I recently took out car insurance through Tesco Direct, which is underwritten by Privilege Insurance. Not only were the tele sales-staff very polite and helpful, the procedure was reasonably quick over the telephone and you didn't have to wait for 20 minutes before connection. The product was fully comprehensive with all the usual benefits we have come to expect, e.g. recovery, hire car, etc. The cost compared very favourably with other quotes (RAC £982, Hastings Direct £732) but as we all should know by now, its very much horses for courses according to what type of business mix the company is aiming for. The documents arrived within three days, and when I complained that they were incorrectly dated I was offered compensation which duly arrived within 10 days. The acid test, however, will be upon renewal next year. How much does Tesco Direct wish to keep my business, and will this be demonstrated by a reduction in cost?
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Jul 26th, 2000
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