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Appalling even by telecoms provider standards
Review of TalkTalk by Radders99

Advantages: cheap
Disadvantages: Appallingly bad

...ever have to deal with Talktalk customer services again; unresponsive, formulaic, with no understanding of the problem, robotic, obstructive, unhelpful, time-wasting, scripted, inhuman and thorough ... Read review

Ciao members have rated this review on average not helpful
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Whilst empathising with your plight here,this is in no way a review of Talk talk. R. by RICHADA
This isn't a full review. by Secre

There are 182 other reviews on this product: View other reviews
not helpful

11.05.2015 14:13
Poor service
Review of Post Office HomePhone by oldanddisagreeable

Advantages: cheap
Disadvantages: poor customer service, incorrect bills,

Like many other reviewers I have found them to be disorganized. No department seems to be able to communicate with the next (maybe they use their own phone service to communicate with each other? ). Their systems seem to go into a meltdown if you want to ... Read review

Ciao members have rated this review on average somewhat helpful
Ciao members have made 2 comments about this review View comments
ok by thedevilinme
This needs a lot more doing to it. by ravingreviewer

There are 9 other reviews on this product: View other reviews
somewhat helpful

28.02.2015 17:09
Good product, appalling call centre service
Review of TalkTalk by MarkAJordan

Advantages: Good product
Disadvantages: Terrible call centre service

...of my internet connection with TalkTalk but, when I had cause to contact their call centre, I was anything but happy with the service they provided. I was obliged to call them because my issue, to do with movi ... Read review

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Ciao members have made 8 comments about this review View comments
Interesting & helpful review. It is so annoying when the customer service does not match the quality of the product - so I say to ALL Call Centre Managers - take note! by AlexDa
Helpful :) by Thehonesttruth

There are 182 other reviews on this product: View other reviews
helpful

02.02.2015 15:00
BT - good product, long contract
Review of BT by Sewhite

Advantages: Good service, professional engineers
Disadvantages: Can be pricey. Hidden line rental costs on adverts

...that we live in a BT area, and that there are 7 of us in the family and it's the only provider that gives us enough broadband to satisfy all of us! When I moved ... Read review

Ciao members have rated this review on average very helpful
Ciao members have made 5 comments about this review View comments
Well presented review. When you're present contract comes to an end, though, it would be well worth your shopping around. Just telling BT you're thinking of leaving might get them to improve their offer - it did for me! by torr
VH by xd-o-n-z-x

There are 228 other reviews on this product: View other reviews
very helpful

08.07.2014 11:49
(09.07.2014 22:56)
BT DELETED MY EMAIL ADDRESSES
Review of BT by SteveGuest

Advantages: None
Disadvantages: As above

BT HAVE DELETED ALL OF MY DISPOSABLE EMAIL ADDRESSES when they changed my email account from BTYahoo to the new BTmail system. There were approx 30 in total which were used by banks, building socs, shops, insurance and other companies to provide me with i ... Read review

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Ciao members have made 1 comment about this review View comments
good to get the rant off your mind sir! by thedevilinme

There are 228 other reviews on this product: View other reviews
helpful

08.07.2014 11:09
slow, money stealing, overcharging, incompetent
Review of TalkTalk by paula_dolphins

Advantages: cheap, but then followed by lots of repercussions
Disadvantages: made to wait for ages for an answer, constant excuses

So I have had talktalk as a provider for my phone and internet since I lived in Gosport in September 2010, I then moved to Ely, Cambridgeshire in November 2011, and despite phoning and emailing them they were unable to transfer my phone and broadband unti ... Read review

Ciao members have rated this review on average somewhat helpful
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While I understand you're upset - some of the words you've used could see your review deleted by Ciao, as you're not allowed to use words that could be considered libelous towards a company. by euphie
no surprise there by thedevilinme

There are 182 other reviews on this product: View other reviews
somewhat helpful

19.04.2014 22:36
(20.04.2014 16:48)
TalkTalk - more like talk no more!
Review of TalkTalk by worldofrhodes

Advantages: Honestly, I cannot think of any!
Disadvantages: Too many to list!

...have recently switched to BT. TalkTalk was probably the worst provider I chose in my entire life. The customer services have no idea how to speak English and understand what a customer wants. They will repeatedly call and hassle you and try to get money ... Read review

Ciao members have rated this review on average somewhat helpful
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somewhat helpful

09.03.2014 23:08
Total rip off!
Review of TalkTalk by leanne9955

Advantages: none
Disadvantages: rude staff, poor customer service, prices increase constantly

I signed up with talk talk 14 months ago when I got my first flat. I had seen them advertising their broadband on the TV for £3.50 a month which I thought was a bargain. I signed up online which took around 5 attempts as it kept freezing when I got to the ... Read review

Ciao members have rated this review on average very helpful
Ciao members have made 4 comments about this review View comments
I'm yet to meet anyone in real life who had anything good to say about this lot. by anonymili
I was with them... terrible. by Borg

There are 182 other reviews on this product: View other reviews
very helpful

19.02.2014 17:17
BT Customer Service
Review of BT by tass48

Advantages: None
Disadvantages: Appaling Customer Service

The worst customer service I have ever received. A simple change of address which was supposed to be a few clicks meant hours on the phone to rectify their errors. As they could not solve their problems I cancelled the account and was charged for the pr ... Read review

Ciao members have rated this review on average somewhat helpful
Ciao members have made 3 comments about this review View comments
Customer service is dire especially in communication orientated corporations - where communication is required. by 1st2thebar
BT is certainly the worst customer service I have ever experienced. I've been trying to change an account from my name to my Dad's name for almost 4 years without success. Another time they cut my line off my cutting the wrong button and then couldn't reconnect it for a month. I've never come across a worse company for customer service. That said, what you write here isn't really a broad review, just a few lines, so isn't really all that useful to someone looking for a landline provider. All the best, Mike. by MikeOCarroll

There are 228 other reviews on this product: View other reviews
somewhat helpful

23.11.2013 21:11
Terrible company
Review of Post Office HomePhone by usbmonitor

Advantages: no advantages
Disadvantages: terrible customer service,they are rude and ignorant

...found the advisors at the Post office home phone very rude and ignorant from start to finish, also I found them very uncoperative and unhelpful and if they say a manager is going to ring you back, don't expect anything because they do NOT ring back, I a ... Read review

not rated

01.11.2013 20:32
WORST CUSTOMER SERVICE EVER
Review of TalkTalk by Andeey12

Advantages: Absoloutly Nothing
Disadvantages: Refitted none working front panel, abusive customer service, no supply of account detail or phone

I got accepted via Carephone Warehouse for phone and broadband, installation had to wait 2 weeks, plenty of time youd expect to recieve your phone number and account number, well no, your wrong there, my line has been installed and i still dont have my de ... Read review

Ciao members have rated this review on average somewhat helpful
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somewhat helpful

26.09.2013 11:34
AT&T is it really what they say it is?
Review of AT&T by kriacog

Advantages: huge phone selections
Disadvantages: prices and terrible service

AT&T was ok at first, but eventually just started giving outrageous prices. I's like for the same stuff the prices just went up. we never changed anything. But we simply just let that offense go. we thought hey they are joining with alltell so maybe it's ... Read review

Ciao members have rated this review on average somewhat helpful
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somewhat helpful

18.03.2013 20:15
(18.03.2013 21:03)
TALKTALK AVOIDAVOID
Review of TalkTalk by mrspatrick84x

Advantages: its cheap
Disadvantages: its a load of rubbish

After seeing a recent talktalk advert and being quite pleasantly surprised at their low prices, I did what most people in our financial climate did and went for the nice and cheap mega fast broadband. Only to discover that the saying "you get what you pay ... Read review

Ciao members have rated this review on average somewhat helpful
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somewhat helpful

18.02.2013 00:24
TalkTalk...ShitShit
Review of TalkTalk by gnic

Advantages: None
Disadvantages: absolutely terrible customer service. Bad connection.

My experience with talk talk started somewhat bad, but, despite often poor connection and recurring problems I managed after considerable time spent with incompetent technical support to sort out the recurring problems. So, this is not my main issue with ... Read review

Ciao members have rated this review on average somewhat helpful
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Doesn't surprise me - Dire business: heavy handed tactics. by 1st2thebar
that sounds like Talk talk.But hey, dirt cheap broadband what do you want? by thedevilinme

There are 182 other reviews on this product: View other reviews
somewhat helpful

29.01.2013 09:16
TERRIBLE SERVICE AND ABUSE POST OFFICE BROADBAND AND PHONE
Review of Post Office HomePhone by angryman32

Advantages: none
Disadvantages: payiny for other peoples calls

...the teck team at the post office who were not helpful also when asking about r b ... Read review

Ciao members have rated this review on average not helpful
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Sorry but this is very short and very hard to follow. You're supposed to write reviews on Ciao, not text messages :o( by Bollinger28

There are 9 other reviews on this product: View other reviews
not helpful

09.12.2012 20:44
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