Powergen

Powergen

I hope this review is not rated unhelpful by readers, as strictly speaking I am not nor have I ever been a Powergen customer (as far as I'm concerned), but they seem to think I'm their customer. It all started several months ago, I was at work, my husband was home from work early as he works ... Read review

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Reviews of Powergen »

1-5 of 32 reviews of Powergen Show all reviews

Powergen or Power Hungry?

Advantages: None that I can think of apart from persistency?
Disadvantages: Too many to summarise

...have I ever been a Powergen customer (as far as I'm concerned), but they seem to think I'm their customer.

It all started several months ago, I was at work, my husband was home from work early as he works shifts. As he approached the front door, two guys were hovering near our front door. This is how the conversation went:

Powergen guy: Hi there, I was wondering if we could give you a quote for your electricity supply ...
...inside the house yet.
Powergen guy: We won't take up much of your time, honestly!
Hubby: Well I don't know…
Powergen guy: Oh please! We've been walking around all day and this is the last house we're calling at and no one has even given us the time of day. We've got nothing to show for a whole day of trying to give quotes or get new customers.
Hubby (feeling sorry for the guys): Oh ok, come on in then.

Now ... more

anonymili 13.11.2007 (12.12.2007)
Ciao members have rated this review on average: very helpful
Review of Powergen

Powergen gave me a headache

Advantages: Cheaper than your local company
Disadvantages: Absolutely hopeless in every other respect

...account details. Phew! Powergen wrote and asked me for the supply point reference numbers for my property - and I duly contacted the two helplines (one for gas, one for electricity) run by the regulators, who can supply this information. I rang them with the details - "we already have them on our computer". Ok, I thought. "Can I take the details for your direct debit?" - no problem. I enquired about my £30 incentive - "it's not available on the ...
...the transfer took place. Powergen wrote to me asking for meter readings (separately, naturually) and I dutifully emailed the reading back to them. Two leaflets arrived under separate cover explaining the vitues of "Green Plan" which I felt rather ironic. Still, I bit my tongue and waited for the transfer. The transfer has taken place. I have requested a payment date of the 25th of the month. So on the 15th, Powergen dip into my account and it bounces ...

andyev 03.11.2002 (15.06.2003) · Read full review
Ciao members have rated this review on average: very helpful
Review of Powergen

you light up my life - you make me see RED!

Advantages: good in 2004 (for a short period)
Disadvantages: decline in customer service / increase in price

...to find out it was powergen (when the bill arrived)! The bill arrived stating that we owed money for our electric - how could this be we were paying and keeping the meter topped up! Powergen informed us that they were not receiving the money as it was going to NPower! However, they reassured me that this was not a problem - I just needed to provide evidence of how much I have paid and when and they would retrieve the money from NPower direct (thank ...
...do! We continued with Powergen and each quarter when the bill arrived on the doorstep the bill began to increase (which we accepted over the winter months) - these we found out were estimated bills and unfortunately Powergen had been underestimating. It took them about 9 months before reading the meter at which time they had under estimated by so much that we had a £750 bill arrive! This caused a bit of panic but Powergen were understanding and ...

Nightstar1 31.03.2007 · Read full review
Ciao members have rated this review on average: very helpful
Review of Powergen

Please send us a gas bill, Powergen ((((UPDATED)))

Advantages: can be good
Disadvantages: can be awful

...it was not. We phoned Powergen and asked them for a gas bill. We emailed them, we wrote letters to them. Real letters, using stamps and the Royal Mail, we even tried to use their own web forms on the Powergen website. Winter became spring, spring became summer, summer became autumn, autumn became winter. But we still could not entice Powergen to send us a bill. We had phone conversations with call centre workers and call centre supervisors. The ...
...in to our new home, Powergen (no doubt galvanised into action by our contacting British Gas) have sent us a fairly substantial bill. And yes, there's a "cough up or else" note as standard with the bill. I wonder how long this performance would have gone on for if we had not been so persistent with Powergen? There was a family on the TV not so long ago who had not received a gas bill for their new property in four years. I do not know which company ...

Martinscholes 16.01.2006 · Read full review
Ciao members have rated this review on average: very helpful
Review of Powergen

It's a gas gas gas

Advantages: They supply gas and electricity
Disadvantages: Customer Service Staff are hopeless

OK, I know only old people are supposed to say this, but: I remember the good old days, when you got your electricity from the electricity company, your gas from the gas company, and your telephone services from.... er... BT! Nowadays, you can get gas from electricity companies, electricity from gas companies, and your phone services from... er... BT! Anyway, not to get sidetracked with an unsolicited rant about BT, at the end of the day, gas ...
...you get super unleaded, super premium unleaded, super duper premium unleaded plus and so on. It's just... gas. Same for electricity. So why are there so many different companies all selling us the exact same product? How do you decide where to get your fuel from?? From what I've seen, utility companies are pretty much the same as each other. They all provide gas and electricity, there's little price difference. Currently I'm with Yorkshire Electricity ...

lyricalt 23.07.2002 · Read full review
Ciao members have rated this review on average: very helpful
Review of Powergen

Powergenuinely good

Advantages: Internet based, cheaper service
Disadvantages: None yet

...meter readings on my Online Powergen account, and when my new bill arrives I can ask for a refund of my direct debit overpayment (which is done within 2-3 working days). I usually get a refund of some £25 quarterly - which is really good. CUSTOMER SERVICES The customer service department are very friendly, and are willing to help with all problems, however minor! However, the meter reading service is a computer which is a pain. I've had no reason ...
...so convenient. All in all, a good service. Well organised, good value for money. Transferring to them is easy as well, and they do all the running around. They also keep in contact with you throughout the process to tell you where they are. It usually takes 6 weeks. I'd say don't delay, and sign up for them online as soon as possible. It really is good value for money. ...

hthomas018 03.12.2002 · Read full review
Ciao members have rated this review on average: very helpful
Review of Powergen

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