Parceline

Parceline

...com and Parceline just happened to be their choice of courier, unluckily for me! As you may have gathered too, it wasn’t a difficult item to deliver, not was it particularly bulky – just a set of speakers! But somehow Parceline got it a bit wrong. Like the majority of people ... Read review

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Reviews of Parceline »

1-5 of 67 reviews of Parceline Show all reviews

Next day could mean next week, next year...

Advantages: The tracking is at least truthful!
Disadvantages: They don't deliver when they promise, poor call centre/depot customer services

...these speakers from Jungle.com and Parceline just happened to be their choice of courier, unluckily for me! As you may have gathered too, it wasn’t a difficult item to deliver, not was it particularly bulky – just a set of speakers! But somehow Parceline got it a bit wrong.

Like the majority of people I am usually out during the day so home delivery either takes a bit of planning or is a bit hit and miss. Parceline tried ...
...friend was kept waiting by Parceline for 20 minutes until someone answered their call). I didn’t like the fact that it was a central call centre 0870 number and would have much preferred dealing with the local depot.

I got through and arranged delivery for the next working day, which was Tuesday. Delivery could be at any time from 8.30am until 6pm unless you want to contribute further to their profits and pay extra for a specified ... more

moose 03.09.2001 (07.09.2001)
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Review of Parceline

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Reliable and helpful customer services

Advantages: Quick tracking. Helpful customer services.
Disadvantages: Delivery timeslots suit businesses.

Parceline are now known as DPD and have vans with a simple red and black logo on them. I have been using them for years as I run a small business and have both suppliers that send items to me and have used them to send items out to customers too. With the amount of parcels I have sent, there will be inevitably a few issues every now and again but I must say that on the whole, any issues have been usually resolved quickly and simply. The biggest ...
...themselves, but the customers who don't know where they live. Here are a few problems we have had in the last few years: 1) Customer was definate about his postcode being correct. It turned out that this customer had asked a nearby neighbour what their streets postcode was. Some streets have more than one postcode and he had been using the wrong postcode for years. This sent the courier looking in the wrong direction for his named (not numbered) ...

NegativeG 22.01.2009 · Read full review
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Review of Parceline

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A few Parcelines

Advantages: many different services
Disadvantages: Geared up for businesses

...reviews on this site about Parceline I relised that many many people are not happy with this company, though many of the reviews are from a few years ago, I feel I'm in quite a privaliged position here as I have worked for them for three years and have also been an occasional customer. So tell me about Parceline! ******************************* Parceline is one of the premier parcel delivery companies, it is owned by a french company called Geopost ...
...said before I worked for parceline for 3 years, starting off in the warehouse, Chelmsford if anyones interested, then progressing to on "OJT" or "on job trainer" as ithat is what OJT stands for, I then progressed onto working on goods on hold, which is where all undelivred parcels go, so I was the one who would try to arrange redelivery or would send the parcel back to sender. I then became an acting supervisor and I worked in the office, to provide ...

bisonhead 28.08.2006 · Read full review
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Review of Parceline

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DPD / Parceline - A full review from the inside

Advantages: The most technology of any courier
Disadvantages: The drivers are only human

Alternative title is "How to get your parcel with unnecesary tears or inconvenience" - this guide is primarily desgined for Parceline/DPD but most of the information stands true for all national courier companies. * Hi, I have been a Parceline/DPD franchisee for over 10 years now. I am not blinkered and realise that we are not yet a perfect company, for example our Saturday service falls well short of what we would like to deliver, however within ...
...acceptable standard. However, whatever limited view you get on here you should know that we are amongst the top courier service in the UK and are very well respected amongst the largest names on the high street. * So now to the guide - * So you want to order goods from the internet. Good, go for it...it will surely make you feel better. How do you make sure your goods will arrive in good time? Where will you be when your goods arrive and who ...

Golithir 19.03.2009 · Read full review
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Review of Parceline

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Parceline are holding my parcel hostage

Advantages: Use their webtrack facility to confirm that they're holding your parcel hostage
Disadvantages: I have to work for a living which is incompatible with Parceline.

Parceline have clearly invested a lot of money in technology to track packages, however when it comes to the simple things like, say, being able to deliver at reasonable times for working folk, and basic customer services then it all falls apart. A couple of days ago I ordered a new phone through O2 (delivered next day no problems by another courier), which unfortunately didn't work, so they arranged a Parceline 'Swapit' service so I could give ...
...to go wrong. Parceline will only deliver between 8am and 6.30pm, Monday to Friday, which is of absolutely no use to me and I suppose 95% of other working people. When I got home yesterday there was a card with options to arrange redelivery which is no help as it is the same times. The second option is to arrange redelivery where you can specify 8am-12pm or 12pm-6.30pm for an exorbitant £5.95. This again is not helpful because even if I take a half ...

sosr 26.01.2008 · Read full review
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On The Line

Advantages: Never had any problems with them delivery wise
Disadvantages: Leave rubbish in my road

...I find a similarity between Parceline and porcelain. Don't ask me why, but it's just what came to my head instantly when I heard the name of the company. In fact, for a while I was pronouncing the name of the company as one long word as opposed to Parcel... Line. Whether there plan was to trick customers into thinking they are some sort of ceramic based company I don't know, but they sure got me. I was first introduced to Parceline as they were the ...
...has never been damaged with Parceline and that they always do get it back fairly quickly. I'm not someone that eagerly tracks my laptop every day as well, so I'm not sure how regulary they really do update their tracking service, although I'm guessing if I'd gone online earlier on the day of my laptop being delivered I probably would have been able to see that it was coming. Not a bad contract for Parceline to have, and I'm guessing most of their ...

nathaninnit 30.06.2007 · Read full review
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Great service.

Advantages: Quick, efficient, friendly.
Disadvantages: None that I have encounted.

Having just had two very different experiences with parcel firms this week, I thought that I would write two reviews based on my experiences. It seemed only fair to praise the good at the same time as damming the bad. I have just taken delivery of a parcel from the Royal Mail. It was posted yesterday, it arrived today (Saturday), the driver was polite and friendly. The box in which it arrived was not damaged or marked in any way. I could not fault the service I received in any way, if only all couriers took the same level of care, then life would be a lot less stressful. My experience this week with another courier (Parceline) was not quite as stress free (written in another review). ...

haymark 05.05.2007 · Read full review
Ciao members have rated this review on average: helpful
Review of Royal Mail

Interlink Express - DO NOT USE!!!

Advantages: None (that I can see)
Disadvantages: Appaling lack of customer service & many others

I have recently purchased a phone from Vodafone's online store. Got a very good deal too. I booked a delivery for Tuesday 21st January 2005. Great. Tuesday comes, and I wait in all day, I was promised an afternoon delivery on that day and thinking that Vodafone was not going to fob me off -waited in all day. 4:00 comes, and I start to get anxious, so I call Vodafone's customer service number, and am informed that it was 'Mislabelled by Carrier' - so, no phone for me today. They would deliver it tomorrow. Except I couldn't be in on Wednesday, so I requested it to be delivered to a different address - 'No problem man....' 4:00 approaches again, so I decide to ring the customer service helpline again - only to be told that it has once again been mislabelled and sent back to Birmingham that morning (apparently all of Parceline ...

oliverbeattie 21.01.2005 · Read full review
Ciao members have rated this review on average: helpful
Review of Interlink Express

Amtrak (Warrington): A tale of Ineptitude

Advantages: Categorically, unequivocally- NONE. Zip, zilch, zippo!!
Disadvantages: Wasted time; professional liars; rudeness; arrogance- you name it.

I'll keep this review concise and to the point. Two days of waiting around, countless telephone calls to (politely) enquire as to where my package is, constant frustration. I have never experienced such a low standard of service from a delivery courier service in my life. I've shopped on the Internet for over seven years now, and have 'used' many companies, including: Business Post; City Link; DHL; UPS; Parcelforce; Royal Mail; and Parceline. I had the misfortune of 'using' Amtrak a couple of years ago, and that resulted in my parcel being delayed by a few days (and only got it after several 'phone calls to the supposed Head Office). Last Friday... Unfortunately, I didn't know that the online retailer used Amtrak, so imagine my dismay when I received the despatch email; I knew there'd be problems, but didn't anticipated this ...

Rip_Off_Britain1984 11.12.2007 · Read full review
Ciao members have rated this review on average: helpful
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