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Reviews - Reeds Rains

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Excellent

Excellent professional service, and good sales tec...

Not the cheapest in the market

Like the rest of you, I have a healthy mistrust of estate agents. So, just imagine my pleasant and gentle glow as I review my recent positive experiences of selling my house through Reeds Rains. I've been a mystery shopper for about 15 years; giving organisations feedback on the customer...

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Staff courtesy
Staff efficiency
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Not for me

None

Many

Reeds Rains Lettings. My wife and I have been renting a house Ferryhill now for five months and all we can say is when the 6 months contract is over we cannot wait to leave the property and we never want to hear the name Reeds Rains ever again. I have never known anything like it in my life. They...

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Staff courtesy
Staff efficiency
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Not for me

I'm no longer got any connection with them!

Too many to list, mainly unhelpful and often rude ...

I really don't think I can go into every detail of my experience with Reeds Rains, there are just too many faults to even remember. I used Reeds Rains to rent a property in Stone, Staffordshire and it was a shambles from the start. The main issue from the word go was that half the staff in the...

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Staff courtesy
Staff efficiency
Value for money - of service
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Super

“Beware the Grim Reaper”

published 13/02/2001

Good professional outfit, with national coverage

They're estate agents, goddammit

Ah yes!! Estate agents, lowest of the low, the bottom of the barrel, only higher than insurance salesmen in the food chain. You know the sort of thing - the spotty herber at the desk who doesn't look old enough to wipe his bottom and who's trying to tell you what you should be spending your life...

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Staff efficiency
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Satisfactory

“doing their job”

published 12/05/2004

well i eventually have a house

does the word eventually give you an idea?

Finally my partner and i are living in our first house. But not much thanks to the estate agents, it has to be said. As it is only my first experience of estate agents it may just be that they are all this bad but i hope not, as i may want to move again. Other reviews have commented on the age of...

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Staff courtesy
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Super

“Reeds Rains”

published 21/09/2000

Helpful

I have now bought 2 houses and sold 1 house using the Reeds Rains Estate Agent. I have always found them to be very helpful and always willing to spend time explaining the buying/selling procedures. They also help you to organise your mortgage, although I have found that this advise is not always...

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Not for me

NONE WHAT SO EVER

EVERYTHING

me and my partner rented a property from reeds rains, our tenancy was for 6 months (we only did a short tenancy as we had problems with our last landlord) we thought if we go with a major letting company we wouldn't have any problems but oh were we mistaken. we got forced into signing our...

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Not for me

“Mrs”

published 29/01/2009

I cannot think of one

The list is too long

As a landlord I feel it my moral responsibility to warn people to steer clear. I contracted Reeds Rains to undertake full management of my property. The first tenancy seemed to go quite well, I virtually did not hear from them, but had to push for an inspection. Upon leaving I finally managed to...

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Not for me

None

Every single thing they do!

I've never come across a company so incompetent in my life!! After vacating my rented property it took me over a month just to get them to reply to my emails (No exaggeration here, 27 days after my end of tenancy was the first reply I received - And I was chasing it!). This followed with shortly...

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Nationwide

Poor customer service. Useless at repairing faults

I have been renting from reeds rains for a year now and luckily I leave the property in a week and will be much happier paying a mortgage than relying on reeds rains. We have had various problems with the property the main one being in October the loft fell in. This was caused by the doorway to...

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None

Incompetent

My house eventually sold more than one year after it was placed on the market, and for £19 000 less than the original asking price. When I instructed Reeds Rains to market the property for me, I said that I wanted to sell the property quickly. The asking price they suggested was £140-£150k, and...

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Staff efficiency
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Super

“reeds rains”

published 24/04/2004

good marketing, professional national company

none i can think of

I have now bought two houses with reeds rains and sold one. I found the staff to be friendly, helpful, courteous and (remember they're estate agents) honest. The experience I had yielded plenty of viewings, good marketing and was always handled with speed and efficiency. After using less...

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Staff efficiency
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Not for me

None

Everything

As a landlord, I think it is my duty after my experience with Reeds Rains to warn all landlords to keep at least one country mile away from this company! I can honestly say without fear of saying something that is wrong that this company is the most unprofessional and self righteous set I have...

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Staff efficiency
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Not for me

None

Too many to list

We vacated the property just under 3 months ago and asked for our deposit to be returned. Reeds Rains brought in a contract cleaning company to assess any work that needed to be carried out. Despite us cleaning the property from top to bottom, the cleaning company claimed the property was...

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Not for me

“Terrible Service”

published 20/10/2014

None

Dont deliver on their promises.

I've never come across a company so incompetent in my life!! After putting my trust in them to sell an empty property with no chain, I feel badly let down. Accepted a much lower offer on condition the buyers were able to complete quickly and were promised that as they were handling all the...

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Staff courtesy
Staff efficiency
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Comprehensiveness of service
Speed of sale

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