Packard Bell (Shop)

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Packard Bell (Shop)

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47% positive

28 reviews from the community

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Review of "Packard Bell (Shop)"

published 06/10/2000 | jonwhite
Member since : 06/09/2000
Reviews : 344
Members who trust : 195
About me :
Not for me
Pro Good computers
Cons Poor customer service, patronising staff
very helpful
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"Pass the Buck with Packard Bell"

I am more than pleased with my Packard Bell computer however I am not happy with their level of customer service. I recently required some technical advice from them regarding the restore disk they supplied with my PC. I was referred by them to the point of sale (PC World). They in turn referred me back to Packard Bell saying it was not their reponsibility. A further call to PB eventually got me through to a tchnician who treated me as if I was totally thick. His whole attitude was patronising. Needless to say I didn't get very far with this enquiry. Instead I e-mailed my query to them. I got an automated reply saying my mail had arived but I have to this day heard nothing further despite 6 other e-mails being sent to and received by Packard Bell.

I have finally given up on them and resolved the problem I was experiencing by going elsewhere.

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Comments on this review

  • the_mad_cabbie published 10/10/2004
    Not enough detail about the company…..Sorry
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Product Information : Packard Bell (Shop)

Manufacturer's product description

Ciao

Listed on Ciao since: 26/07/2000