The person who risks nothing does nothing, has nothing, and becomes nothing.He may avoid suffering a...
The person who risks nothing does nothing, has nothing, and becomes nothing.He may avoid suffering and sorrow, but he simply cannot learn and feel and change and grow and love and live.
~ Leo Buscalia
Member since:30.03.2003
Reviews:26
Members who trust:33
PC World is Britain's largest specialist chain of computer superstores. It belongs to Dixons Group (which has under its umbrella companies such as Currys, The Link , Dixons –of course, and other companies. It also has the 15% of Kotsovolos S.A , the leading electrical retailer of Greece!! Which is a massive company for the Greek reality! I bought my cooker from there when I was living in Greece.)
I am referring to the background of the PC World because that was one of the things that made me to choose them. ( I have to support them as they support the Greek economy…everything is connected you know!!)
I have been in 5-6 of them around the country and they differ only in size. The one that is nearer to me is in Preston. Its a big shop and has everything that you might need. It offers extensive ranges of PCs, laptops, printers, software, peripherals and accessories from the major brands, as well as many PC World labeled products which are not always cheaper I have to say.
Service - Buying my computer I was going around the shop to find a computer that will cover my needs and after 30 minutes - without no one from the staff being pushy, as they probably realized that I’m a computer man!- I made my decision.
It wasn’t
difficult to find someone from the staff to ask some questions on it. I ask some average questions about the computer I choose and he was well aware of it. I ask some Intermediate questions as well and he was very excited to answer them! He even suggested some things that I hadn’t thought of-it happens sometimes-and I found him very helpful. His knowledge gained my trust. I ask for the insurance and maintenance cover that PC World have on all products and he went three times to calculate the price for me and he also did a generous reduction in the price of the plan which I took. He explained me what the cover involves and how I can claim and also told me how to deal with the Help-line that they have if something happened to the computer . I found it very helpful.
The process After I have taken my decision, he went to check for availability and there was a problem. The TFT screen I wanted wasn’t in stock. I didn’t really like that at all and I showed it. He quickly came out with the solution to give me the screen that he had on display. He told me that it was brand new and only two days on display and he convinced me! I wasn’t that easy though. I told him to cut something from the price which he refused because it was brand new. I took it in the end as I thought something else to request from him after the close of the deal! Very cheeky I know but I had to defend my money!
The paper work took only 5 minutes which I found it very good and he asked me to have a look around until he has it ready for me.
Around the shop I had a look around the shop and I noticed it had an in-store business centre who offer local companies face-to-face help and advice to choose the best IT solutions. I reckon that is an excellent service. I haven’t tried it but as an idea is great. I took a leaflet about PC World and I saw that has 126 stores in the UK and three in the Republic of Ireland (as at 3 May 2003)and Sales in 2001/2002 were £1,278 million (add my £1.300 for the 2003 as well I thought!)
It also has in store PC Clinic. They offer on the spot diagnostic advice and service. My opinion is that the PC Clinic is very expensive.(there is a price list on the wall ie. format disk ,along with installation of an operating system for £29.99 !? Ridiculous. But very helpful for those who don’t know much about computers.
After half an hour my computer was ready to go.
On the till I ask for reduced price because of the screen otherwise… (I took on the look of a disappointed face) and once again he apologized for not being able to do something about it . But this time he went back in the shop and came back with an electric adaptor that protects the computer in case of low electric power etc, cd’s for my cd-writer and glossy photo paper for my new printer! They worth about £20.So I was happy at the end.
That was my experience with PC World. I am very satisfied from their services.
I appreciate though that the services that they provide depend on the person who will serve you. There are good salesmen and saleswomen and bad ones in every shop and business. I reckon that they are doing their evaluation from time to time and keep the right staff as I have noticed in the local PC World. I definitely will recommend it to all.
And don’t forget the MOST important thing. They belong in a group that supports the Greek economy!!
UPDATE I had a problem with my cd-writer and for the first time since I bought my computer I used the Help-Line.
The person who dealt with me was very good,very polite,quick (the helpline costs and the fact the he was quick, gave the impression that he cared for my pennies and I appreciate that)and gave solution to my problem. That is what I call good customer service.
I have heard so many bad things about PC-World but my experience with them up to now is very good.
How helpful would this review be to a person making a buying decision? Rating guidelines
You talk about them as if you were their Corporate PR or their Marketing manager, honestly it sounds like marketing twaddle rather than FACT
PC WORLD and their PCSERVICECALL have treated me like FILTH, ripped £1650 off me for a PC that was inherently faulty and slammed the phone down on me for saying the product was a piece of "sh*T" so I'm finding it really hard to believe you
I see you waxing lyrical about them "supporting the greek economy" and get the feeling that you are a nationalistic greek ? that doesn't alter the fact that they sell junk and treat their customers very badly I'm afraid, keep it real Kariolis !
leeharding 30.12.2004 12:48
PC World is a no no. It way too expensive prices are silly. Good Review tho. Lee
sue.51 27.12.2004 00:44
I know a number of people who have had horrors when buying PC's from PC World, I have bought quite a few peripheral items from them (although have also heard bad things about some of their software and licences). They changed / refunded products for me without quibble if they have been unsuitable, but wild horses wouldn't convince me to buy a machine from them.
Sue
Sue
Advantages: They do sell a large range of items and sometimes have some bargains in store. Disadvantages: The sales staff are badly trained and don't seem to have a clue about the products they are supposed to be selling or about customer service.
SandraR 15.10.2001 (30.10.2001)
·
Read review
Ciao members have rated this review on average: very helpful
Review of PC World (Shop)
Advantages: Generally good range, safe if you prepare beforehand and treat it responsibly Disadvantages: Pricey, will try to dupe you into buying more than you bargined for if you give them half a chance
digitalburn 18.08.2001 (24.10.2001)
·
Read review
Ciao members have rated this review on average: very helpful
Review of PC World (Shop)
May 28th, 2003
(Aug 13th, 2003)
exceptional by (1%):
very helpful by (96%):
helpful by (1%):
not helpful by (1%):
