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Member since:30.12.2008

Reviews:1

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Redhill Appalling Delivery Service

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31.12.2008 (30.12.2008)

Advantages:
None

Disadvantages:
Very poor delivery service

Recommendable No:

7 Ciao members have rated this review on average: helpful See ratings
helpful by (78%):
  1. kevin121
  2. fred_redwood
  3. redeyes22
and 4 other members
somewhat helpful by (11%):
  1. TheHairyGodmother
not helpful by (11%):
  1. magicman01

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  • The delivery service fell well short of my expectations. The delivery man had the freezer at my front door on his trolley and offered to wheel it into my garage; he was not at all keen to lift it into the kitchen. Unfortunately I have a rather novel use for my garage; I keep my car in it. The freezer, though tall, 1.8m is a standard 60x60cm. With a fair degree of reluctance he did eventual agree to help me lift it into the kitchen - through the front door and along a straight 20-foot hallway into the kitchen. Being in my mid- 60s, if this had been anything heavier, e.g. a washing machine; I would have been left with it outside on the doorstep!
  • I noticed the delivery van wasn't tall enough to accommodate the freezer in an upright position - the driver confirmed it had been transported horizontally. As an afterthought he said "leave it standing for a few hours". Not happy with this I phoned Liebherr technical support - they were appalled to learn that it had been transported in a horizontal position and said it could lead to permanent damage to the workings of the refrigeration unit. They advised leaving it upright for at least 24 hours before switching on; a few hours would not be sufficient.

The following day I phoned Redhill and was told the delivery charge of £1 covers doorstep delivery only; - warning READ the SMALL PRINT. When I mentioned the horizontal delivery I got a most off-hand reply, he said they only had a couple of vans that could transport tall freezers vertically so "hard luck". With this attitude to supplying equipment I would NEVER recommend them.
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Comments about this review »

magicman01 02.07.2010 16:16

Having recently made a purchase from this company, i found the delivery details plastered all over the website clearly stating a one man doorstep delivery. If this reviewer had checked the delivery terms he would not have been dissapointed.

Expired-Account 31.12.2008 13:13

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Product Information »

Product details

Type Home & Garden
Domain Extension .co.uk

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This review of Redhillappliances.co.uk has been rated:

"somewhat helpful" by (11%):

  1. TheHairyGodmother

"not helpful" by (11%):

  1. magicman01

The overall rating of a review is different from a simple average of all individual ratings.



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