Advantages They CLAIM up to 8Mbps LIVEBOX speed ~ can connect 2 computers via Ethernet plus 6 wireless
Disadvantages MY PERFECTLY ADEQUATE WANADOO Broadband connection disappeared OVERNIGHT for over two months!
Sometimes I really wonder why the bigger a company gets, the more worthless the company's service or even Customer Service seems to become.Do you think it is related to the "Peter Principle" (ie: "in any hierarchy, each member rises to his level of incompetence" for those persons who are unfamiliar with the principle)? I must confess that there are times when that truly seems to be the case!
This is the story of how our Internet Connection ceased to work "Like Clockwork" when our previous ISP was taken over by ORANGE.
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It must be stated, actually, that my "Orange Broadband" ALSO worked fine (after Wanadoo became Orange) until Orange decided to "upgrade" their lines to an LLU (Local Loop Unbundling) Split-Line ADSL2 Service instead of the original ADSL line which worked perfectly well with my Thompson Speedtouch Modem AND the TALK-TALK phone line we had signed up to a year ago.UPDATE 31 MAY 2007: two months and ten days after losing the service, I am finally connected via an ethernet cable to the internet via my laptop at home ~ as my PC doesn't recognise the ethernet cable, I have bought a wireless adapter on eBay and am awaiting delivery.
My "Current Broadband connection has been established for 12hrs and 21mins" . . . according to the Livebox Inventel page . . . We will have to see what happens next, ~ including the originally promised compensation for loss of service (which I was told to apply for once my internet connection had been re-established). I will update when I have more information.~()~ ~()~ ~()~ ~()~
A Wanadoo representative easily persuaded my husband that for a very small increase in his monthly fee he could have a broadband connection. The transition to an ADSL SpeedTouch modem (connected and powered via USB) was relatively painless. The password and username were stored on both the PC and the laptop (which were interchangeable on the single modem by means of just plugging the USB into the appropriate machine). When I wanted to use the internet, I just clicked on the desktop icon and then the "connect" button.
Like many other internet customers, my husband first signed up to Freeserve Anytime for a dial-up internet connection in December 2003. At some point in the succeeding months, this was taken over seamlessly by Wanadoo, and, apart from minor changes there was not much difference. The main difficulty with the "dial-up" connection were that if I was on the internet at home, no-one could call us on the landline; as a secondary consideration, again, when Windows tried to upload a security update, the connection would sometimes time-out before completion. The connection was for a maximum of 2 hours at a time (although you could re-dial within a second) and even 2 hours on dial-up speeds was rather slow for some updates to be completed.
I NEVER had to call on Customer Support during the time we were with Freeserve or Wanadoo, and after the first few months never accessed our Freeserve e-mail account (assuming, correctly as it happens, that all it contained was e-mails relating to the account status ~ and as they faithfully took out their subscription money each month without adding extra charges, my husband was satisfied).
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