365electrical.com

...to be a busy-body, but 365electrical.com (also part of MarksElectrical.co.uk) totally screwed me over - sending me completely the wrong items (wrong brand - cheaper obviously!, and wrong colour), and refused to exchange them unless I paid another £50 per item pickup charge to swap them! The saving I made on this website as opposed to laskeys.com, littlewoodsappliances.com and appliancesonline.com was only £15 to £25 - and now they want to charge ...
...- not interested in keeping a customer base - when i explained the situation and that I wouldnt be recommending them to anyone if they didnt put right their mistake, their response was, and i quote "well it doesnt matter because we've got your money now sir". The cheeky so-and-sos. AVOID THIS COMPANY AT ALL COSTS. ...

blocboy 11.11.2009 · Read full review
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Review of 365electrical.com

Ordered a fridge freezer, order process went fine, the price was good, and so was the delivery time. The item arrived and was delivered in such a careless manner that it damaged the item. One person carelessley handled the item off the van and could not wait to dissapear. Also parts missing, I am having to sort the matter out direct with the manufacturer. Customer service is appalling, no apology or even communication after my complaint. I have ...

chowbuster 12.10.2009 · Read full review
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Review of 365electrical.com

Brilliant service and found them to be very friendly. I found them to be really competative on price and an easy to use ordering system. Ordered and delivered within 2 days by delivery man Arran who was a really helpful and friendly guy, instead of just duping it in the hallway he took it steight through into kitchen without hesitating, even the dog took to him and wouldnt leave him alone! We were told delivery would be between 12.00 mid day and ...

jenny4697 23.08.2009 · Read full review
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Review of 365electrical.com

As with a fridge (see my 24-7electricals review) we also needed a washin machine - quick. It's not possible to search for items by delivery times on shopping engines or even suppliers' sites! How strange, surely I can't be the only person who wants things as soon as possible and for whom this is more important than the exact brand, colour or shape of the door handle? I used PriceRunner shopping engine to find the best value supplier of the washing ...
...to an address different from the billing address. I picked a Leicester company called 365electrical (www.365electrical.com). 365electrical seem to offer pretty much full range of kitchen appliances from big dueal fuel vens to microwaves, bread makers and even taps and sinks. Apart from that they also sell TVs and DVDs. The range is impressive: for example they offered 244 front-loading and another 14 top-loading washing machines; as a comparison ...

magdadh 29.03.2009 · Read full review
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Review of 365electrical.com

Delivered withing the timslot and place directly into my Kitchen enabling me to unpack and plug in quickly and easily. Delivery driver Glen was very polite and helpful. ...

HayleyHinton 27.01.2009
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Review of 365electrical.com

Extremely frustrating. This is the second time I have used them but stupidly thought I would give them another chance as mistakes do happen. They are very helpful when you place your order but once they have it they are very rude and ignorant. They try put the blame on you and that there mistakes are your fault and make you out and just about call you to be a liar. There customer service is the worst I have ever experienced and they never call back ...
...MD's name, refused to give it then after persuing was told it was Martin Cronk (will be checking this out) but he is unavailable to speak to you as he is a very busy man (arent we all). There drivers do not knock on doors or ring door bells or put a card through to say they have attempted delivery and with all the technology we have avaialbe to us in this day and age they have no means of contacting there drivers. All in all an absolutley appauling ...

KBBC 26.01.2009 · Read full review
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Review of 365electrical.com

WOW !!!! A Company that keeps its promise 100% --- with excellent prices, no hidden costs including free delivery, --- a Web Site that is easy to use, --- advised Order Confirmation that works, --- an Order Tracking System that works --- e-mail advising 3 hour delivery slot on a specific day --- Delivery within 3 hour time slot on day promised --- Product delivered couteously and in perfect condition. If only other Companies/Utlities were like this !!!!!! Ray Kinner raykinner@ yahoo.co.uk ...

ray_kinner 18.12.2008
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Review of 365electrical.com

Recieved a broken tumble dryer which i reported straight away. I spoke to 365 customer service, if you can call it that. I said i would like the item replacing as it had arrived broken. I was told it was just one of those things and it may take up to 14 days. I replied, i needed the dryer urgently and that time scale was unnacceptable. He responded with "tough you should have got it from your local retailer". 365 ELECTRICAL NEVER AGAIN!!!! ...

richpeach 17.12.2008
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Review of 365electrical.com

Bad experience with them. Faulty appliance and did not deal with my compliant at all well. As I had plugged the appliance in, on advice of the delivery person, I was in breach of my tems and conditions and they won't now give me an exchange, refund or any money off. The damage is cosmetic and the appliance works but I paid full price for something that is faulty. Customer service staff were rude and abrupt. When I wanted to speak to the manager, he was agressive and rude as well. Their staff need some training desperately. Don't use them ...

Angieblueput 14.11.2008
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Review of 365electrical.com

Terrible. Here is the short vrsion. My elderly parents in law ordered a freezer. It was damaged. They refused to accept responsibility and even had the cheek to say they had damaged themselves (they are in their 70's!!!! Just how disrespectful can you be?). 365electrical refused to refund the money. I spoke to the rudest man that I have ever had the misfortune to speak to (Ethan). He told me 'there is no need to read the sale of goods act to me, ...

Jasav 03.11.2008 · Read full review
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Review of 365electrical.com

My Rangemaster Hob was the cheapest online at 365electricalWhen I placed my order I was told the Item was not in stock ,but would be available in about 6-10 working days.Although it took the full 10 days to arrive at the warehouse I was notified and asked if it was o.k to deliver on the wednesday (deliveries to are area are Wednesdays and Fridays).The evening before the Item was due to be delivered I recieved a text and email,giving me my 3hour time slot (9-12).On the day of the delivery at approx 10.45 the phone rang,it was one of the delivery people ,they informed me they would be the in about 30 mins.THEY WERE ,Item perfect,GREAT SERVICE . ...

andee789 15.10.2008
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Review of 365electrical.com

Last year we were flooded out, two households that lost everything. 365electrical was where we bought our fridges, freezers, cookers, washers and dishwashers. We chose them because they were reasionably priced, had all we wanted, delivery would be when we needed and to top it off they gave us extra discount for buying a number of items at once. All items arrived in perfect condition, the delivery guys were brilliant and sorted everything for my ...
...a time slot for delivery and stuck to it. We had a slight mix up with the dishwashers, they sent full size ones and we wanted narrow. This was remedied incredibly quickly and all items have been perfect since installation. We've recommended this company to our neighbours who were in the same position and also to friends who were considering replacing things in their homes. ...

favelll 11.10.2008 · Read full review
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Review of 365electrical.com

Misled on the phone regarding the specification on of a Freezer (Amy). When I spoke to the customer services manager, Ethan, he wasn't helpful at all and claimed they were protected by their terms and condition which states they are not responsible for incorrect information from the manufacturer. Trading standards have told me this is wrong as my sales contract is with 365electrical. Therefore they are responsible for any misdescription. Avoid 365 electrical. ...

FIveStarNow 21.07.2008 (17.07.2008)
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Review of 365electrical.com

having been Curry's to order a Hotpoint washing maching and been given the run around I decided to look on line. I quickly discovered 365electrical.com and ordered a Hotpoint washing machine for my 82 year old Mother. It arrived as arranged, the delivery guys were helpful and the whole experience was excellent. Can not fault this company, highly recommended. ...

Manicposter 12.06.2008
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Review of 365electrical.com

Dreadful, dreadful, dreadful...... Terrible customer service - I use the term "customer" with irony. I ordered a washing machine to be delivered last Friday, got a note through the door Friday morning saying they tried to deliver it......?? They clearly did NOT call or knock at the door because both myself and my husband were waiting in for delivery. The driver must have crept up my gravel driveway, put the note in the letterbox and went off. I rang ...
...talked all over me, she was extremely defensive and quite ratty with me. She decided to contact the "reliable" delivery person who obviously wasn't going to damn himself by saying anything other than he had knocked and also called my mobile - even though I had no missed calls and my husband was sitting approx 8 feet from the front door... I said I would cancel, now in order to cancel the order it would cost us £49.99 and to rearrage delivery would ...

Victoria99 28.04.2008 · Read full review
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Review of 365electrical.com