Advantages Great Service
Disadvantages None for me
When I purchased my first car upon turning 17 I received 3 years free RAC cover with the deal. Fantastic. Fast forward 5 years and I have only ever used their service once, something I would consider to be a good thing.However, my one single experience was a very positive one and I am now with them as a loyal member in my new car also. I thought I would share my experience to show the level of service that I received.
I’d been having a few problems with unusually high fuel consumption and on a return trip from my local shopping centre one Saturday, with a quarter of a tank of fuel when I left home, I pulled up to some traffic lights to join a roundabout and there it happened. Rex shuddered to a halt and refused to re-start to my horror as the lights turned green and those ever so patient English drivers started beeping me.The roundabout I had broken down on is a large 3 lane roundabout with duel carriage way junctions leading to the M25, M1 and A41. Joy! A busy road at 7 in the evening when it getting dark, Rex was so far gone I couldn’t even get him to the side of the road, and with the traffic and darkness, I wasn’t prepared to let my other half start pushing.
At this point I remembered I had cover with RAC and reached for my glove box and the car manual with all the details on my cover stated inside.First Contact
I called the free phone number that was clearly printed on the membership card I had been given and explained to a very friendly lady, that I was under the impression I had cover needed assistance. She took my license plate number and informed me that I did indeed have 3 years cover from when I brought my car...which was 3 years and a few months ago. My heart sank, but to my complete delight she continued to explain that RAC have an “honour” system where they will honour any previous membership within 3 months of expiration. I was gobsmacked, what a lovely gesture, especially to someone who didn’t actually pay for the cover themselves.The lady on the phone took my name, mobile number and a brief description of the problem. She informed me that the longest I would be waiting was 45 minutes and she would call me with any more developments or if anything changed.
The Call Out / Repair
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