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107 Reviews

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Please do not use Parcelforce for International delivery. They have a tieup with post office and claim to be the fastest delivery but by far the worst speed and service... They just take the parcel... more

User Reviews

for Parcelforce

Rating Summary based on 107 reviews

  • 5 Stars
    8
  • 4 Stars
    3
  • 3 Stars
    3
  • 2 Stars
    11
  • 1 Star
    82

Detailed rating

  • Competitiveness of charges/prices
  • Customer service
  • Reliability of company
  • Speed of delivery
  • 2.3
  • 1.6
  • 1.7
  • 1.7
  • 57 of 57 Ciao users found the following review helpful
    Picture of matthewsmum

    Level 6 matthewsmum

    Member since 27/08/2005

    Reviews written: 71

    User recommends the product

    Advantages Advantages Simple online booking system; reliable service

    Disadvantages Disadvantages None

    Over the past couple of years, I have been a registered member of that elite little website (noooo, not that one!) called....e-Bay! Up until now, I have purchased a few odds and ends, and more recently, have been selling a few small items, mainly some of my son’s outgrown clothes, toys etc. Last week, however, I decided to bite the bullet and sell something big – and heavy! Basically, my son is now too old for his playpen – even if he could not manage to open the gate, he could certainly climb over the top – so I thought my best option would be to offer it for sale on e-Bay. However, unlike ... more
  • 114 of 114 Ciao users found the following review helpful
    Picture of debmercury

    Level 6 debmercury

    Member since 17/02/2008

    Reviews written: 71

    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Really poor customer services

    I have decided to write a review about Parcelforce to warn others against using them. Although I realise some of you may have positive experiences with them unfortunately mine is a very negative one. However in the interests of this review I will be looking at both sides of the coin (the good and the not so good). ~What is Parcelforce~ ParcelForce is a local force in world delivery Parcelforce Worldwide is a leading provider of guaranteed express deliveries and covers 27 million addresses in the UK and 99.6% of the world population. ~Global reach, local knowledge~ With their operation and ... more
  • 34 of 34 Ciao users found the following review helpful
    Picture of Suzan

    Suzan

    User recommends the product

    Advantages Advantages Convenience for our busy lives

    Disadvantages Disadvantages Too early to say

    I thought people might be interested in a new service being offered by Parcel Force in conjunction with Royal Mail and Post Office Counters Ltd. The service is called Post Office Local Collect and works as follows: We all lead such busy lives these days that many of us use catalogue companies and the Internet regularly for purchasing goods instead of trudging the High Street.I myself frequently buy items such as books, CDs and Health products via the Internet. But since many of us are out at work every day, what happens when these items are delivered and need to be signed for? Or when there is ... more
  • 20 of 20 Ciao users found the following review helpful
    Picture of Tink27

    Level 2 Tink27

    Member since 09/08/2005

    Reviews written: 17

    User doesn't recommend the product

    Advantages Advantages Cutomer service Dept (Head Office) seemed genuinely concerned

    Disadvantages Disadvantages bad service, rude staff, waste of money!!!

    hmmmm...words to describe Parcel Force??? that one's easy - CRAP! Can you believe, I'd been waiting for a parcel for a month! Waited in about 5 times...wasting precious time...wasting money calling them...only to have nothing delivered and now to find out that it's been returned to sender, even though it's THEIR problem!!! I'd been waiting for an important parcel to be delivered by Parcel Force. The first attempt, obviously, I missed, as I was away from home and was not expecting the delivery that day. So I came home and found the delivery card and called the North London Depot. Through the ... more
  • 9 of 9 Ciao users found the following review helpful
    Picture of sallyn1

    Level 2 sallyn1

    Member since 16/10/2006

    Reviews written: 17

    User doesn't recommend the product

    Advantages Advantages Well - their vans are a nice colour

    Disadvantages Disadvantages you don't actually get your parcel

    At last - a chance to vent my feelings about Parcelforce. I think most people know that Parcelforce is basically the parcel delivery arm of the Royal Mail. The aim of the company is that someone posts a large item to you, and they deliver it. Well - not if you live where I do. The first problem I have with parcelforce is that one particular driver taps very quietly on my door, and then sticks a card through the letterbox before driving away. The only way I knew he was outside the one time, is because I happened to glace through the window and saw him walk away. I have told him to knock louder ... more