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Worst experience with photographs in my life. My newborn baby boy was 4 weeks old when i had his photos taken, the girl was learning and not even a trained member off staff. She was common, and spoke to me like I was as slow as she was. The pictures I chose came out cropped differently, they were not altered as promised and you could see all the pulls and mis-perfections of the fabrics and backgrounds. This was November 2011 and I am still awaiting for my resit at another branch. It appears there is zero customer service skills or follow up. Just take your money and shove you to the bottom of a pile of complaining customers. Expensive rubbish. DO NOT WASTE YOUR MONEY!! I spent £8 at max spielman for photos of better quality and helpful polite staff also.