9 Offers: Potterton Suprima

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Satisfactory

ProSmall. And it works. For a short while.

ConsWhen it stops working it's a REAL pain! Main issue...

I had no choice as to which boiler was fitted in my house. Or put another way, I didn't seek a choice at the time. It was a new build house and the boiler that was fitted looked fine to my untrained eye. If you've read my op on Miller Homes, you'll no doubt expect me to say it doesn't surprise me...

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Not for me

“Glad to be alive”

published 19/09/2008

Pronone

Consdying

Oh my god ! Until I started to google the pcb problem I had no idea of the scale of this. Basically last night there was a very bad burning smell in my house which I tracked down to my Potterton suprema 40 boiler in the kitchen. The electrical circuit board was in melt down . Fizzing and...

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Satisfactory

“Potterton Suprima 120L”

published 24/05/2004

ProCompact

ConsIncomplete combustion, high carbon monoxide levels...

Has anyone else had experience of problems with a Baxi Potterton Suprima 120L wall mounted natural gas boiler?We had a new Suprima 120L fitted in November 2002 since when we have had a catalogue of problems including explosive ignition, and incomplete combution giving high levels of carbon...

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Not for me

“Indifference”

published 23/08/2000

ProNone that I can see

ConsProducts are poor, company's attitude is indiffere...

I am an Architect and I have long specified Potterton products. When I refurbished my own home three years ago I installed two Potterton Suprima boilers. Both boilers developed the same fault some twent months or so after installation, and both failed altogether within the following ten months...

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Satisfactory

“suprima 120”

published 09/01/2008

Prosmall

Consunreliable

I too bought a suprimo 120 in 1999, IT WAS CRAP. Unfortunately it has an expensive kitchen unit built around it and it being so small we cannot change it. I had the engineers out so many times it was a joke. Fortunately Potterton didn't charge nme and were very good about it. They knew they had a...

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Not for me

“Potterton PCB failure”

published 09/02/2007

Pro None

Cons Unreliable and NO back-up from manufacturer

Over the past year or so we have suffered from our Potterton Suprima 60L locking itself out (boiler turning itself off and the red light flashing). We had tried hundreds of times pressing the reset button to coax it back into life. Sometimes that worked for 30 mins sometimes for 30 hours. Our...

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Not for me

published 03/10/2009

I dont know if they are still in circulation but if you are thinking of buying one - DONT. I bought my house new in 1997 and since then have had 5 circuit boards replaced and other parts also. the only reson i am doing this and not getting a new one is due the fact my house insurance covers the cost. I have experienced all the problems identified in the previous post. the plumber who was here last stated that there was a specific fault with the model however Potterton have refused to admit this.

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Not for me

published 29/10/2007

In short, if you have one change it and if you're looking for a boiler, fortunately they don't seem to sell them any more. After a couple of years of 'lockout' problems, got home today looking forward to a lovely hot bath to be denied by a stupid boiler that won't ignite. In fact, if I had my way, I'd stick it in a field and ignite it with napalm or something. Potterton KNOW these are useless, yet ofer no web-based advice and are keeping plumbers in chips. I HATE THEM!

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Not for me

published 10/07/2008

Suprima 120 Same problems as everyone else - the PCB seems to fail every 8-12 months. I have had this boiler for 4 years, and must have had heat team out 6-8 times. The sympton is that the boiler goes to reset mode - red flashing light, and while initially a reset will get it started - it eventually refuses to light. Heat team came out last on 24.6.08 and now under 2 weeks later it again wont restart. I asked them whether the boiler was fit for purpose and asked for some MTBF statistics, but they refused to discuss this. A product to be avoided at all costs.

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Not for me

“Customer Dis-service dept”

published 25/03/2004

ProVery compact

ConsPCB failures

I have a ~3year Potterton Suprima 120L which has a failed PCB. The problem is the signal/power supply to the ch pump. Other than that the boiler operates satisfactorily ... BUT it continues to operate with no circulation of water through the heat exchanger resulting in the water flashing off and...

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Not for me

Proits small

Consits complete rubbish

Suprima 120 after 1 1/2 years same problem with PCB. British Gas Home Care eventually refused to come out again and said the boiler was badly installed and quoted me hundreds of pounds to fix it, then they never showed up, I got an expert in, he said install was OK and then told me the fault was...

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Satisfactory

published 20/05/2008

We too had a potterton suprima 120L fitted in july 2003. It seemed to work perfectly till after 13 months! It then continually "locked out" Potterton said "sorry it's out of warranty" and unless we paid, they were just not interested. We contacted the gas board to inspect our system to take it on for their 3* cover. Fortunatelly the boiler behaved during the inspection and British Gas took on the cover. They have changed most parts, including mother boards, pump, electrodes and other parts, yet they are still unable to solve the lockout problem, which may occur after anything from 2 hours to 2 months after booting up. we are now considering a new boiler. But NEVER a POTTERTON Steve Jay

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Satisfactory

“How wrong can one be?”

published 22/08/2000

ProSmall

ConsPrinted Circuit Boards are a problem

'An excellent boiler which gives very little trouble if installed correctly. If it does go wrong there is a plentiful supply of spare parts. As they are comparatively quite simple to fit, the Suprima can be repaired successfully by even the most inexperienced of engineers, so a quick repair is...

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Satisfactory

“Potterton Suprima 50”

published 06/12/2006

ProUnreliable

ConsDitto

Like so many others, I had repeated lockouts. After reading web advice I removed and re-soldered the PCB. This repair lasted about 6 months. I repeated the job - it lasted about 3 weeks. So I bit the bullet and bought a new PCB (£186 from keeptheheaton.com). With no boiler or electrical skills it...

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Not for me

ProNone (maybe size, it's compact)

ConsToo many.

I had a Potterton Suprima 50L installed 4 years ago at a cost of £2200,(inc 1yrs insurance) fitted by British Gas. The instalation process was a nightmare, error after blunder after error. Because of the poor service we received an extra years service plan from BG. During that time we had 2 new...

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Product Information : Potterton Suprima

Manufacturer's product description

Boiler

Product Details

Manufacturer: Potterton

Type: Boiler

Ciao

Listed on Ciao since: 22/08/2000