I am a mature student studying business management and computer sciences. I live with my boyfriend...
I am a mature student studying business management and computer sciences. I live with my boyfriend and my cat.
Member since:10.10.2005
Reviews:6
I had an mp3 player bought for me as a present. I was really dissapointed in it. I didn't use it much until recently when I started to listen to music whilst I walk to college. It even still has the plastic protector over the screen.
But the hard drive on it stopped working. I contacted phillips and they were going to come and collect it and fix it for me but when I got my bf to dig out the payment details for it, it turns out that it has just passed its one year warranty.
I'm so upset now that the present my bf bought me is broken and there is nothing I can do about it despite the fact Phillips admitted on the phone there was obviously something wrong with the harddrive on it. My bf spent £149 on a ticking piece of useless c**p and there is nothing we can do about it :cry:
I was shocked at Phillip's lack of customer service. I play paintball competitively and the service received by the suppliers of paintballing equipment is exemplarary. They really value thier customers and there are companies I will always go back to because I know they will look after me. However, in comparison I believe Phillips to be dreadful, thoughtless and an uncaring company. I won't touch a Phillips product now with an icky stick.
How helpful would this review be to a person making a buying decision? Rating guidelines
Sorry for the low rating, but I think that your Review needs a lot more information and detail to justify a higher rating. You might find it helpful if you read and rate some other peoples’ reviews that have been rated VH or E. It might give you an idea of the sort of things you need to include. It might also be helpful if you had a look at the Ciao guides to writing Reviews and Rating I found them really useful. If I can be of any help feel free to put a note in my gb. Rich
ilaskey 07.02.2007 14:43
Under UK law, anything you buy is supposed to last a reasonable period of time. Even if the official guarantee has run out, at just over a year, it is reasonable to expect the HD to still work so legally Philips are obliged to help you out. Give it another go.
gaunts 07.02.2007 14:31
sorry to hear it was such a poor product for you. as a review, it really needs some info on the product itself. If you want any help or want me to re rate, leave me a message in my guestbook. all the best, gaunty
Feb 7th, 2007
helpful by (29%):
somewhat helpful by (71%):
