I was a "third party" claimant against a Provident policyholder. My car was collected by one of Provident's approved repairers on 7th October 2002. (In fairness, it must be said that a courtesy car was provided for my use). It was precisely 6 weeks and 1 day before my car was returned.
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Advantages: Provident's approved repairers provide courtesy cars. Disadvantages: Very difficult to speak to senior person in their admin dep'ts in case of problems with claim.
..."third party" claimant against a Provident policyholder. My car was collected by one of Provident's approved repairers on 7th October 2002. (In fairness, it must be said that a courtesy car was provided for my use). It was precisely 6 weeks and 1 day before my car was returned.
During the 6 week period, I called the repairer on a number of occasions, to try to ensure a speedy conclusion. My first call was after a week and ... ...was not possible. Also, calling Provident nearly always involved a long wait either for the 'phone to be answered or in a queue once it had been answered.
A few days after taking delivery of the car from the repairer, I discovered that one of the rear electric windows was not operating correctly. Immediately, I wrote a letter to Provident and faxed it to them (posting the original as well). After a week had gone by, with no acknowledgement, ... more
I was a "third party" claimant against a Provident policyholder. My car was collected by one of Provident's approved repairers on 7th October 2002. (In fairness, it must be said that a courtesy car was provided for my use). It was precisely 6 weeks and 1 day before my car was returned.
During the 6 week period, I called the repairer on a number of occasions, to try to ensure a speedy conclusion. My first call was after a week and I was dismayed to learn that work had not started because another car was on the chassis jig; my dismay increased after a further week, when I was told the jig was STILL not free. After yet another week, I was told that, though the car was now on the jig, work had not started because the damage was greater than had been thought at first, and authorisation for extra work was needed from Provident.
During the fifth week, I was told that the body repair work had been completed; I gained the distinct impression that painting had started. However, at the start of the sixth weeek,I was told that the priming had JUST started and that there was a chance of completion of the job by the end of the week. On the Thursdayof that week, I received a call to say that the car might be readyfor delivery back to me on either the Friday or Saturday.
Having heard nothing by the following Monday,I called the garage; I was told that the painting and cleaning was complete and that I would have had the car back that day - except that, on that morning, they had noticed that the two rubber sealing strips on the roof were slightly buckled; and, while they had obtained a replacement for one side, the other was not available from their supplier. The following day, I was informed that the car was, finally, ready for delivery.
On several occasions during the 6 week wait, I called Provident. While their employees were always sympathetic, at no time did they suggest any way to speed up the process (or, indeed, offer to investigate to find out whether there was any alternative). Whenever I asked to speak to a manager or supervisor, I was always told that that was not possible. Also, calling Provident nearly always involved a long wait either for the 'phone to be answered or in a queue once it had been answered.
A few days after taking delivery of the car from the repairer, I discovered that one of the rear electric windows was not operating correctly. Immediately, I wrote a letter to Provident and faxed it to them (posting the original as well). After a week had gone by, with no acknowledgement, I 'phoned them; to be told that the delay was caused by the implementation of a new computer system (!) However, I did then get a response from one of their people within an hour, promising that their engineer would be in touch to organise an inspection of my car. That contact is currently awaited.
On the plus side, it does seem that the body repairs have been carried out to a reasonable standard (time, of course, will tell). Also, I must give credit to Provident for the way my claim was handled in the first instance. I was able to call their 24-hour service the same evening as the accident; and, when I called again the following morning, the operator who took all the relevant details was very efficient and helpful. Furthermore, since I needed a car for a long journey that day, he arranged a hire car very speedily. My initial impressions, therefore, were very favourable. It was only after my car went away for repair that the rot set in!
Advantages: cheaper basic policy Disadvantages: expensive for an extra driver, not truthful about the cost of adding Business Use
I am very disappointed with this company's extra charges. I changed to them in November 2007, having the policy through the AA. When I enquired for a quote I told them that I wanted the words "Business Use" added as I do some voluntary work for the NHS & they pay me mileage. I was told that there was no extra charge for this, however, when the documents arrived they stated that I did voluntary work but did not include the words "Business Use". When ... ...me an extra £47-52. I also wanted to add my 28 year old daughter (who has held a full licence for almost 10 years without an accident) for 1 week when she was at home from University, for this they wanted £40-00. I wish I had stayed with Saga, although more expensive for the basic policy have previously charged me around £10-00 per week for my daughter. ...
robdor 14.01.2008
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Ciao members have rated this review on average: helpful Review of Provident Insurance PLC
Advantages: They seemed like a good deal. Disadvantages: When I tried to change the car in cover, they pumped up the insurance group, and the price
To start, I will set the scene,
I was 18,
This was my first ever insurance,
I shopped long and hard, and these where marginally cheaper....
£1,200 on a group 3 car! - 1.2 Fait Punto
It all went through, they where very happy to take my money, no finance, I had the cash, so I paid in one.
My car, as most first cars, was cheap, nasty, Failed the MOT, so I need to change it, I got a 1.3 ford fiesta, and that's where all the trouble started, I'd ... ...group 4 insurance, so I thought, or at least was to every other company, including parkers guide. They said it was Group 5.
They charged me £89 to change the car on the insurance!! That's just silly, but having no other choice (which they full knew) I changed it over and paid the money.
Time progressed, and as 11 months filled in, I bought a Peugeot 1.9 turbo diesel, which is group 5 insurance, (if your buying a first car diesels are the best for ...
Ryanscool 10.10.2006
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Ciao members have rated this review on average: helpful Review of Provident Insurance PLC
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Quick review of Provident Insurance PLC
In regards to Doreen Stokes review - if there is a problem with your cover - it is down to your broker as all info about you is sent other the internet from your broker to the computers at provident automaticaly so take it up with the AA - and what did you expect - that provident would insure your duaghter as an extra for free - i think not - what world are you living in - nothing in this world is free ...
endy05 04.03.2008
Ciao members have rated this review on average: helpful Review of Provident Insurance PLC
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