Preferred Mortgages

Advantages: Always extremely accurate with figures
Disadvantages: Drag their heeks when you wish to move lender

...product, but work to remortgage Preferred Mortgages loans on a semi-regular basis, and work with their parent company Capstone Mortgage Services a little more often. Unfortunately both Preferred Mortgages and Capstone Mortgage Services are quite notorious in my company, but not for many reasons. I cannot speculate on their rate or fees as it is much easier to note these down with the more common mortgage providers, but Preferred Mortgages is worth ...
...repay your mortgage. Preferred and Capstone both tend to drag their heels when it comes to releasing documents to whoever is appointed to deal with your remortgage. They very are tight on Data Protection, which is part of the problem when repaying your mortgage, especially if you have a timescale, but on the upside obviously this indicates they are taking care of the information of their customers, which so many banks who also provide mortgage services ... Read review

Advantages: Good if you have bad credit and need a remortgage
Disadvantages: High Interest Rates, Only one mortgage product.

...too picky. Dealing with preferred mortgaes is very pricy, the whole thing including solicitors fees cost in the region of £ 1800.00 to remortgage but this covered everything, survey fees, coal searches etc. The whole process took approx. 6 weeks from start to finish. The staff were friendley and they kept us informed every step of the way. The interest rate we paid was 6.75%. 4.5& above LIBOR. It suited us as we were able to remortgage clear off ...
...is worth every penny. Preferred only have one mortgage product though which is a variable rate mortgage and do not offer fixed rate mortgages or one time offers which you can sometimes get if you agree to stay with them for so many years. Remeber with a variable mortgage you can be hit hard when interest rates go up like they have been doing for the last 12 months. On a security note I am always asked for verification infornmation when I ring and ... Read review

Advantages: NONE
Disadvantages: Many

I had been with Preferred Mortgages for a couple of years and suddenly began to receive letters from Capstone Mortgages about my account - they were saying I was in arrears by one month. I continually called them to find out about it, because I knew that my mortgage left my bank account the day after I was paid and that there was no way that I could be behind. The call centre staff had really a really bad attitude towards me when I called and I have ...
...they would never give me details, just tell me I was behind. I had never been told who Capstone Mortgages were - I had never heard of them until I got these letters, and the call centre staff were not forthcoming with an explanation when I asked!! Now I find myself in receipt of court action to repossess my home - all because of one alleged missed payment - which when I spoke to someone recently about it, they couldn't actually pinpoint which month ... Read review

Advantages: NONE
Disadvantages: POOR CUSTOMER SERVICES/UNABLE TO FIND PROOF OF CUSTOMER PAYMENTS

Unfortunately we have a mortgage with Preferred/Capstone, and we certainly would not recommend them to anyone. Several months ago we began receiving letters and phonecalls from them stating that we were behind in our mortgage and that they were taking further action. We sent proof from our bank on several occasions that we had indeed made our payments on time, but these were ignored. We have been trying to change lender and had the opportunity in ...
...Unfortunately Capstone did not amend our credit file and this still showed payments supposedly missed by us. When they learned we wanted to switch lender they again said they needed proof from us that payments were made on time. The Ombudsman are now involved but because of Capstone being difficult and dragging their feet with regards to amending our file we have now lost out on our deal and will have to remain with Capstone until the credit crunch ... Read review