Orange Broadband”

published 20/09/2008

ProCheap

ConsHopeless call centre. Staff who can barely speak E...

What a serious mistake I made signing up to Orange Broadband on an 18-month contract.. It was cheap- but then I guess I got what I deserved. I have six months left on the contract and I can't wait to get out quickly enough. I have been disconnected about four times, the longest for SIX days, but...

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Not for me

ProIt can be canceled.

ConsIt can't be canceled fast enough.

A proper Horror Story It started out looking so good, 8 MBit broadband, free wireless router, 1 month free, and no obligation to stay. So I signed up, they seemed to know what they were doing, clearly they didn't have a clue, here's the story of my first 5 LiveBoxes. #1 So I waited roughly 12...

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Not for me

Proit works eventually

Consterrible customer service, poor performance, they ...

Sorry this is so long!!! worth reading if your looking to change provider I joined freeserve way back when dial up was the thing and qucikly got the broadband and it worked then came wannado and it still worked ( if a bit slower) then orange arrive and it stopped. I woud like to point out that...

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Satisfactory

“Orange broadband”

published 13/08/2007

ProSpeed, cost, good equipment

ConsCustomer service, undue charges but refunded

I ordered this product 4 months ago as my O2 contract was up for renewal and wanting the internet at my home I found this the cheapest way as it is only £5 On top of my current £30 contract. I have only just started receiving the service through faults with orange and the parcel company. Orange...

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Not for me

ProReasonable pricing structure

ConsTotal ineficiency, rotten customer service.

I was one of Freeserve's original customers when the internet service was launched. I stayed with them through the change-over to Wanadoo, and then to Orange. First as a dial-up customer, then on BT's Home Highway, and finally on broadband. For me, the technical side of it gave me no problems...

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Not for me

“Orange Sucks!”

published 06/02/2008

Procan't think of any, really

Conscannot contact them when there is a problem

I am currently on my fifth phone call to the Orange Broadband helpline. It rings out for approximately six minutes with no answer, and then switches to an unobtainable tone. Ironically, the purpose of my call is to request a MAC. When we first installed broadband, 512K was the order of the day...

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Not for me

“Orange Broadband”

published 20/01/2008

ProCheap as chips

ConsVery poor service, expensive call centres, staff n...

--------NEVER, EVER CHOOSE ORANGE as your broadband provider! THEY ARE BARE FACED ROBBERS!!!!-------- Everything was fine, with my internet service from Orange - it was quick, cheap and easy enough to install, until one day, for no reason, the connection went off. Trying to get re-connected was a...

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Product Information : Orange broadband

Manufacturer's product description

Internet Service Providers

Product Details

Type: Internet Service Providers

Ciao

Listed on Ciao since: 21/06/2006