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Have used rated people to get a roofer. Ended up causing more damage to my roof. I should have guessed when he took a hour to do work he quoted several hundred pounds for. It was beyond his abilities. They are not a kite mark for quality as they claim. They are just a money making operation. The trades they use are not vetted, they offer no guarantees or appropriate comebacks for poor service. There is no information on insurance. My advise is use a proper kite-mark scheme such as the governments trademark.
There have been reports off negative comments not being added to reviews by rated people: see goggle search and a guardian article: see