Our old computer, bless it, died recently and in this day and age it was a must that we needed a replacement. Not only did we have a surprise party to organise which involved emailing maps off to people but I needed to do some work!!
We took ourselves off to one of these out of town retail parks in Guildford where they had a PC World and a Currys.
First stop was PC World - we made our way to the home pcs and evaluated price, packages and design. To the untrained eye, which is definitely what we've got (!!), I couldn't see the difference between the pc priced at £799 and the one at £999. I left my partner standing by the computers and went off in search of a sales person. This proved very difficult as no one seemed willing to help me, I was grunted at and told "I'm busy" - no "I'm sorry madam, I'll be over in a minute", or "I'll get someone to help you" - just grunts!!! At this stage I should have left.
Eventually, we managed to collar a member of staff and if he had spoken in plain english we may have been fine - but too much "jargon" for us. All we wanted was a pc with internet connection, DVD burner and plenty of memory - but we were being told to buy this scanner, this printer, this digital camera package - if he had listened I had told him that we already had all that. Funnily enough, the printer that we were sold at PC World at the end of last year and told was "the best", "great quality" and "quick" - was also slated by the salesman!!!!!!! We left the shop, swearing never to go back to PC World.
Off to Currys next door - we were greeted by a charming, pleasant, non-pushy salesman who helped us and talked us through everything. Obviously their prices were identical but we managed to wangle some freebies out of them, which is always a good way to get customers to return.
Everytime we see a PC World advert on the TV - the air in our house is blue. Don't go there!!!!
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The funny thing is PC world and currys belong to the same group along with Dixons, but each one will give diferent prices and offers.
silver40 07.04.2004 16:49
I bought my PC on line about 3yrs ago and received great customer support. PC world is not cheap and they try to sell you all the kit you don't want. Well done for the warning.
Dave ( :-)
Walkhappy5 02.04.2004 21:52
Yes, am just recovering from going through pc worlds customer service!
Advantages: Extensive ranges of PCs, laptops, printers, software, peripherals Disadvantages: Quality of service depends on the person who will serve you.
vassilis73 28.05.2003 (13.08.2003)
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Ciao members have rated this review on average: very helpful
Review of PC World (Shop)
Apr 2nd, 2004
very helpful by (26%):
helpful by (61%):
somewhat helpful by (13%):
