Parceline > Reviews > Try not to deal with these cowboys

Author's product rating:   

Speed of delivery	Very Poor
Reliability of company	Very Poor
Competitiveness of charges/prices	Very Poor
Customer service	Very Poor

Advantages:	None
Disadvantages:	Lack of customer service, unreliable, unhelpful staff .  .  the lot

Recommend to potential buyers:

no

Full review

Absolutely shocking service. I am waiting to receive a mobile phone through DPD's/ Parceline's "Next day" Swapit Service (ordered on 12th). I got a text saying that the package "will be delivered on the 15th".. Now I assume that means that my parcel would be delivered that day. How wrong I was.

My mum waited all day and of course no parcel. I waited for the parcel yesterday (16th) all day and nothing, so I spent ages trying to find the right number to ring and eventually got through to someone who told me that there was no record of my parcel arriving in Ireland, let alone my local depot. So the guy asked for my number and told me that my local depot would ring me (yesterday). Surprise surprise I didn't get a single phone call. I've a feeling the guy was just trying to get rid of me.

This morning I phoned my local depot asking for customer services. The man on the phone mumbled "are you receiving a delivery or something?" Yes. "We don't actually deal with that" (you don't deal with deliveries and you're a courier company?)... He then asks me "What's the address?.... Hang on I'll check" The guy puts me on hold and eventually gets back to me saying "that'll be delivered between 1 and 3 today. Bye". Funny though the tracking system still says its in Leeds. Again I think the guy was just trying to fob me off with a total guess of when my parcel will arrive. I could almost guarantee you that it won't arrive today. I believe it has either got lost or stolen, which means waiting for who knows how long before I get another phone. Avoid at all costs.