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Lysander123

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Member since:27.09.2005

Reviews:1

Quote-start

Where in the world? Somewhere else, preferably.

Quote-end
27.09.2005

Advantages:
Helpline was very informative

Disadvantages:
Delivery painfully slow

Recommendable No:

Detailed rating:

How well informed were the staff?

How efficient was the service?

How helpful were the staff?Helpful

How good is their helpline/technical support?Good

Overall, how satisfied were you with the service?Dissatisfied

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off topic by (100%):
  1. COOOEEE
  2. Andy.mack
  3. catrinaf
and 3 other members

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This was my first and only experience with PC World.

I ordered a router from them on Tuesday 20th September. Their online ordering system told me that I had to choose a delivery date. The next available date was the following Tuesday 27th. Never before have I had to wait a week to have an item delivered.

I was told that I would receive three emails - one confirming my order had been received, one confirming it had been processed, one confirming it had been dispatched. It wasn't until the Friday 23rd that I had an email saying the order was being processed - three days after the order had been placed. I can think of many online companies who would have sent the goods well before then.

Only yesterday - the 26th Sept, I got an email from PC World saying there had been a delay in the order and I'd have to wait another 5 days before it arrived. For my first order with PC World I would have thought they'd have made more of an effort. I cancelled the order yesterday and went through another company who dispatched the order within half an hour of it being placed - far more like it.

I won't be using PC World again.

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Comments about this review »

COOOEEE 17.06.2007 17:42

If you want help moving the review just drop by my guest book.

Andy.mack 30.09.2005 10:40

As below

catrinaf 28.09.2005 12:45

See below

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This review of PC World (Shop) has been rated:

"off topic" by (100%):

  1. COOOEEE
  2. Andy.mack
  3. catrinaf

and 3 other members

The overall rating of a review is different from a simple average of all individual ratings.



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