Advantages Cutomer service Dept (Head Office) seemed genuinely concerned
Disadvantages bad service, rude staff, waste of money!!!
hmmmm...words to describe Parcel Force??? that one's easy - CRAP! Can you believe, I'd been waiting for a parcel for a month! Waited in about 5 times...wasting precious time...wasting money calling them...only to have nothing delivered and now to find out that it's been returned to sender, even though it's THEIR problem!!!I'd been waiting for an important parcel to be delivered by Parcel Force. The first attempt, obviously, I missed, as I was away from home and was not expecting the delivery that day. So I came home and found the delivery card and called the North London Depot. Through the automated service, I arranged to have my parcel delivered to my local post office(second attempt). Three or four days went past and I still had not received anything via the post office, as they kept saying nothing had arrived. So I called the North London Depot again, asking what was happening. They said the parcel was too big to be delivered at the Post Office. I asked why they hadn't called me to tell me that. They apologized, which I accepted and I re-arranged the delivery, (third attempt) for Wednesday 13th February . The girl on the other end of the phone, said that I should expect the delivery between 1pm - 5pm. So expecting the delivery to be between these times, my mum had an arrangement in the morning and came back before 1pm only to find another delivery card, dropped at 11.25am.
I came home, called Parcel Force North London Depot, and told the gentleman that I had been expecting it between these times as this is what the girl had told me. He said himself, this was inaccurate information. I accepted this, and then re-arranged redelivery for the next day - Thursday 14th February 2008 (fourth attempt). I asked my friend to stay at my home, to take in the delivery. She waited in ALL day and again, nothing showed.
I called the depot, feeling extremely frustrated, and asked kindly, what had happened. They said that the driver had come back late Wednesday night and therefore, the parcel was still with them and it had not been sent out with the driver on Thursday. I was very upset and asked if they would be kind enough to redeliver to my aunts address only a couple of roads away the next day Friday 15th February (fifth attempt). They said that this would be okay.
My aunty, who is elderly and was very ill that day, stayed in all day, sacrificing an appointment she had wanted to make to see the doctor. At six o'clock, when I had come back from work, she called to only inform me that the parcel still had not come, though earlier that morning, a Parcel Force van was outside and the driver had knocked on her neighbour's door. My aunty went out and said the delivery was for her, but the driver said it wasn't. Feeling completely let down by Parcel Force yet again, I called to ask one last time, for the parcel to be sent today (Saturday 16th February ) - (sixth attempt). I talked to a girl whose name I did not get. She sounded like the same girl I had spoken to on the previous Tuesday when making my Wednesday delivery.
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