Advantages Fast access, good pricing, good communications.
Disadvantages Some features need manual activation.
Things were getting dicey in Chez Duke. The amount of time that I was spending on the internet was really starting to annoy the other people who live in this house as they couldn't take or make phone calls. I'd been eyeing up broadband of some description for a while and finally it came down to acceptable pricing levels.The first thing I did once I'd decided to get broadband was to surf to www.adslguide.org which is an excellent site containing almost everything you need to know about DSLbroadband services including information on providers, equipment etc.
My main criterion was, of course, price. Once I'd compiled a shortlist of affordable ISPs, I then set about comparing the actual packages. Out of them all, Pipex's Xtreme Solo 500 (Wires Only) package seemed to suit me best and it was £19.99 per month excluding VAT. This was not the cheapest by a long stretch, but Pipex's reliability was a major factor in choosing them over a cheaper competitor.I opted for a "wires only" deal as I was buying specialised equipment for networking and sharing the connection between at least 2 PCs, although Pipex do offer deals which include ADSL modems.
I headed to the Pipex website at http://www.solo.pipex.net/ where I was able to find out if broadband was available in my area (many exchanges are not broadband ready and you need to make certain that your local exchange is ready.) This was easily done by entering my postcode into the website for confirmation, which it duly provided. The Pipex website is easy to navigate and any information I required from it was easily found.Ordering online was a breeze. The forms were nicely laid out and easy to fill in. I wasn't asked for anything out of the ordinary and if memory serves, only required information like name, address, phone number of the BT line on which I wanted to install ADSL and payment details. During this registration process, I was advised that the lead time i.e. from ordering to installation, would be approximately 7 to 10 days. This didn't concern me much as I had read elsewhere that this is a standard time period for an ADSL installation. Less than 24 hours after ordering, Pipex confirmed my order via email with all the relevant details in case I'd made an error anywhere.
As it happens, there was a delay in my installation as British Telecom had to remove a line sharing device, but Pipex informed me of this within 24 hours of my initial order being placed.Once B.T. had removed the device (which didn't involve any contact with me at all and was seemingly done within a day or so), I received another mail informing me that the line was ready for ADSL installation and that the process would be complete within 10 days. They also informed me that my login details were being sent separately through Royal Mail's first class post.
Once B.T. had tested the line, I was once again contacted by Pipex who gave me a date for the installation to be complete.From my initial order through to actual ADSL activation, I received around six emails giving me information on the status of my order along with contact details should anything have gone wrong.
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