Advantages: Initial thoughts were pleasant helpful staff. Eager and enthusiastic. Disadvantages: Turned out to be the pushiest sales technique I have ever encountered.
Now it is not very often that something makes me mad enough to make a formal complaint but today I was absolutely fuming with the service I received by my local Phones4U store - Greenock, Scotland.
Phones4U in Greenock is situated on a corner of a busy high street and is in quite a prominent position. The layout of the shop is small but well stocked, it had all the latest phones and the staff seemed very knowledgeable about the stock too. They sell phones from all the major networks and are the only store in town that offer this. There are of course all the usual mobile providers around it, but I was looking for impartial advice from someone who sold all the networks?
Here is my story??
I nipped out on my lunch break combining it with an errand for the boss (meaning I could have an extra 10min skive) I popped into my local ...
missy0303 25.04.2008
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Ciao members have rated this review on average: very helpful Review of Phones4U
Advantages: Good choice of phones Disadvantages: Lack of customer service, Wrong information, Lack of staff training
I am on the search for a decent mobile phone package. I like hunting down bargains and last week I happen to stumble into my local branch of Phones4U. There were balloons hanging outside which gave me the impression that something very special was going on. Was it the Manager’s Birthday? Were they celebrating some kind of Independence Day? No…it happened to be a special promotion they were doing on mobile phones – most phones were half price when you bought one on a contract. I was instantly drawn in, due to having just cancelled my contract. I wanted one of their Ericsson T68 mobiles…was £179.99 (I would never pay that!), now £89.99 (please bear in mind that I have just sold my old phone for £45, so the cost, in reality, was decreased even further!).
Ok, I bounce up to the till almost thrusting my ...
moose 09.12.2001 (10.12.2001)
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Ciao members have rated this review on average: very helpful Review of Phones4U
Advantages: A very pleasant shopping experience... Disadvantages: Non that I have encountered...
a room to show phones to people with one chair behind for the salesman and two chairs in front for customers to sit on. Behind these desks was a glass display stand with a range of extras and add-ons such as travel chargers, cases and various logoed items that you could purchase to go with your chosen mobile phone.
I noticed that everyone who entered the shop was greeted by the nice young man at the desk but not pounced on. They were allowed to look around but he did keep a close eye on them and, if anyone looked to be in difficulties, he approached them and offered advice, all the time keeping his eye out for new customers walking in.
All in all, my visit to the Phones4U shop was very pleasant indeed. I cannot say that every shop will be exactly the same but I have had, on occasion, to go into the Leigh branch and I was treated ...
Mayclair 05.08.2006
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Ciao members have rated this review on average: very helpful Review of Phones4U
