Rating Summary

1-15 of 61 reviews Show most helpful reviews first Newest first

 

Community Level 6magdadh

magdadh

Huge Range, Quick Delivery and Good Service (365electrical.com)

AdvantagesHuge selection, easy site and tells you if item in stock, no extra charge for phone, fast delivery

DisadvantagesNot always best value

"As with a fridge (see my 24-7electricals review) we also needed a washin machine - quick. It's not possible to search for items by delivery times on shopping engines or even suppliers' sites! How strange, surely I can't be the only person who wants things as soon as possible and for whom this is more important than the exact brand, colour or shape of the door handle? I used PriceRunner shopping engine to find the best value supplier of the ..." Read review
29.03.2009

Ciao members have rated this review on average: very helpful

Community Level 1cboth

cboth

Came through where others failed.....

Advantagesfast delivery, price, accurate stock levels, good information

Disadvantagesnothing

"...exactly the same hood on 365electrical.com for a whole £80 cheaper....£190 as opposed to £270....I was hooked.... So then I decided to see if I could find a cooker to match the hood, before I wade in a buy stuff....back to Google....BINGO....the perfect cooker....matches the hood.......first site.....comet......£2174......sorry? 2 thousand, 1 hundred and 74 pounds....if I weren't sat down I'd have fallen over.....my heart sinks.....back to Google......What's ..." Read review
21.02.2011

Ciao members have rated this review on average: very helpful

Community Level 1living9

living9

Thoroughly recommend 365electrical.com

AdvantagesThey have a wide assortment of goods in stock. Friendly and helpful customer service. Answers the phone quickly.

DisadvantagesHad to ask for a statement.

"Left ordering the white goods for my kitchen to the last moment and wasn't able to wait for the lead time of 14 working days that other internet companies were stipulating. Rang 365 and told the lady who answered, Kelly, my dilemma. 'I wanted the white goods NOW'!. I had done a lot of price comparision some weeks previously and I knew 365 were amongst the most competitive but would have preferred to buy more locally (ie London and environs). She ..." Read review
30.08.2006

Ciao members have rated this review on average: very helpful

Community Level 4HighPriest...

HighPriestess

Wot No Fridge? Review with images

AdvantagesCheap prices

DisadvantagesImpossible to get your goods delivered!

"...it cheapest. I quickly discovered that 365electrical.com had them at the cheapest price. Their web-site was clear and easy to use with a good range of electrical products (cookers, fridges, freezers, cookers, microwaves, radiators etc) facilities for ordering online, and free delivery to mainland UK on orders over £100. Everything looked good and so on 11th July I placed my order. Soon afterwards we received a telephone call and a delivery ..." Read review
02.08.2004

Ciao members have rated this review on average: very helpful

Community Level 1EmmasDad

EmmasDad

Property damage

AdvantagesFreezer works well

DisadvantagesCompany doesn't

"We ordered a chest freezer from 365 Electrical in October 2005. This was delivered on the due day but we were not forewarned by a telephone call, as promised. The sole deliveryman could not gain access through our side door so took the package (on a trolley) to the back of the house, where he delivered it via French windows. The following morning we noticed that our side door doorstep was damaged. Some of the slabs had been split and the supporting ..." Read review
28.04.2006

Ciao members have rated this review on average: helpful

Community Level 1Customer99

Customer99

Good start, shakey middle, good outcome.

AdvantagesCheap, two hour delivery slots

DisadvantagesCustomer service a little cold and negative.

"I was a little concerned when I ordered my new Bosche Washing machine from 365electrical, as their price was considerably lower than any other online retailer. I went ahead even though I would have to wait a couple of weeks for delivery. I was advised the day before delivery of the two hour time slot I had been allocated and the machine was delivered as promised. I plumbed it in and followed the instructions, I even managed to do three loads of washing ..." Read review
17.09.2010

Ciao members have rated this review on average: helpful

Community Level 1Agilityadd...

Agilityaddict

BEWARE OF 365 ELECTRICAL.COM

AdvantagesABSOLUTELY NONE

DisadvantagesBEING ALLOWED TO SELL ON THE INTERNET

"DONT GO THERE! Bought a Beko washing machine from this company, they delivered it Thursday afternoon. Plumbed it in Thursday evening, but it just kept filling with water, obviously faulty. Rang 365 electrical Friday to report the faulty machine,was told some one would ring me back. Waited and waited but no phone call, rang them again only to be told they were still dealing with it, they would call me, didn't receive a phone call. Eight calls later ..." Read review
03.03.2008

Ciao members have rated this review on average: helpful

Community Level 1j4tt_luv

j4tt_luv

WORST EVER COMPANY IVE DEALT WITH!!!!

AdvantagesNONE!!!!!

DisadvantagesTHE COMPANY IT SELF IS A DISADVANTAGE!!!!!

"This was the worst company ive ever dealt with i dont even think they should be allowed to make any transactions on the internet or even as a store, ive been waiting over 4 weeks for my fridge delivery which was meant to take up to 3-5 working days and has turned into 3-31 working days and still i have no fridge, everytime i ring them they keep saying ' were chasing it for you ' and thats it. when i ask to speak to the manager there is never a manager ..." Read review
09.08.2006

Ciao members have rated this review on average: helpful

Community Level 1favelll

favelll

365 life savers

Advantagesbrilliant service

Disadvantagesnot as wide choice as some

"Last year we were flooded out, two households that lost everything. 365electrical was where we bought our fridges, freezers, cookers, washers and dishwashers. We chose them because they were reasionably priced, had all we wanted, delivery would be when we needed and to top it off they gave us extra discount for buying a number of items at once. All items arrived in perfect condition, the delivery guys were brilliant and sorted everything for my ..." Read review
11.10.2008

Ciao members have rated this review on average: helpful

Community Level 1chapowl

chapowl

365 Electrical No Delivery

AdvantagesNone

DisadvantagesPoor customer service, goods charged not delivered

"I payed for an AEG diswahser with 365 electrical and recieved several order confirmations, after telephoning them to arrange delivery as one of their confirmation emails instructed me, I confirmed a delivery date, the day befolre the delivery was due I received a delivery confirmation email and reference number, after arranging a day off work, the order never turned up, I made enquiries to 365 electrical as to the delivery time and was informed they ..." Read review
12.12.2007

Ciao members have rated this review on average: helpful

Community Level 1Metoo

Quick review of 365electrical.com

"Have just bought an A E G fridge Freezer from this company. Yes they were a little slow on the delivery, 15 days instead of 10, but otherwise no problems. They asked me to get a code No for them to authorize my card and were a little slow in ringing back, but we still had a working fridge, so had no urgency for the delivery. The savings on the price paid, more than made up for any minor faults this company has. Not too sure if I would buy if I needed the item quickly, would probably pay extra and go elswhere, but if you do not mind waiting a few extra days and saving money as well, then I would recommend them . The delivery men were very helpful and courteous
01.05.2007

Ciao members have rated this review on average: helpful

Community Level 1pedders

pedders

Ring first before buying

Advantagesorder online no going to the shops

Disadvantagescannot see anyone face to face

"Having 2 young childen & a washing machine that was not working correctly I was in urgent need of a new one, 365 had one that I liked & could deliver (as per their website) in 7-10 days. I ordered immediately via the website. The following day I got an email stating that they could not deliver for 4-5 weeks!! I therefore emailed back asking them to cancel my order, requesting a full refund. I did not receive a reply from them. I left it a few days ..." Read review
28.04.2006

Ciao members have rated this review on average: helpful

Community Level 1Docrob

Docrob

365Electrical - appalling customer service

Advantages"Free" delivery

DisadvantagesCustomer service non-existent

"Appalling customer service! I ordered a single oven, as the price was competitive, it was in stock and they offered next day delivery. No next day delivery for me, though and no delivery confirmation text or e-mail as promised, but thankfully someone was home in the morning it was delivered (had requested an afternoon delivery). The oven glass door was shattered - finally got through on the phone to be given a complete run around by two operatives ..." Read review
31.03.2008

Ciao members have rated this review on average: helpful

Community Level 1andee789

Quick review of 365electrical.com

"My Rangemaster Hob was the cheapest online at 365electricalWhen I placed my order I was told the Item was not in stock ,but would be available in about 6-10 working days.Although it took the full 10 days to arrive at the warehouse I was notified and asked if it was o.k to deliver on the wednesday (deliveries to are area are Wednesdays and Fridays).The evening before the Item was due to be delivered I recieved a text and email,giving me my 3hour time slot (9-12).On the day of the delivery at approx 10.45 the phone rang,it was one of the delivery people ,they informed me they would be the in about 30 mins.THEY WERE ,Item perfect,GREAT SERVICE .
15.10.2008

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Community Level 1Angieblueput

Quick review of 365electrical.com

"Bad experience with them. Faulty appliance and did not deal with my compliant at all well. As I had plugged the appliance in, on advice of the delivery person, I was in breach of my tems and conditions and they won't now give me an exchange, refund or any money off. The damage is cosmetic and the appliance works but I paid full price for something that is faulty. Customer service staff were rude and abrupt. When I wanted to speak to the manager, he was agressive and rude as well. Their staff need some training desperately. Don't use them
14.11.2008

Ciao members have rated this review on average: helpful



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