Powergen

I hope this review is not rated unhelpful by readers, as strictly speaking I am not nor have I ever been a Powergen customer (as far as I'm concerned), but they seem to think I'm their customer. It all started several months ago, I was at work, my husband was home from work early as he works shifts. As he approached the front door, two guys were hovering near our front door. This is how the conversation went: Powergen guy: Hi there, I was wondering if we could give you a quote for your electricity supply Sir? Hubby: Well I've just come back from work, haven't even been inside the house yet ... more

It strikes me that I'm probably known for my scathing rants, however here's another tale of my woe, which reflects the almost unbelieveable incompetance of Powergen, who I recently chose to supply my electricity and gas. Thinking I could save myself a few pennies, I elected to join over the internet - thanks to the promise of a £30.00 cheque once I'd joined as an incentive, and lower rates than Yorkshire Electricity, my local REC (Regional Electricity Company). The sign-up process online was actually quite straightforward, and left me in no doubt that this was a proficient company to be ... more

My story starts back in April 2004, when I was released into the big wide world to embark on a new life with my boyfriend away from parents… At this point we purchased our very first home! Scary but exciting! Thankfully all went smoothly and contracts exchanged in just over a month! So we were in, we were so focussed on moving we did not give things like electric a thought! We knew the house was on a meter so we trotted off to get a card to top up the electric (not even knowing who the supplier was!) Taking the advice of the cashier we were given an NPower card (as we were told it does not ... more

In November 2004, we moved into our dream home, a new show home on a brand new development. In order to ensure that everything went as smoothly as possible the developer (a reputable, international concern) had us fill in a special form to transfer the supply of electricity and gas to our names from the name of the developer. The electricity and gas were both transferred to Powergen. At the appropriate time we received our first electricity bill for our first quarter. But we waited for our first gas bill. We waited, and we waited and we waited… But ours was not a passive waiting. No, indeed it ... more

OK, I know only old people are supposed to say this, but: I remember the good old days, when you got your electricity from the electricity company, your gas from the gas company, and your telephone services from.... er... BT! Nowadays, you can get gas from electricity companies, electricity from gas companies, and your phone services from... er... BT! Anyway, not to get sidetracked with an unsolicited rant about BT, at the end of the day, gas is gas, isn't it? It's not like petrol where you get super unleaded, super premium unleaded, super duper premium unleaded plus and so on. It's just ... more