Ciao - for people with opinions

Latest reviews Latest questions
Write a review Latest videos
Special offers
Home > Telecommunications > Landline Service Providers > Post Office HomePhone
User rating
User rating User rating
11 Reviews

Community Quote

my self and my partner had r home line and broad band put in in may and since then had nothing but problems we started having r broadband cutting of at wich we had to ring up the teck team at the... more

User Reviews

for Post Office HomePhone

Rating Summary based on 11 reviews

  • 5 Stars
    		2
  • 4 Stars
    		0
  • 3 Stars
    		1
  • 2 Stars
    		0
  • 1 Star
    		8

Detailed rating

  • Accuracy of Charges
  • Customer service quality
  • Customer service waiting times
  • Line Quality
  • Range of services (call waiting, etc)
  		• 2.5
  		• 2.4
  		• 2.4
  		• 3.3
  		• 2.9
  • 54 of 54 Ciao users found the following review helpful
    Picture of wendybull

    wendybull

    5 Stars Cheaper to Talk - Not write letters! 29/09/2006
    User recommends the product

    Advantages Advantages Good Deals

    Disadvantages Disadvantages No Monthly DD

    I recently swapped my telephone provider from BT to Post Office Homephone. I have to be honest and say the initial reason for the swap was purely for financial gain, as there was some cash back involved from a well know cash back site, however I have now been with Post Office for four months and I have to say, I am very happy. The swapping process was extremely easy and I actually completed the transfer on line, simply entering my details and phone number and requesting the swap. The Post Office wrote to me to confirm the details and gave me the date it would all happen. Thankfully there were ... more
  • 0 of 0 Ciao users found the following review helpful
    1 Star Quick review of Post Office HomePhone by deviant1000 31/05/2007
    Was with Post Office Home Phone for approximately 12 months and can't fault them for price. Price is one thing but in my experience their customer service really left a lot to be desired, I received two bills during my time with them, they failed to take monthly installments and even forgot to close my account after I left, still not closed after 12 months with another provider. Now I'm left with Red Letter demands for a service I no longer have and customer service have still not finalised the account after being asked to. Don't expect a speedy response from ... more
  • 5 of 5 Ciao users found the following review helpful
    Picture of Bojack

    Bojack

    3 Stars Cheap, with no minimum tie-in contract period. 19/03/2009
    User recommends the product

    Advantages Advantages No contract!

    Disadvantages Disadvantages Disorganised!

    My boyfriend set us up with The Post Office for our landline, because we had enough of our 12 month marriage to Virgin Media, with their high prices and poor customer service. The Post Office seemed a good option, simply because there was no contract and their prices seemed reasonable (although a BT contract is cheaper, with free 0870 etc. numbers). In conjunction, we got our broadband with Be*, who offer a tiny three month contract and we were pretty pleased with our set up (as long as it went to plan)! However, we made it quite clear to The Post Office that it would not be cheaper for us to ... more
  • 2 of 2 Ciao users found the following review helpful
    Picture of DRAGEE

    DRAGEE

    1 Star Cheaper, but terrible when they won't process payments! 14/02/2009
    User doesn't recommend the product

    Advantages Advantages Cheap, but you get what you pay for.

    Disadvantages Disadvantages Don't want to let me pay my bills!

    I went with the post office home phone as they were the cheapest line rental on a price comparison website. However they seem totally unable to process any payments I made, whether I sent a cheque, phoned and gave my card details, or set up a standing order! they also seem to have no customer service software as every time I called they had no record of my previous call. Despite trying to pay my bills promptly, often I would try and give them my money in 3 different ways, the next thing I knew I had a red bill. This happened more than 5 times! It even culminated with me being cut off for 6 ... more
  • 14 of 14 Ciao users found the following review helpful
    1 Star Quick review of Post Office HomePhone by sarahr138 10/09/2007
    I changed to Post Office Home Phone & out of 4 bills 3 have been incorrect. I have at the moment had my service suspended due to a previous bill not being paid, which actually was paid and i contacted them to tell them this which they agreed and said i should not have received the letter but 6 days later i still cant make any calls out and my service is suspended. When i phoned them they said i would have to wait 3 months until the next bill was raised to get my service back.