I had "Quick Step" 700 installed in my mothers home. She wanted "Pergo" but the installer recommended the Quick Step. He told her it was better flooring. When he finished it was absolutly beautiful. It looked much more natural than the Pergo" my brother put in his place. She realy like the ease of care and she keeps her home spotless. After about 10-11 months it started to chip under her chair at the kitchen table. Then it stated to ripple at the seams. So we called the installer and he looked at it. He said he had not had this type of problem before so he had his supplier look at it. It was tough to get him out there but he finaly came. First he said that she must have gotten the floor wet. Next he said that the house was improperly built and that the floor flexed to much. then he said that it was improperly installed. Then he said that her cat had caused it. Ok , She used the recommended cleaner, she NEVER wet mopped the floor. as for floor flex, no it's no more than any other floor, Oh yeah this is floating flooring it's suposed the give with the houe- DUH As for the installer it was his regular installer who I personaly know and seen his work before- Nice. And the cat thing is just stupid, no the cat does not urinate on her floors or there would be no cat. She takes great pride in her home.
The floor was installed in her kitchen, hall way and passage to the formal living room. I showed the rep. that the floor was doing the same thing there and that area is unused ecept during Christmas, and Thanks giving -almost no traffic and it was rippling up to. They refuse to help her in any way !!! We are only talking about $600-700 worth of material (installers cost) I wish I would have just let her put the "Pergo" in she wanted. She's 70 yrs old and is just heart broken over her floor. she's embarest to let anyone see it.As soon as I get back to work I'm going to have to buy her a new floor. What a shame a company that big can be so uncaring for the people who buy thier products and keep them in business. Bart Able
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Sep 8th, 2009
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