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18 Reviews

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I would not use this company if again if you put a gun to my sons head. They may be the cheapest, but bloody hell is that apparent. They say you get what you pay for but in this case, I'd sooner... more

User Reviews

for Privilege Insurance

Rating Summary based on 18 reviews

  • 5 Stars
    3
  • 4 Stars
    4
  • 3 Stars
    2
  • 2 Stars
    1
  • 1 Star
    8

Detailed rating

  • Efficiency
  • Price
  • Service
  • 2.3
  • 4.3
  • 2.9
  • 9 of 9 Ciao users found the following review helpful
    Picture of AndyConnolly

    AndyConnolly

    5 Stars Free Insurance 23/03/2001
    User recommends the product

    Advantages Advantages Price, service, friendliness, efficiency

    Disadvantages Disadvantages Awful hold music!!!

    I received 2 years worth of insurance with Privilege when I purchased my new Nissan in the Summer of 1999. And mightily impressed with them I have been. Obviously I have no premium to pay but when I asked them for a quote ready for when my free insurance ran out they were easily the best quote I received. My insurance package from Nissan allowed me to add up to £1,000 of extras to my car, and notifying them was a quick and painless experience. A quick phone call to their 0800 number, telling them what was being added, and handing over my debit card number for an administration fee of £40 and ... more
  • 6 of 6 Ciao users found the following review helpful
    Picture of nitnatnaboo

    nitnatnaboo

    User doesn't recommend the product

    Advantages Advantages Price

    Disadvantages Disadvantages Poor service generally; pedantic; lack of response to complaints; ridiculous hold times

    I had always driven Company Cars until last November when I was made redundant and purchased my own car and insurance for the first time. Privilege were the cheapest quote I found. I set up the policy on line and was advised that I could have a no claims discount if I provided proof from my previous employer's insurer that I had made no claims. I requested this via my employer but it was not forthcoming and I contacted Privilege in Jan 09 to advise them that I had not deliberately 'overlooked' this but was having difficulty due to the redundancy circumstances. They then cancelled my policy in ... more
  • 13 of 13 Ciao users found the following review helpful
    Picture of MistyBlueLady

    MistyBlueLady

    2 Stars Claim Problems 21/01/2001
    User doesn't recommend the product

    Advantages Advantages Welcomes high grouped cars and young drivers

    Disadvantages Disadvantages Claim procedure and customer service

    I owned a VW Scirocco GTX and Privilege Insurance came recommended by a Astra GTE COnvertible driver. He got £25 for the recommendation and I got a very good deal. I insured with the same company for 3 more years and then changed the car. Again they offered a competitive price and the changeover from one car to the other was seamless. But then I had to make a claim. I noticed that there was damage to the back door but it had been done while the car was parked up. At the same time I was taking the car in for a service and while I was at the garage I asked the body shop to give me a quote. The ... more
  • 35 of 35 Ciao users found the following review helpful
    Picture of bazza1603

    bazza1603

    1 Star Crap service 03/12/2000
    User doesn't recommend the product

    Advantages Advantages none..except its cheap...but you get what you pay for.

    Disadvantages Disadvantages Rubbish service. Wouldnot use them again

    Ive updated this opinion, but have left my original in place at the bottom. In feb this year I sold my Legend and bought a rather sporty Fiesta 1600 sport. Due to some little git, I only had the pleasure of driving it for 10 miles because they stole it after only 8 hours of ownership. I should be grateful that I recovered my money from my insurance, but my opinion of this company has fallen to rock bottom. The process of sorting my claim out was nothing short of a shamble and my opinion of the staff that I dealt with cannot be written down with Ciao deleting it. The car itself was written of ... more
  • 13 of 13 Ciao users found the following review helpful
    Picture of KirstyJ

    KirstyJ

    1 Star Claim 10/07/2003
    User doesn't recommend the product

    Advantages Advantages Price

    Disadvantages Disadvantages Service

    I am only 20, but have a good job with a high car allowance which my company expects me to use. I bought a BMW 3 series, which was a 2.8 petrol. As you can imagine all my insurance quotes were pretty high. When I tried Privilege I was amazed. There quote was £2000 or just over, it was still expensive, but i was getting quotes between £3500 and £4500. I agreed to the policy straight away, quite impressed with myself for finding such a 'bargain'. Everything was fine until my partner had an accident on Christams Eve. At first, I was amazed at how friendly and efficent they seemed. They got me a ... more