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terrible service ,awful customer service and not an english call centre ...do not touch this company with a barge pole . I was with toucan then they were taken over by pipex , my phone line mysteriously stopped working so i called them to try and get them to fix it , i was told first of all that my phone was being taken over by talk talk !! this obviously wasnt true , then i was told that i hadnt paid the bill ..again this wasnt true .. then i was told it was being looked into and that i would recieve a call back ... again this wasnt true as i did not receive a call back .. finally i gave up and cancelled and changed to sky who had an engineer to come over and fix it within 2 days and the problem was that the neighbours had accidently cut my line ! i have told them that i believe that i shouldnt have to pay the finally bill as they didnt offer me the service(i was without a phone line for almost a month !) ... the lady at pipex told me that under terms and conditions i have to pay whether they provide the service at not and i should have read this at the beggining and then hung up on me !!!