Philips 32PW9527

Hello,

This is my personal experience with TV PHILIPS 32PW8651/12 bought at Kodin-1 (Anttila Oy), Oulu - Finland. I decided to place this information at various sites used by electronics consumers for their possible consideration.

Specification:
Model: Philips 32PW8651/12 (100 Hz, 32 inches)
Serial number: HJ120620539301
Country of origin: Made in Poland
Date of purchase: 08.08.2006 20:53, Kodin-1 (Anttila Oy), Oulu
Price: 499 EUR

Summary of problem:
Usage: Regular use for 10 days approximately. TV was not used at all during 10-13.08.2006 period (travelling).
Problem: On 23.08.2006 23:00 while reproducing a DVD the image flickered in the lower area very noticiably. Subsequently the TV turned off and on itself.
Incident was reported to Kodin-1 (Anttila Oy), Oulu - Finland on 24.08.2006 (12:00 and 16:00).
Solution offered by Kodin-1 (Anttila Oy): Send it to repair service and contact "Finnish Consumer agency" if not satisfied.
On repair service since: 25.08.2006
Everything has been reported in a detailed form to "Finnish Consumer agency" via http://www.kuluttajavirasto.fi on 27.08.2006:

--

Summary in English of incident as reported to Philips customer service on 27.08.2006:

I bought TV 32PW8651 set serial number HJ120620539301 for 499 EUR on 08.08.2006 20:53 at Kodin1, Oulu. After having used the TV for approx. 10 days i) the image started to flicker very noticiably and ii) while the TV was reproducing a TV channel, the TV turned off and on again by itself.

I am very dissapointed with this incident and the article in question and hereby would request an official communication from Philips customer service. I tried to return the article to the place it was recommended to me and I purchased it from (Kodin1, Oulu) but it was not possible. The TV is at a repair service at the moment.

--

Summary in English of Philips customer service reponse as received on 31.08.2006:

Thank you for contacting Philips Customer Service.
We are deeply sorry to hear about the problems you have had with Philips television.

Unfortunately as a manufacturer we are biased to interfere with the agreement that the retailer has done with the customer. Therefore Philips can't change the TV unless it has been diagnosed unrepairable. However in many cases retailer has exchanged the faulty television for the customer if fault has occured within 2 weeks (14 days) from the date of purchase. This however is not compulsory for the retailer but more
as a sign of a good will.

--

I hope this is of help in drawing your own conclussions about Philips 32PW8651/12, as sold at Kodin-1 (Anttila Oy), Oulu - Finland.