Advantages None (Eventually getting more familiar with the law in the UK).
Disadvantages Stress, waste ot time, depression, hairloss
We've just finished our move from the UK, back to the continent, and we've experienced one of the worst situations ever. Moving is always stressful, but this bunch of incompetent people will make your life miserable.
We decided to use this broker in January 2011, given the rates proposed and having contacted a few other moving companies/brokers. Our first big mistake was to not check the customer reviews on the web before making the decision. There are so many similar stories…
10 days before the delivery date, once again, I wanted to re-confirm the delivery date with them. As usual, no answer to any of the emails… I however succeeded in talking to Stuart Hall over the phone. Looking at “the notes” from his colleague Matthew Liscott, he then mentioned that the delivery date would be a few days later than the original one, and that the final delivery couldn’t be done without the payment of the outstanding balance… Which was never communicated or explained to us before!!! A real Joke?!!!
As my trust in those guys was going rapidly down, I’ve therefore attempted to find-out and contact directly the moving company to get some reliable information. Fortunately for us, the moving company that did the packing of our stuff was also the same one that would do the delivery abroad. I’ve explained to them the situation, and they were helpful and responsive! (Thanks to them!!!). They confirmed that our stuff was still in storage, and there was no delivery planned!!! They proposed to contact the removal group to get further information. The day after, probably following the attempts from the moving company to contact TRG, Stuart Hall sent us an email (A miracle!!!) mentioning that the moving company advised that they did not load the goods for the following week (As initially planned), as the payment issue was still unresolved (???
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