Advantages get paid shopping, help improve customer service, experience places you might not have visited otherwise
Disadvantages you won't get rich, tight deadlines, no margin for error repetetive
The above is an actual piece of conversation I had with the guy at a large national car, bike, etc. superstore when I took a keen interest in what he was doing - mainly because I was in a hurry and had to get to an appointment 5 miles away and needed him to finish. My car proved a bit of a challenge but we got there in the end.But it shows that all sorts of companies use mystery shoppers to test their staff and they are aware of it, aware of being tested and anyone walking through their doors could be 'the one'.I'm not keen on shopping. A lot has to do with customer service. I expect a lot from a shop, bank or other services. I'm often told I'm too critical but why should I suffer at the hands of bad customer service when things could be so much better. If I pay dear for a service or product I expect good customer service. I want people to listen to what I say and recommend based on what I told them I needed not what they think I should buy so they get the biggest bonus.
This is where Mystery Shopping comes in. It helps companies to see where there's a problem, lack in training and customer service and where improvements can be made.I see mystery shopping as a hobby and only do it when I feel like it. There are months when I don't accept any assignments, other times I do three or four a week.
Mystery Shopping is when a company employs everyday people, people off the street to check how well or badly their staff are doing and report back so that changes can be made, training can be adjusted and staff that excel can be rewarded.
What is Mystery Shopping?
By using people from all walks of life means they will get a broad picture of what people see, hear and think about products and services.Mystery shopping is used in all sorts of companies, banks, supermarkets, various high street stores, fast food outlets, opticians, pubs, restaurants, hotels, museums and much more.
I am signed up with a couple of mystery shopping companies but my favourite is Retail Eyes. They may not be best paying company but, depending on where you live, it almost guarantees you a variety of assignments on a daily or weekly basis.
Retail Eyes UK are the British arm of an American company by the same name. They are based in Milton Keynes. The company has outgrown its current offices and is moving into new offices in early May. They can be contacted by email, via their website and phone. The phone number is a landline number, not an expensive number of any kind.There's a central number for the company and each agent handling assignments will supply you with both an email address to contact them directly and a direct phone number. If you have any queries you can call them and they will sort out the questions you may have.
First of all, you have to be at least 18 years old.
How to become a Retail Eyes Mystery Shopper?
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|Career prospects||It improved my career prospects|
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