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jonwhite

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Member since:06.09.2000

Reviews:344

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Quote-start

Pass the Buck with Packard Bell

Quote-end
06.10.2000

Advantages:
Good computers

Disadvantages:
Poor customer service, patronising staff

Recommendable Yes:

Detailed rating:

How well informed were the staff?

How efficient was the service?

How helpful were the staff?Unhelpful

How good is their helpline/technical support?Very bad

Overall, how satisfied were you with the service?Very dissatisfied

10 Ciao members have rated this review on average: very helpful See ratings
very helpful by (76%):
  1. Magicman2
  2. KimPerry
  3. reeftank
and 10 other members
helpful by (12%):
  1. petergee
  2. geralddorkin
somewhat helpful by (6%):
  1. the_mad_cabbie
not helpful by (6%):
  1. papa.ramzi

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The overall rating of a review is different from a simple average of all individual ratings.

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I am more than pleased with my Packard Bell computer however I am not happy with their level of customer service. I recently required some technical advice from them regarding the restore disk they supplied with my PC. I was referred by them to the point of sale (PC World). They in turn referred me back to Packard Bell saying it was not their reponsibility. A further call to PB eventually got me through to a tchnician who treated me as if I was totally thick. His whole attitude was patronising. Needless to say I didn't get very far with this enquiry. Instead I e-mailed my query to them. I got an automated reply saying my mail had arived but I have to this day heard nothing further despite 6 other e-mails being sent to and received by Packard Bell.

I have finally given up on them and resolved the problem I was experiencing by going elsewhere.
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Comments about this review »

the_mad_cabbie 10.10.2004 12:44

Not enough detail about the company…..Sorry

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Review Ratings »

This review of Packard Bell (Shop) has been rated:

"very helpful" by (76%):

  1. Magicman2
  2. KimPerry
  3. reeftank

and 10 other members

"helpful" by (12%):

  1. petergee
  2. geralddorkin

"somewhat helpful" by (6%):

  1. the_mad_cabbie

"not helpful" by (6%):

  1. papa.ramzi

The overall rating of a review is different from a simple average of all individual ratings.



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