I used to have a car insurance policy with Direct Line (same company as Privilege) but when I had a high quote two years ago, I shopped around. Privilege gave me protected no claims, guaranteed hire car and legal protection for about £70 less than my original quote. I must admit, there were a few niggles - when I moved house they changed my address but not my postcode, when I changed my car they changed the make and model but not the colour. Nothing a quick phone call couldn't sort out. The real test came in Feb. this year, when another woman decided to drive straight into the back of me. This resulted in damage to my car, and myself and my daughter in agony with whiplash injuries. Luckily we were both on half term holiday, and had time to sort the claim out and rest for a week. One call to privilege and I had calls from the garage to arrange to look at my car, and another from the hire car company to arrange my hire car. When I mentioned having to go to hospital, I was then contacted by a solicitor to claim for our damages. The hire car I was given was actually better than my year old Fiesta, apparently Privilege are one of the only companies who don't just pay for a basic hire car. I didn't really want to have mine back. My car was picked up and delivered back to my work, and so was the hire car. The whole process involved very little inconvenience to me. Some people have been quite scathing of Privilege on here, I was thinking of looking for a cheaper quote this year, but think I will stay put now. I have had no real problems so far..........
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Apr 27th, 2008
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