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29% positive

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Review of "Parceline"

published 08/09/2008 | Coffee_monster
Member since : 15/01/2008
Reviews : 2
Members who trust : 0
About me :
Not for me
Pro None
Cons Terrible customer service; didn't ring doorbell
Speed of delivery
Reliability of company
Competitiveness of charges/prices
Customer service

"New business model - charge for redelivery"

DPD is for you if you don't mind them:

1. Not ringing the doorbell - just putting a failed delivery note through the letterbox (that's what happened to us - Sept 2008).

2. Charging you for redelivery! That failed delivery note states that, for example, a weekday delivery before 10.00 a.m. will cost you £11.75; a Saturday between 9.00 a.m. and 1.00 p.m. will set you back £11.75.

Redelivery is free - if you are prepared to stay in for 12 hours, on a weekday, from 7.30 a.m. until 7.30 p.m., waiting for delivery. How you'll laugh if at 7.25 p.m. you see a failed delivery note and they never rang the doorbell...

3. When I complained, I was told that the driver must have rang the doorbell. I guess that makes me a liar, then. What great customer service!

Combine '1' with '2' and you have a recipe for increasing revenue - not that I am suggesting that that is what they were up to. Probably just in a hurry and assumed no one was in, or incompetent.

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Product Information : Parceline

Manufacturer's product description


Listed on Ciao since: 03/09/2001