24-7electrical.co.uk

**Background** This review was written as a result of expereince when we moved from a semi-furnished flat to an unfurnished house. We had basic furnishings (mattresses to sleep on, table to stick the monitor and keyboard on, a chair or two etc.) but we were in rather desperate need of large appliances. Luckily the outgoing tenant sold us her excellent cooker but we still needed a fridge and a washing machine. Local store search showed decidedly uncompetitive ...
...- works best: went online. I used several shopping engines and I also had a look at Rpoints and other reward sites (a little cashback never does any harm) to find a suitable company. Suitable in my case was defined as offering reasonable range of branded appliances at my (=basic) end of the range, at good prices and as fast delivery as possible. We also needed a company which was willing to deliver to an address different from the billing one of ...

magdadh 31.03.2009 (29.03.2009) · Read full review
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Review of 24-7electrical.co.uk

I bought a dyson from 247electrical and I have to say I am more then overjoyed with the service and the product. My old hoover completely packed it in about a month ago and I have 3 black cats and a light carpet, really not a good mix. I looked around on the internet and at the high to find something to replace the crap hoover that I have sworn at and been cursed with for about 8 months. I ordered the Dyson on Tuesday with one of their finance options ...
...to the courier city link by Thursday. It arrived today at 12:43pm Friday. I know some people have had bad experiences and when I did order my hoover I ended up finding all the bad reviews which left me feeling a bit paranoid. I REALLY needed it ASAP. However I am more then glad with the service that I have received and the prompt up to date delivery time. I was able to track the progress of my delivery without any problems and was contacted via ...

Impish696 01.06.2007 · Read full review
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Review of 24-7electrical.co.uk

I recently ordered a Vax V-028 Rapide Powerjet Pro from this online reseller. However, when the item was delivered it was actually the V-028M model ...a lower specc'd model in the range. This despite there being an accompanying photograph and specification page on their website regarding the Rapide Powerjet Pro. I was told - when I finally managed to report this incorrect order - that they don't even stock the model advertised on their site. It took ...
...their couriers to return the VAX ...and I'm still waiting for my Credit Card to be refunded 8 days after the unit was delivered back to them!. Now none of the aformentioned is particularly impressive, BUT when I wrote to the company's MD, ostensibly to chase up my credit card refund, this is the appalling reply I got: Dear Mr F... Thank you for your email and may I firstly apologise for any inconvenience this has caused. Your refund has actually ...

Senna11 01.03.2007 · Read full review
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Review of 24-7electrical.co.uk

I had never actually heard of 24-7 electrical until I was doing an internet search for a Humax digibox and got to the Price Runner web site as part of that quest. Looking at the details on Pricerunner is discovered that they were the cheapest supplier of the gadget I wanted and, as they had a little tick next to their name which said 'Customer certified', I somewhat naively assumed they would be a good place to buy. Along I went to their website ...
...that their website is very clear and straightforward to use so it didn't take me long to place my order and then settle back to await my delivery. Delivery I found to be very prompt and efficient so I was really impressed. I had the goods delivered to my office address and I popped home in my lunch hour to set up the Humax box figuring it wouldn't take long as I had already had one of the previous models and I knew they were quite simple to use. ...

laramax 22.12.2006 · Read full review
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Review of 24-7electrical.co.uk

The reviews of 24-7 Electrical fall into two categories: the fortunate who have had no problems and those (like me) who discover that its delivery promises are not to be believed. If you do some research on google about 24-7 Electrical, you can be lulled into a false sense of security. Believe PriceRunner or similar, and there are no problems. My experience, and that of others (see for example http://www.ciao.co.uk/24_7electrical_co_uk__Review_5436218 ...
...to order from 24-7 Electrical, go for it, but do so with your eyes open: all that glitters does not get your product delivered on time, but if you're prepared to wait and sit on hold to customer services, then it's a good deal. I however will never order from 24-7 again. ...

unhappywith247electrical 20.12.2006 · Read full review
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Review of 24-7electrical.co.uk

Great products at great prices, but they will take your money instantly and promise you 48 hour delivery, and you will then be left wondering if you will ever get the goods. They don't answer the phones, and don't respond to e-mails. The order tracking never changes from "processing". Despite cancelling my order, I am still getting automated e-mails telling me that the goods will be in stock in a few weeks time. Total lack of customer service, and ...

egbert6 10.11.2006 · Read full review
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Review of 24-7electrical.co.uk

I have used 247 Electrical recently for couple of items. A TV stand that I ordered arrived when it should have with no problems at all. I also ordered an LCD TV which had a bit of a delay on the scheduled delivery date. However, 247 did keep me informed about the delay and answered any e mailed queries promptly. Another date was set for delivery, this time the 2nd of October, which would have been a month since I placed the order. I e mailed Dominic, ...
...an auto response from him to say that he would be back in the office the following Monday. However, he personally sent me a reply to my concerns one day earlier than expected. The reply was quite long and answered all the queries that I had. Finally my television arrived one week earlier than expected! Overall I was very pleased with the service and bought the TV for some £300 less than I could elsewhere. I feel that an improvement to 247's service ...

Timindorset 27.09.2006 · Read full review
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Review of 24-7electrical.co.uk

I do a lot of online ordering for my Handyman business. This is the worst company I have dealt with to date and it is all based around poor communication. I don't think it is good practice either to take a customers money before despatching the order. In summary, delivery of my order has been delayed twice yet I received no communication from 24-7 Electrical to tell me so. At least not until I have prompted them for an update (twice) by emailing ...
...through - indicative of the number of ill-informed customers chasing their orders?). After waiting over 6 weeks and with no realistic delivery date in sight I have now cancelled my order (although it still shows as "Processing" on the Order Status enquiry). I quite understand that delays occur in the supply chain and I'm sure I speak for most customers in saying that we are prepared to be patient if we are kept up to date. The fact is they just don't ...

axminsterfurback 25.09.2006 · Read full review
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Review of 24-7electrical.co.uk

I have returned a product which they acknowledge....I now find that I have to threaten them with legal action as they are now ignoring me....if I phone up they claim that I will receive a refund in 4 or 5 days but I have waited 4 or 5 days twice and nothing happens... On the surface it seems that this company is a good one as they are cheap and quick to deliver but if it was that what made a company good they would be up there with the best of them ...
...out then maybe they would merit a better mark....but I think a company should be judged not on its service when things are going ok but how it deals with returns and difficult situations and this company would get a minus 20 score on this one department alone if I could give it a minus 100 I would...... Buy from this company if you think nothing will go wrong but nobody can be sure nowadays so buy from this company at your peril...... LG who manufacture ...

jbmagic335 27.02.2006 · Read full review
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Review of 24-7electrical.co.uk

I bought a Gas Cooker from 24/7. Initially I was very pleased with myself for finding the item at the lowest possible price, gave myself a large pat on the back! Appliance arrived a few day later, again this was really impressive. To my amazement they had delivered the wrong product. I telephoned to arrange a collection of the appliance, however they insist that I re-package it and get it downstairs. Love to fellas, however I'm pratically disabled ...
...I shattered the bone in my left leg. Had an e-mail from their Director (Bit surprised as I thought they would have Customer Service Managers to deal with this) But he said there was nothing they could do, unless I re-packaged the product and got it downstairs myself. How the France do they expect me to do that then? 24/7 have no concept of Sale of Goods Act, as the Director seemed to think that "Yous Get's what Yous pays for" as they are an on-line ...

lovin-it 22.03.2005 · Read full review
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Review of 24-7electrical.co.uk

I have just purchased a Cannon cooker from 24-7 Electrical, considerably cheaper than anywhere else on the internet. Their website is very easy to navigate in a generally pleasant, user-friendly environment. My order confirmation email was swift but very bland and lacking in necessary information. The website delivery guide was inaccurate (since rectified) and the tracking system is currently only of any use for a very limited number of orders. ...
...(their 'preferred' method) went unanswered which left me, I felt, in that uncomfortable 'internet limbo'. My first 'phone call to their service number was disconnected mid-query and the next left me with the impression that I was being 'fobbed off'. I then resorted to an email to the Director, Dominic Yacoubian. Mr Yacoubian is undoubtedly the principal asset of 24-7 Electrical and he rapidly replied in-depth to my email, resolving a number of issues ...

GrahamAW 17.02.2005 · Read full review
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Review of 24-7electrical.co.uk

If your purchase operates without failure then you are probably safe in dealing with this company - I ordered a camera which was despatched in good time and worked ok for several months. When it failed and I had to contact them - different story: 1st they tried to have me contact the camera manufacturer saying repairs were not the responsibility of 24-7. When I pointed out that this was a direct infringment of consumer law they agreed to have the ...
...them for an update and, over the course of the next 3 weeks, was promised at least twice a week that the camera would be returned 'tomorrow'. Be aware that any call to their 'Customer Care' (sic) department typically involves 30-40 minutes of listening to a voice telling you that your call is important to them (but obviously that's not true). They finally agreed to refund my money but guess what - after 5 weeks I still have no money and no camera! ...

mcgoverg 21.12.2004 · Read full review
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Review of 24-7electrical.co.uk

My old 'hoover' died last week (black smoke - very nasty) so the time had come to finally invest in a Dyson. Knowing that these cost the earth (relatively speaking) I shopped around solely on the basis of price. The model I chose had a RRP of £269.99 so when I found one on the 24/7 site for only £199.99 I was very impressed. Hang on a minute though - delivery, how much? I was very pleasantly surprised that delivery was a competitive £7.99 (the ...
...£12 to post 4 calendars!) and the website showed that the estimated delivery time would be 2 days. Bearing in mind that I have 2 dogs and a 2 year old child and I hadn't been able to hoover up for 4 days I was desperate to get a hoover and quick, so I ordered it there and then. This was a Sunday afternoon, and the hoover arrived on my doorstep 9:10am Tuesday morning. Fantastic !!! On top of the low price and fast delivery - which were my main ...

ejwf 01.12.2004 · Read full review
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Review of 24-7electrical.co.uk

I had to return a Phillips DVD recorder under warrenty at the beginning of September. However att he time or writing, the end of November, the item had not been returned. It is almost impossible to contact the company to chase the situation. The telephone number given on the web site does not appear to be manned. I have probably spent more on unanswered phone calls as I have on the product. On the one occasion I managed to speak to an agent, I was ...

discerningshopper 21.11.2004 · Read full review
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Review of 24-7electrical.co.uk

I purchased a vision Plasma tv from 24-7 electrical arrived on time ,all boxed up looked good got it out the box and put it on the wall,well it started this buzzing noise which I found very strange so I phoned and was told to contact the engineers ,which i did they said this was normal but they would send somome out to check it but if there was no fault I would be charged,anyway I got a friend of mine to who was a tv enineer to have a listen and ...
...the way thats a SECONDHAND TV,what ! yes all the screws have been out the back of that well I got on to them straight away and they did not seem shocked at all when I told them this . Well I sent it back and waited and waited till they refunded my credit card,its been over a month now and still I haved not been credited to date I have sent ten emails and phone countless times,finally I had to get the credit card company on to them ,but still I have ...

markhamill 14.11.2004 · Read full review
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Review of 24-7electrical.co.uk