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Play.Com Awful Customer Services

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1 Oct 24th, 2009 

2 Ciao members have rated this review on average: helpful

Advantages:
None  -  no stock, crap deilivery

Disadvantages:
Everything and managers who are paid more yet will nto talk to customers

Recommendable No:

diver9

diver9

About me:

Member since:24.10.2009

Reviews:1

What a complete waste of time.

I pre ordered windows 7 from PLay in JULY 2009 and it did not appear on release date of 23rd October. They blame the postal strike, but as I told them on the phone for it to be delivered ont he Thursday, it HAD to be in the delivery office by midnight Wednesday. The strike was Thursday and Friday, yet only the drivers were off on Thursday and the delivery staff Friday.

So, if they had posted it in time to arrive Thursday, the strike would not have had any effect.

So I wated till Saturday and Wednesdays post was deilivered, yet no windows 7. Completely incompetent p[rat on the end of the phone just could not get my complaint and when I asked to speak to a manager twice they obviously bottled out and would not speak to me...I was not rude so there was no reason.

I have now raised a complaint and will push to get recompense for me having to go out and buy it.

Oh and they said it should arrive Monday or Tuesday.....probably, their words not mine.

No other company I have preordred things from has failed to deliver on release day!

NEVER AGAIN 

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