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A Very Poor Customer Service
Review of DFS Furniture Store (Shop) by tomed84

Advantages: Convenient
Disadvantages: Poor communications, disappointing customer service

Despite treating my DFS sofa with care, after 4 months the material on the sofa had started to wear. I contacted DFS customer services and explained the issue and I was told that a Service Manager would come and take a look. A Service Manager did visit bu ... Read review

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I would contact your local Trading Standards, as the goods are clearly not fit for purpose by Alyson29
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05.04.2013 08:19
Awful workmanship
Review of Dunelm Mill by shaxta

Advantages: none
Disadvantages: more or less a waste of money

I bought a pair of Red Naples curtains and had them shortened by 6 inches. The workmanship is awful. The edges aren't straight; being wavy near the bottom, so they don't hang well. When I was able, I could have made a hundred percent better job of this my ... Read review

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01.04.2013 14:31
Stylish sofas to suit everyone
Review of DFS Furniture Store (Shop) by bluebell180

Advantages: Affordable payment plans
Disadvantages: Wear and tear on my foot stool!

...look anywhere else other than DFS as it was the first shop I went in, and I found a sofa and chair that I fell in love with and didn't ... Read review

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The ads for this company always make me giggle, when one sale ends another's beginning but they always recommend to hurry while stocks last! :~) Smashing review xXx by Deesrev
When our sofa's fabric became loose, we had it stapled twice. They were good about it, no complaints there. by bluecrystal511
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04.02.2013 21:54
Took money on day of order .... 3 weeks later; still no tiles
Review of Topps Tiles by tetratum

Advantages: Good selection of tiles on the website
Disadvantages: Tiles may need to to specially ordered in, which means a long wait whilst they still have YOUR £££

Don't get me wrong, I don't mind waiting for goods that have to specially ordered in. But honestly, goods should be paid for on the point of delivery NOT the point of order. I ordered bathroom tiles on-line, which was directed to the Luton branch. M ... Read review

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more detail needed by CPTDANIELS
You need to add more details to this review by mozzie76
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 somewhat helpful

30.12.2012 17:21
(07.01.2013 17:46)
4-5 weeks service? 12 weeks and waiting!
Review of Econermine by Blacksmith8488

Advantages: Nice people when they ring you for details of your order
Disadvantages: I have no idea whether and when I will receive my order, at +12 weeks and counting!

...tried and tried to contact Econermine to find out what is happening to our order, and had no response whatsoever. I have emailed them twice using t ... Read review

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More details would be useful by mozzie76
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17.12.2012 16:37
(18.12.2012 22:46)
Laura Ashley "computer says no"
Review of Laura Ashley (Shop) by tallpauls

Advantages: None
Disadvantages: awful customer service

...later delivery date changed by Laura Ashley to 11th Jan due to worker cancelling in error! Sto ... Read review

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05.12.2012 13:45
Rug and cushions for me .... happy now.
Review of Dunelm Mill by mirandamac

Advantages: Good choice of home items, good service, reasonable prices
Disadvantages: Lack of space for walking round

The nearest Dunelm Mill store to us is on the Northern edge of York, at Clifton Moor where there's a wide variety of home / DIY / electrical and other assorted shops as well as a very large Tesco supermarket. Dunelm Mill has been there for quite a number ... Read review

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I love this shop but it's not nearby so I go mad everytime we visit. I went in to pick up a present I'd seen on their website a few weeks ago and came out with bags and bags of stuff! xx by pink_champagne
great review x by emmad5689
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03.12.2012 13:24
Natural leather / Biba range
Review of DFS Furniture Store (Shop) by viviennedfs

Advantages: Comfortable
Disadvantages: Big black grease marks all across the back

Just a warning to anyone buying a Natural Leather sofa if you want to lean your head on the back DONT !!! mine isnt 12months old and its black all across the back !! But nobody tells you this when you but it and theres absolutely nothing you can do ! And ... Read review

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 not rated

19.11.2012 16:16
No refund for tiles
Review of Topps Tiles by Diane54321

Advantages: Fairly good quality
Disadvantages: Quite expensive and no refund given on returning a box

...hadn't even been opened. Topps Tiles will not refund withou ... Read review

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13.09.2012 14:29
Topps by name and nature?
Review of Topps Tiles by steves001

Advantages: Specialist nationwide chain; wide choice of tiles and tiling supplies
Disadvantages: Not necessarily the most competitive(?)

...wall tiles from our local Topps Tiles store. We were particularly impressed with the range of tiles on offer, and they had a product that matched our needs and actually exceeded our expectations once fitted. Ov ... Read review

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E:) by dee7778
E x by Spottydog11
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24.06.2012 20:04
(27.06.2012 16:21)
Do not buy made to measure curtains
Review of Dunelm Mill by rosie625

Advantages: None
Disadvantages: Terrible customer service, long waiting time even though it was their mistake

...is a different company to Dunelm Mill it took about 5 days and 4 customer service representatives for someone to actually understand what the problem was. A number o ... Read review

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Sadly verging on the Off Topic here as there is almopst nothing about the company being reviewed. R. by RICHADA
As below, this is actually meant to be on the company as a whole - not just one small part of it, as you have done! by dynamicnurse
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12.06.2012 15:34
One Of My Favourite Shops
Review of Dunelm Mill by harveydog52

Advantages: The fabric
Disadvantages: Never have enough money to buy everything I see

I really like Dunelm Mill. We have two that are quite near to us although you need a car to get tot hem both and I dot drive so have to cadge a lift. One is in Maidstone and the other one is in Sittingbourne. My favourite one is the Madistone one as this ... Read review

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This is one of my all time favourite shops...I daren't go in on my own any more, it just gets too expensive! by nikkired
Its one of my favourite home stores as well. I find their linens to be good value and quality x by savvyshopper6476
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22.04.2012 10:23
Thanks to all staff re sales/delivery-purple breeze sofa.
Review of DFS Furniture Store (Shop) by chrissies

Advantages: Beautiful sofa-colour exactly as I expected.
Disadvantages: None

I would like to thank all staff involved in the sale and delivery of my new purple BREEZE 3-seater sofa, which is gorgeous! In particular, I'd like to thank Jamie Rodger, salesman at your Paisley branch, who was so helpful, courteous and polite througho ... Read review

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Sorry for the low rating, but this is very vague and tells the reader nothing about the company. Was there a range of styles from which to chose? What were the prices like? Did you have to pay delivery costs and how long did it take to be delivered? by Alyson29
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21.04.2012 21:38
**DO NOT SHOP AT DFS**
Review of DFS Furniture Store (Shop) by ReadMyReviews

Advantages: NONE!
Disadvantages: Read the review!

After ordering a sofa nearly 15 weeks ago, and having been promised this sofa on various dates, we STILL do not have our sofa. I'm told they have serious problems with a supplier, however, what do customers care about this? This is not our fault, and they ... Read review

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It's a shame you have had a bad experience, I have always found DFS to be a very good company. by trayrope
nh by CPTDANIELS
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18.04.2012 13:35
You can do it when you B&Q it!
Review of B & Q (Shop) by mikeborry

Advantages: Great range available.
Disadvantages: Certain items can be bought cheaper elsewhere.

~ B&Q ~I love going to B&Q, call me mad but I love having a good browse and more often that not will decide to redecorate a room in my house due to the visit.If my hubby says that he needs to pop to B& ... Read review

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17.04.2012 16:35
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