Preferred Mortgages > Reviews > CAPSTONE/PREFERRED MORTGAGES

Author's product rating:   

Quality of Customer Service

Very Poor

Advantages:	NONE
Disadvantages:	POOR CUSTOMER SERVICES/UNABLE TO FIND PROOF OF CUSTOMER PAYMENTS

Recommend to potential buyers:

no

Full review

Unfortunately we have a mortgage with Preferred/Capstone, and we certainly would not recommend them to anyone. Several months ago we began receiving letters and phonecalls from them stating that we were behind in our mortgage and that they were taking further action. We sent proof from our bank on several occasions that we had indeed made our payments on time, but these were ignored. We have been trying to change lender and had the opportunity in December to save over £200 per month on our mortgage. Unfortunately Capstone did not amend our credit file and this still showed payments supposedly missed by us. When they learned we wanted to switch lender they again said they needed proof from us that payments were made on time. The Ombudsman are now involved but because of Capstone being difficult and dragging their feet with regards to amending our file we have now lost out on our deal and will have to remain with Capstone until the credit crunch is over. We fully believe this was a deliberate attempt by them to stop us leaving them. We owe around £98,000 on our mortgage but are paying almost £1,000 per month. It now looks as if we will lose our home. We have been lied to and threatened and are now in serious financial difficulties due to their incompetence. Please avoid them at all costs.