I hope this review is not rated unhelpful by readers, as strictly speaking I am not nor have I ever been a Powergen customer (as far as I'm concerned), but they seem to think I'm their customer.
It all started several months ago, I was at work, my husband was home from work early as he works ... Read review
Advantages: None that I can think of apart from persistency? Disadvantages: Too many to summarise
...have I ever been a Powergen customer (as far as I'm concerned), but they seem to think I'm their customer.
It all started several months ago, I was at work, my husband was home from work early as he works shifts. As he approached the front door, two guys were hovering near our front door. This is how the conversation went:
Powergen guy: Hi there, I was wondering if we could give you a quote for your electricity supply ... ...inside the house yet.
Powergen guy: We won't take up much of your time, honestly!
Hubby: Well I don't know…
Powergen guy: Oh please! We've been walking around all day and this is the last house we're calling at and no one has even given us the time of day. We've got nothing to show for a whole day of trying to give quotes or get new customers.
Hubby (feeling sorry for the guys): Oh ok, come on in then.
I hope this review is not rated unhelpful by readers, as strictly speaking I am not nor have I ever been a Powergen customer (as far as I'm concerned), but they seem to think I'm their customer.
It all started several months ago, I was at work, my husband was home from work early as he works shifts. As he approached the front door, two guys were hovering near our front door. This is how the conversation went:
Powergen guy: Hi there, I was wondering if we could give you a quote for your electricity supply Sir? Hubby: Well I've just come back from work, haven't even been inside the house yet. Powergen guy: We won't take up much of your time, honestly! Hubby: Well I don't know… Powergen guy: Oh please! We've been walking around all day and this is the last house we're calling at and no one has even given us the time of day. We've got nothing to show for a whole day of trying to give quotes or get new customers. Hubby (feeling sorry for the guys): Oh ok, come on in then.
Now if that was me, they would not have set foot in my door. I don't like people trying to sell me stuff at my door, if I have a problem with a utilities supplier I will go do my own research and contact companies myself.
An hour later I got home and the two guys were just about to leave. My husband advised them that I was his wife and one of them said "Oh so you must be Mrs XXX?"
Not knowing who on earth these guys were, I muttered "Erm it's Ms XXX actually, how do you know my name?" (I said this as I don't use my married name and as they'd been dealing with my hubby I would have assumed they would have called me by his surname)!
"Oh it's because your name is on the registered billing for the electricity supply for this address!" the chap replied as his colleague and he hurriedly left our house (I was not sure why they seemed to be in such a hurry). I asked my husband if he had signed anything and he said that they had just asked him to sign to confirm they had visited and given him a quote. He had signed on one of those electronic signing machine things (sorry - I don't know what they're technically called). He said they had said they could supply electricity for something like 2pence per unit cheaper than our current suppliers, Southern Electric. I was dubious but said I would wait to see their written quote.
A week later, no sign of a written quote, but imagine my surprise when I get a letter from Powergen welcoming me as a customer and that a key for my meter would be forwarded shortly (a key that never actually materialised). The letter informed me that I should not use my old supplier's key once I received the new one or I would be billed by two separate companies! I was horrified. I took the letter to work and planned to call them on my lunch break. I didn't need to call them though as mid-morning I received a call from Southern Electric (SE). They said they were calling to say that they were sorry I was leaving them and could I provide any feedback as to why so they could try to improve their service. I stated that I had no intention of leaving them and I had not authorised Powergen or anyone else to change my account and I was pretty annoyed about them assuming I was consenting to a transfer when I had barely even spoken to the chaps who had visited my home. The very nice lady at SE (who I have been with for 13 years with NO problems at all) was very apologetic and said that she had heard of Powergen doing this on many occasions and many SE customers had been conned this way. I said it was not a con as I had not signed or agreed to anything. My husband had just signed to say they had physically visited our property to provide a quote and nothing else. I asked what I needed to do and said I didn't relish the thought of having to phone up Powergen and argue with them over why they were using these underhand tactics. The lady at SE said I didn't have to do that, they would cancel the transfer as an erroneous transfer and I was not to worry.
I thought it was all sorted until the next week I received yet another letter from Powergen welcoming me again and stating their prices for electricity supply. It seemed that were actually MORE expensive that SE. I called SE again asking why I was still receiving correspondence from Powergen saying I was their customer. The best thing about SE was that I was calling an 0800 number and my calls always got answered by a human being within a few rings and they have been very courteous and helpful. They again assured me that I was still listed as an SE customer and Powergen were trying it on.
I also called Powergen and advised them that I had not agreed to change supplier and would they stop writing me letters and could they confirm in writing this conversation, they assured me they would deal with it correctly. A week later I received a letter from Powergen saying they were sorry I was leaving them and that I would receive a letter in due course saying how much I owed them for the electricity supply to date! I was stunned. I called them up and got the usual annoying auto-answering service where you have to push this button and that button before you can speak to a person. I demanded that I be given an email address as I did not trust any verbal conversations with them. I wrote a lovely email and copied it in to several email addresses saying how appalling I thought their business practices were in getting "customers" in this manner. I had never agreed to go over to them, their agents had falsely advised that we had agreed to switch to them and then they had the cheek to say we would be receiving a bill from them! I've never paid an electricity bill, I have a key meter supplied by SE which I am still using to this date! I said I would be expecting a full reply and apology from them and that they had better not dare issue me with any bills!
I received a reply a few days later in the post saying that the transfer had been cancelled and apologies for the mix up (what mix up?)! How can it be a mix up when I had never once agreed to going over to them? I thought that would be the end of it.
Two weeks ago, my husband got home before me and had just come out of the shower when he heard someone at the door. As he wasn't dressed he ignored it, we have all sorts of salespeople at the door and if we're expecting company we know when to expect them. Whoever it was knocking was very persistent, so eventually hubby went to the front room window with his dressing gown on and opened the window to see who it was. It was a chap from Powergen wanting to do a final meter reading. Hubby was gobsmacked! He told the guy that we not a Powergen customer and if he valued his life he would leave our doorstep pronto as I was due home any time and after the mess they had caused he wouldn't be responsible for my actions. The guy left!
You'd think that was the end of that. Earlier this week, my hubby got a call on HIS mobile number (which he had given when they originally came to do the "quote") asking why he had decided to leave Powergen and go elsewhere. Hubby said he could nothing but laugh at them and say that we had always been SE customers, the chap on the other end actually said that SE had a habit of poaching THEIR customers! He resisted the urge to give them my mobile number instead as he felt it would not be too nice for them to hear a lady using such bad language as he could imagine I would have if they contacted me again!
All in all, my experience as a "customer" even though I was "forced" into being one was one big joke. If this is the way Powergen have to get business I am not surprised they have such an awful reputation as a company. You'd think after receiving complaint letters they would make a note on their system so that every other Tom, Dick and Powergen rep would not be calling us or turning up at our doorstep randomly. I sincerely hope they do not harass my husband or myself any further! Oh and God help them if they try to send me a bill for electricity supply that I've never used with them!
UPDATE * December 2007 *
I returned from a 3 week holiday to find a letter from Powergen informing me that they are soon to be changing name. Why are they telling me that? Didn't they get the message yet that I'm not a customer of theirs?!
Advantages: Cheaper than your local company Disadvantages: Absolutely hopeless in every other respect
...account details.
Phew!
Powergen wrote and asked me for the supply point reference numbers for my property - and I duly contacted the two helplines (one for gas, one for electricity) run by the regulators, who can supply this information.
I rang them with the details - "we already have them on our computer". Ok, I thought. "Can I take the details for your direct debit?" - no problem. I enquired about my £30 incentive - "it's not available on the ... ...the transfer took place. Powergen wrote to me asking for meter readings (separately, naturually) and I dutifully emailed the reading back to them.
Two leaflets arrived under separate cover explaining the vitues of "Green Plan" which I felt rather ironic. Still, I bit my tongue and waited for the transfer.
The transfer has taken place. I have requested a payment date of the 25th of the month. So on the 15th, Powergen dip into my account and it bounces ...
andyev 03.11.2002 (15.06.2003)
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Ciao members have rated this review on average: very helpful Review of Powergen
Advantages: good in 2004 (for a short period) Disadvantages: decline in customer service / increase in price
...to find out it was powergen (when the bill arrived)!
The bill arrived stating that we owed money for our electric - how could this be we were paying and keeping the meter topped up! Powergen informed us that they were not receiving the money as it was going to NPower! However, they reassured me that this was not a problem - I just needed to provide evidence of how much I have paid and when and they would retrieve the money from NPower direct (thank ... ...do!
We continued with Powergen and each quarter when the bill arrived on the doorstep the bill began to increase (which we accepted over the winter months) - these we found out were estimated bills and unfortunately Powergen had been underestimating. It took them about 9 months before reading the meter at which time they had under estimated by so much that we had a £750 bill arrive! This caused a bit of panic but Powergen were understanding and ...
Nightstar1 31.03.2007
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Ciao members have rated this review on average: very helpful Review of Powergen
Advantages: can be good Disadvantages: can be awful
...it was not. We phoned Powergen and asked them for a gas bill. We emailed them, we wrote letters to them. Real letters, using stamps and the Royal Mail, we even tried to use their own web forms on the Powergen website.
Winter became spring, spring became summer, summer became autumn, autumn became winter. But we still could not entice Powergen to send us a bill. We had phone conversations with call centre workers and call centre supervisors.
The ... ...in to our new home, Powergen (no doubt galvanised into action by our contacting British Gas) have sent us a fairly substantial bill. And yes, there's a "cough up or else" note as standard with the bill.
I wonder how long this performance would have gone on for if we had not been so persistent with Powergen? There was a family on the TV not so long ago who had not received a gas bill for their new property in four years. I do not know which company ...
Martinscholes 16.01.2006
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Ciao members have rated this review on average: very helpful Review of Powergen
Advantages: They supply gas and electricity Disadvantages: Customer Service Staff are hopeless
OK, I know only old people are supposed to say this, but:
I remember the good old days, when you got your electricity from the electricity company, your gas from the gas company, and your telephone services from.... er... BT!
Nowadays, you can get gas from electricity companies, electricity from gas companies, and your phone services from... er... BT!
Anyway, not to get sidetracked with an unsolicited rant about BT, at the end of the day, gas ... ...you get super unleaded, super premium unleaded, super duper premium unleaded plus and so on. It's just... gas. Same for electricity. So why are there so many different companies all selling us the exact same product? How do you decide where to get your fuel from??
From what I've seen, utility companies are pretty much the same as each other. They all provide gas and electricity, there's little price difference.
Currently I'm with Yorkshire Electricity ...
lyricalt 23.07.2002
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Ciao members have rated this review on average: very helpful Review of Powergen
Advantages: Internet based, cheaper service Disadvantages: None yet
...meter readings on my Online Powergen account, and when my new bill arrives I can ask for a refund of my direct debit overpayment (which is done within 2-3 working days). I usually get a refund of some £25 quarterly - which is really good.
CUSTOMER SERVICES
The customer service department are very friendly, and are willing to help with all problems, however minor! However, the meter reading service is a computer which is a pain. I've had no reason ... ...so convenient.
All in all, a good service. Well organised, good value for money. Transferring to them is easy as well, and they do all the running around. They also keep in contact with you throughout the process to tell you where they are. It usually takes 6 weeks.
I'd say don't delay, and sign up for them online as soon as possible. It really is good value for money. ...
hthomas018 03.12.2002
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Ciao members have rated this review on average: very helpful Review of Powergen
Advantages: YOU EARN USEFUL POINTS Disadvantages: Quite high APR if you don't pay off the full amount monthly
Have had this card for about 4 years now and have never had any problems - quite the contrary, in fact as I have earned large numbers of points with which I have bought items from their Store. The latest being an excellent microwave.
I do pay off my card every month as I do not like paying interest charges and sometimes I have done this through my on-line Bank Account and sometimes on Tesco's on-line banking. ( this is quite often because I want to check what has gone through on my card). I have found their on-line system and security very good and easy to use.
I have received lots of different offers with this card, most of which I don't take up but, obviously I do take up offers for the Tesco points. (we are also with E.ON aka Powergen, who also give Tesco points for money spent on Gas and Electricity).
All in all I ...
Advantages: national company, brand name Disadvantages: they take forever to switch you over
4 years ago my husband and I moved into our first home. We were supplied electricity by Powergen (our local provider) and gas by BG.
All started well. We gave meter reads to both companies and both companies billed us appropriately.
Around 4 months after we moved in we received an electricity bill addressed to "The Occupier" from BG. Bemused, as I know for a fact we never signed anything, I rang the company up and told them we were supplied by Powergen. I also told them that if we had signed a contract for them to supply us, they would know our names and we wouldn't be receiving bills to "The Occupier".
The very helpful chap on customer services told me not to worry, there'd obviously had been some mistake and not to pay the bill. So I didn't. However, because I hadn't been very impressed with receiving an electricity bill ...
AnitaM 16.12.2002
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Ciao members have rated this review on average: very helpful Review of BG Plc
Advantages: you cannot be taken overdrawn when using this card Disadvantages: its not a cheque guarantee card
, farmfoods, bhs, co-op, Dixon?s, sainsburys, new look, Dorothy Perkins, morrisons, halfords, Texaco (some), H Samuel, Ikea, marks and sparks, next, orange, ticket master (just booked Justin this morning!), tesco and many more.
Most bills can be paid over the phone using solo i.e. powergen and sky. But the two places I use most often don?t take it and they are Boots (gutted!) and WH Smiths! But maybe they will catch up eventually!
Other Benefits
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Apart from keeping your account in check it can be used abroad to withdraw cash (at a charge of course!) It can be used online for lots of places. Solo is also offered to kids over the age of eleven by natwest and RBS to get them used to controlling their own money without getting into a financial mess.
Where do I get a solo card ...
sarahpervin 24.05.2003
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Ciao members have rated this review on average: very helpful Review of Solo
