PC World (Shop)

PC World (Shop)

I have been looking at a number of reviews on PC world on this website and other websites and am inclined to agree with many of the points raised. I am an employee at a PC World store in the Midlands and hope that I can give an unbiased review on some of the good and bad points about PC world ... Read review

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PC world...an Employees view!

Advantages: Huge amount of choice, competitive prices, friendly staff
Disadvantages: Lack of communication with head office, still sales culture.

...a number of reviews on PC world on this website and other websites and am inclined to agree with many of the points raised. I am an employee at a PC World store in the Midlands and hope that I can give an unbiased review on some of the good and bad points about PC world and How to respond to any problems you may encounter while you are shopping there.


I accept no responsibility for any actions resulting from reading this material ...
...they change so often.
Pc world is not expensive. They offer a price match on any goods as long as it is from a retail outlet within 5 miles which has the item in stock and isn't on special offer. They don't match Internet prices, as this would be unsustainable, due to shop overheads. However if you have any issues you can't take the item back to the Internet, which is why many people, including myself shop at PC world


... more

ross88guy 19.06.2006 (19.06.2006)
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Where in the world? Where do you think =)

Advantages: Most staff do want to help you, decent price policy, generally well trained clinic
Disadvantages: Getting the right information and facts can be a lottery depending on who you get

Being an ex employee for PC World, giving them over 3 years of my life, what can I bring to the table for you guys to read and learn about? Quite a bit I hope. Let's make this nice and easy by categorizing different bits and pieces. Disclaimer ---------------- Before I begin, however, I'd like to make the following known: Everything stated here is of my own opinion and not fact - unless stated. Some figures are guesses becuase I've been out of ...
...my own and not of PC World or DSG and finally... I take no responsibiity for anything that happens from what I provide below. OK... boring stuff over with... bring on the review. Store Layout ---------------- From what I found over the years inside the organization, the store layouts generally are very good and are devised by a team working hard on plannograms... which us lot then had to decipher and produce for you to look and browse. All the ...

sosull 15.07.2007 · Read full review
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What a Wonderful World

Advantages: Lots of stock
Disadvantages: The repair shop isn't cheap

...I’ll have to go to PC world.. PC world I think they’re great! If your like me and you don’t know THAT much about computers, but use one quite a lot, sooner or later it’s going to go wrong. It’s at this point that your going to have to look for someone to fix it. There are an abundance of small adds, in my local newspaper, and probably yours as well, but if you don’t trust one of these one man bands to come round to your house, without any kind ...
...knight in shining armour. PC world have a service which lets you take in your sick PC, and they will look at it on a sort of PC doctor basis. They will have a quick look at it for you and tell you more or less what is wrong with it, and give you a rough estimate as to what it will cost to fix the poor chap. There is an engineers report available for a set fee, about £30, which you will need if you intend to claim on the household insurance. Not ...

jouk04 07.07.2004 · Read full review
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The Nation's Favourite Computer Shop

Advantages: Store layout, Convenience, Range of products, Lower Web prices for Collect @ Store
Disadvantages: Price of accessories and some items, Queues, Selection of certain items

==PC WORLD STORES== PC world are the retail arm of DSG International group. They specialise in computing items but also sell, TVs, digital cameras, stationary and even office furniture. PC World stores are dotted around the country with stores often located in retail parks so many of them are as big as supermarkets. I have most frequently visited the stores in Croydon, Catford, Charlton and Old Kent Road, with Croydon and Catford being the most frequent. ...
...sections: - Components - PC - Laptop - Software - Stationary - Digital Photography - Home entertainment - Printers - Networking The above sections are usually the big sections, many of which have a large signs labelling the section high up on a wall or hanging from the ceiling. This is similar to what you will find in a supermarket, which I like very much, as it makes locating things much easier when looking for something specific. You will also ...

Deru 23.03.2009 · Read full review
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Better Staff Training Required

Advantages: Spacious stores, vast stocks, inexpensive
Disadvantages: Very pushy sales staff, poorly trained

...bought my current computer from PC World, and yes, I did get very good value overall but the staff seem to leave an awful lot to be desired! Let me explain! Before hubby and I set off, we did a quick reckoning of our finances and realised we would be looking for a good value computer, with reasonable specs at a cost of no more than £1000. PC World was recommended to us by a friend as having some of the best deals at the time, and being just a mile ...
...a good look at the PC systems on offer and would give him a call when we were ready. This chap was tenacious though, and insisted on ‘helping’ us to make the right choice. I explained our budget, and that I wanted a good all round PC preferably to include printer, scanner and digital camera, and preferably a DVD drive as part of the deal. ‘No problem at all madam’, he beamed as he led us straight to the Desktops averaging ...

Squiggles 26.04.2001 · Read full review
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Coming from an ex employee...

Advantages: Some staff actually WANT to help, huge range available in most cities
Disadvantages: Price, lack of head office support, not enough staff who care

...insider view. I worked in PC World for 4 years, in 3 different stores and in Customer Service, Sales and Business Sales so my opinion is at least well founded. The main problem that PC World has is the head office. By and large the staff that I worked with were actually quite keen to please but were put under pressure to sell the 'coverplan', were badly informed, not given enough training and support. I shall take each of the points raised in previous ...
...28 days to deal with PC services - which I agree are terrible!!! PC World staff often complain about them as well. Technicians - and there are some reasonably knowledgable ones around are often too 'important' to talk to customers and will try to get the person on the desk (who generally is in charge of the admin) to deal with the queries. Managers do not kick off at the technicians because they are scared of losing them, and at the rate of pay that ...

Poodlecrazy 12.12.2004 · Read full review
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