Orange broadband

Quote-start

Worse broadband provider I´ve ever had

Quote-end

1 Sep 7th, 2006 

12 Ciao members have rated this review on average: helpful

Advantages:
None

Disadvantages:
Crashes all the time; and technical support  -  the worse ever

Recommendable No:

Detailed rating:

Quality of site content

Technical support quality

Ease of installation

Range of services (e.g. web-space, email)

Access & availability of service

Value for money

sailor1000

sailor1000

About me:

Member since:07.09.2006

Reviews:1

Orange is ex Wanadoo.
Before they took over, the service worked fine. Since they did, the connection keeps crashing. Last weekend for example, the connexion died at 7:00 PM Friday, wasn't back till Monday 7:00 PM. Technical Support is pathetic: You call them - at 50 pence a minute (yes, you didn't read wrong) and you get a guy who can hardly speak english going thru a checklist, don't listening to what you have to say and making you do all sorts of tests that won't solve the problem - since the problem is not your gear, it's the service. The connexion was back on Monday, now it's Wednesday and it's down again! ; I must have spent five pounds more on a call to technical support, again no solution.
I finally gave up, phoned them to get my MAC code to migrate to AOL and they gave me a month free and told me a technical support guy will phone me to save me money. But what's the point of getting a month free on a service that doesn't work ? I don't mind paying, I just want the connection to work !. Besides, this people have a limit of 2Gb a month, while AOL for the same price has no limit. Why would I want to stick with a limit ?. As I said: Worse provider; if you are deciding on a provider, run a mile from Orange.
 

How helpful would this review be to a person making a buying decision? Rating guidelines

exceptional

very helpful

helpful

somewhat helpful

not helpful

off topic

Comments about this review »

darkangelwing 08.09.2006 02:09

Good review (-: .................Darko

Bollinger28 07.09.2006 17:42

I must say I had trouble free broadband with both Freeseve and Wanadoo and my problems only started when Orange took over. Their helpline is beyond frustrating, Lexy



More reviews »

Orange broadband - review by martinuk1980

Advantages: None
Disadvantages: Does not work. Terrible customer service.

Orange broadband - review by martinuk1980 martinuk1980 17.11.2007 · Read review
Ciao members have rated this review on average: helpful
Review of Orange broadband

Orange broadband - review by amdonewithlondon

Advantages: Easy to set up, you know what you pay for, no hidden or confusing charges, reliable
Disadvantages: long term contract, 18 months in my case

Orange broadband - review by amdonewithlondon amdonewithlondon 15.03.2009 (15.03.2009) · Read review
Ciao members have rated this review on average: helpful
Review of Orange broadband

Orange broadband - review by Mrpate

Advantages: 'Free'
Disadvantages: Service, Rude staff, foriegn support call centre

Orange broadband - review by Mrpate Mrpate 23.12.2007 (23.12.2007) · Read review
Ciao members have rated this review on average: helpful
Review of Orange broadband

Orange broadband - review by bunnyjade

Advantages: None
Disadvantages: Very poor connections and customer service

Orange broadband - review by bunnyjade bunnyjade 17.10.2008 (16.10.2008) · Read review
Ciao members have rated this review on average: helpful
Review of Orange broadband

Orange broadband - review by madcap39

Advantages: Pretty colour
Disadvantages: Plenty!!!

Orange broadband - review by madcap39 madcap39 28.12.2006 · Read review
Ciao members have rated this review on average: helpful
Review of Orange broadband



Are you the manufacturer / provider of Orange broadband? Click here