I recently swapped my telephone provider from BT to Post Office Homephone. I have to be honest and say the initial reason for the swap was purely for financial gain, as there was some cash back involved from a well know cash back site, however I have now been with Post Office for four months ... Read review
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Advantages: Good Deals Disadvantages: No Monthly DD
...telephone provider from BT to Post Office Homephone. I have to be honest and say the initial reason for the swap was purely for financial gain, as there was some cash back involved from a well know cash back site, however I have now been with Post Office for four months and I have to say, I am very happy.
The swapping process was extremely easy and I actually completed the transfer on line, simply entering my details and phone number ... ...RENTAL
Well Post Office claim to have a cheaper line rental than BT and they do seem to be truthful in their claims. My quarterly bill from PO has been cheaper than my equivalent from BT before. I pay £9.32 per month with PO and the cheapest line rental I can see with BT is £11 per month so there is definitely a saving.
The full rates for the PO prices are on their website (www.postoffice.co.uk/homephone) but as a guideline ... more
I recently swapped my telephone provider from BT to Post Office Homephone. I have to be honest and say the initial reason for the swap was purely for financial gain, as there was some cash back involved from a well know cash back site, however I have now been with Post Office for four months and I have to say, I am very happy.
The swapping process was extremely easy and I actually completed the transfer on line, simply entering my details and phone number and requesting the swap. The Post Office wrote to me to confirm the details and gave me the date it would all happen. Thankfully there were no horrendous errors, like we have had with gas and electric swaps, and the whole process was very smoothly taken care of, with no interruptions to service or bills. I kept the same phone number and I do not need to add any codes to the beginning of numbers to get connected.
COST OF CALLS AND LINE RENTAL
Well Post Office claim to have a cheaper line rental than BT and they do seem to be truthful in their claims. My quarterly bill from PO has been cheaper than my equivalent from BT before. I pay £9.32 per month with PO and the cheapest line rental I can see with BT is £11 per month so there is definitely a saving.
The full rates for the PO prices are on their website (www.postoffice.co.uk/homephone) but as a guideline you are looking at 2.4p per minute day time for local and national calls and 1p per minute evening and weekends. In comparison to this BT charge an array of different prices based on different packages and to be honest I could not make head nor tail of which would be the best package. If I were to return to BT I would have to rely on the advice of the BT professional I spoke to, which in turn is something I like about Post Office. Everything is very simple and straightforward with them. There is not a multitude of different packages to choose from, or complicated add-ons that can only confuse and increase the cost of the package. They have straightforward line rentals and call charges and these are displayed clearly on their website, making choosing a very simple process. PO does state however, that they are 20% cheaper on daytime calls than BT's BT Together Option 1.
They do have extras that you can chose from, for example auto redial equivalent to BT's ring back, they charge £1.75 per month and you can do as many as you like. It would be prudent to add here that they still provide a free service to 1571 (voicemail messages) and Withhold Number, as well as call barring. I was very pleased with this, as I do not have an ansaphone and use 1571 frequently.
THE SERVICE
I found when I first joined that they do not offer a monthly direct debit facility to pay your bill, which was extremely annoying at the time but I have actually got used to this now and I pay my bill quarterly over the phone, direct to Post Office. This is a simple and easy process and I use my switch card, (they accept debit cards only), or you can send a cheque or pay over the counter in the post office itself.
They do also offer a payment card, where you add money to it each month so when the bill comes in you can use that to pay for the quarterly amount. I have a feeling they may eventually offer monthly direct debit under pressure from customers, as this is by far the easiest option for the vast majority of people.
One of the options I like is the "Loved Ones" selection. It is basically the same as BT's Friends and Family scheme, where you pick 10 numbers and once registered with Post Office you can save 10% on all calls to those numbers. You can also speak to them free for five minutes each on their birthday and Christmas Day. This is great for Christmas calls, if you have a large family.
Every time I phone them, I am always greeted with a friendly and helpful voice on the end of the phone. The service has been very personal and I have absolutely no complaints about the knowledge or support of the staff at Post Office.
The bill I receive every three months is very well laid out. The front page offers you the totals and summaries of the costs - very simply displayed, while there is a separate page inside for the break down of all your calls so you can check if you feel it is needed, that you are being charged correctly. They also list your 10 "Loved ones" numbers and tell you how many of these you have called in that period, with the option to change any if you feel it would be beneficial. Under this there is section with all the contact info on it - from free telephone service number to the address and email options. Payment details are on the back of the bill. I have to say I much prefer the bill layout from Post Office to the one I used to get from BT. It is much neater and easier to ascertain the information you need.
Overall I am very happy I swapped to Post Office Homephone, and I have received excellent service from them. It helped that I got £50 off, spread over my first two bills, but I am afraid this offer seems to have been swapped to their Home and Car Insurance now, so if you need that I would check it out!
Advantages: Cheap, but you get what you pay for. Disadvantages: Don't want to let me pay my bills!
I went with the post office home phone as they were the cheapest line rental on a price comparison website. However they seem totally unable to process any payments I made, whether I sent a cheque, phoned and gave my card details, or set up a standing order! they also seem to have no customer service software as every time I called they had no record of my previous call. Despite trying to pay my bills promptly, often I would try and give them my ... ...I had a red bill. This happened more than 5 times! It even culminated with me being cut off for 6 weeks, despite continually sending cheques and calling with my card details. I got so fed up with the hassle I took my business elsewhere 5 months ago. Surprise surprise, this morning I found a letter from a debt collection agency for my final balance, which i thought I had paid promptly at the time. As usual, PO didn't tell me that they had failed to ...
DRAGEE 14.02.2009
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Ciao members have rated this review on average: very helpful Review of Post Office HomePhone
Line Quality
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Value for money
Quick review of Post Office HomePhone
Was with Post Office Home Phone for approximately 12 months and can't fault them for price.
Price is one thing but in my experience their customer service really left a lot to be desired, I received two bills during my time with them, they failed to take monthly installments and even forgot to close my account after I left, still not closed after 12 months with another provider.
Now I'm left with Red Letter demands for a service I no longer have and customer service have still not finalised the account after being asked to.
Don't expect a speedy response from emails either, they took three months just to say that they had been having issues downloading mail from their customer service inbox. All in all its poor show!
Not Recommended. ...
deviant1000 31.05.2007
Review of Post Office HomePhone
Advantages: No contract! Disadvantages: Disorganised!
...set us up with The Post Office for our landline, because we had enough of our 12 month marriage to Virgin Media, with their high prices and poor customer service. The Post Office seemed a good option, simply because there was no contract and their prices seemed reasonable (although a BT contract is cheaper, with free 0870 etc. numbers).
In conjunction, we got our broadband with Be*, who offer a tiny three month contract and we were pretty pleased ... ...it quite clear to The Post Office that it would not be cheaper for us to switch if they were going to charge a re-connection fee (they use BT Openreach for their phone lines) and if that was to be the case, we requested that they let us know and did not go ahead. Now, I'm not sure how this all works, but Post Office gave us a number to try on our phone to see whether or not the line was still intact. This failed and Post Office told us we did not ...
Bojack 19.03.2009
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Ciao members have rated this review on average: helpful Review of Post Office HomePhone
Line Quality
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Quick review of Post Office HomePhone
I changed to Post Office Home Phone & out of 4 bills 3 have been incorrect. I have at the moment had my service suspended due to a previous bill not being paid, which actually was paid and i contacted them to tell them this which they agreed and said i should not have received the letter but 6 days later i still cant make any calls out and my service is suspended. When i phoned them they said i would have to wait 3 months until the next bill was raised to get my service back. ...
sarahr138 10.09.2007 (04.09.2007)
Ciao members have rated this review on average: helpful Review of Post Office HomePhone
Quick review of Post Office HomePhone
Sales rep seemed helpful...but this was just a mask to his total incompetence to even put my order through the system properly!
Waited the advised two weeks for the engineer to arrive to be told that he wasnt booked and it would be a further two weeks!!! And that's provided they get it right the second time round. What USELESS IDIOTS!! Was also advised there was no way of knowing of the stuff up until the customer called them. How helpfull!! Couldnt be more frustrated. Staff spoken to after this discovery were uninterested and basically couldnt care less. ...
Aussiegurl 21.01.2009
Ciao members have rated this review on average: helpful Review of Post Office HomePhone
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