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I have a new iPhone thanks to the folks over at Protect your bubble. I think they are based in Ireland as the person I spoke to was Irish. I had my phone swiped while I was shopping in Covent Garden. I was talking on it at the time. Called police and they were pretty clear I was unlikely to see it again! So I started a claim through the insurance I bought with protect your bubble. Called them up and they were very nice and understood the situation. They made me go through quite a few checks but they explained this is to prevent fraud from bad people. The whole thing went really quickly and in no time at all my claim was authorised after I sent in the info they asked for. They sent me out a new phone. It was the same one I had before the iPhone 4s. Am pleased to have it back - had my info backed up - so I am back up and running now. Good service. For £6 a month - well worth it.