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It went like this: Placed order on buy two get one free (or so I thought) contacted them after no show of products for 3 weeks was told I hadn't paid Sent them proof I had No apology Dispatched two of the cartrigdes no free one gap of a week then told the other part of my order was out of stock sent me an original 1 when I had ordered two - by this point two months had gone by since my original order Contacted them about the buy 2 get 1 free they said it wasn't on my cartridge Sent them the advert to show them it was They said it was only on some........not mine
Very hard to deal with and very misleading. Rubbish customer service. They don't update you on what is going on with your order. They use lots of reassuring splashes on the website that made me feel they would try to resolve any issues and they could be trusted but I found out that wasn't true.