...rang Customer Services at the AA and spoke to Diane who told me that my kitchen would not be covered as matching items were not part of the terms of the insurance. I explained that when I had agreed to take my insurance with The AA that the sales advisor had assured me that if a part of a three-piece suite was damaged then if it could not be matched they would replace the whole suite. At the time I thought this would mean all matching items. She ... ...our documents received from The AA and found that in fact we had not received a policy booklet – ever. (If we had I would have kept it – I have bank statements in date order for the last five years!). I phoned back and requested a policy booklet. (I had to phone again 6 days later when one had not arrived in the post!) I explained my current predicament to Mr Dowe who told me that he would quote separately for the ‘un-insured work’. ...
aflynn_01 19.10.2001
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Ciao members have rated this review on average: very helpful Review of AA Insurance Services - Home Insurance
Advantages: cheap Disadvantages: lots, if you claim
Hi all, AA insurance is an insurance intermediary. Fine, they'll find you as cheap a quote as any other, though you could and should use a range of them to compare. As an intermediary, AA insurance did not have to disclose its terms and agreements that they have, with their panel of insurers, to customers like you and me. Sounds like something you can ignore - read on.
If you use AA insurance services and you are insured with Royal Sun Alliance ... ...we were informed by the AA that RSA would not be renewing our insurance. It took a lot of digging to discover that RSA have a clause in their contract with the AA that says that if a claim occurs that is over £3000, they will not insure. Not a problem?
Try disclosing to another insurer that you have had insurance effectively refused and see how far you get!!
It has caused us all sorts of problems and our insurance has finally been hiked by 80% ...
david-bowie 14.07.2001
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Ciao members have rated this review on average: very helpful Review of AA Insurance Services - Home Insurance
Advantages: Easy, on-line, helpline if required, cheaper Disadvantages: None
AA Insurance on the internet has just done it again for me. Having saved several hundred pounds by using the AA rather than just renewing my buildings insurance with Lloyds TSB they have just saved me a further £300 on my home contents cover.
It couldn't be easier - a few minutes on-line via www.virginmoney.com got me a range of insurance offers using a host of respected names and all at substantial savings over what I had presumed to be a fairly ...
sef 12.11.2000 (10.12.2000)
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Ciao members have rated this review on average: very helpful Review of AA Insurance Services - Home Insurance
Advantages: Very competative in price with no hidden clauses Disadvantages: Have as yet, not encountered any.
...flats), we found that the AA and only one other insurerer of all the tenents, was prepared to pay for the work to be carried out.
We are now moving home to a property which is approximately twice as expensive. When we informed the AA of our move, they informed us that there would be no additional premium until our next renewal date, which was ten months into the future. Obviously we shopped around, but still found the AA to be much less than all ... ...have not had to make a contents claim, but the information in their brochure does appear to give very good cover.
If you do ask for a quote, ask if there are any offers regarding breakdown cover, and as they also have their own financial wing, it may be worth looking into that as well. ...
edinburgh 20.08.2001
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Ciao members have rated this review on average: helpful Review of AA Insurance Services - Home Insurance
Advantages: Cheapness Disadvantages: Poor when you need to claim
...shopping around before going with AA Insurance on the grounds of cost.It was even better when I found out that because I had my motor insurance through them they would give me a further discount on my buildings insurance.
Great, everything efficiently done and in pretty quick time. Last Saturday night though a black sludge and water came pouring out from behind our gas fire and we found that the boiler behind the fire had burst. The carpets in the ... ...Never mind, I'll claim off my insurance policies, off the contents for the carpets and underlay and off the buildings for my boiler.
Get out the policy booklet to see what I'm insured for in the buildings cover. Page 4 - "What is insured?" - Your building (see definitions). Okay so far then.
Turn to back of booklet for definitions and under building it stated, "Your home as shown in the schedule and if they form part of the property (a) tennis ...
Keith7 30.09.2003
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Ciao members have rated this review on average: helpful Review of AA Insurance Services - Home Insurance
Advantages: Acting as middle-man between other companies Disadvantages: Not the cheapest
...had home insurance via the AA for 3 years and will continue with them for the forseeable future. They proved their value a couple of months ago when I was trying to re-mortgage and re-insure my home. The new mortgage company wanted my old insurer to write to them (and to the new insurer) stating that they knew all about a subsidence problem that my property doesn't have - not an easy task.
After several days and many phone calls to the mortgage ... ...called the AA as a last resort as they'd organised both insurance policies. I didn't expect them to do anything and was stunned by what happened next - they asked me for the contact details for the other companies and then proceeded to sort everything out within half a day.
They are not the cheapest, but are always close to the cheap end of the range on Confused.com and are, in my opinion, well worth the money. ...
Ruth01.02 21.07.2008
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Ciao members have rated this review on average: helpful Review of AA Insurance Services - Home Insurance
Advantages: None Disadvantages: Misleading, loyalty irrelevant, poor customer care response
...same insurance company (MMA). The AA renewal quote says "Don't worry. {we} have searched our panel of over 10 leading insurers to get you a great price". It is nonesense. When I complained about that wording they said it was not misleading. When I asked for an explanation for the massive difference in pricing they said that my new broker was probably "providing a service with much lower commission". They made no attempt to offer a reduced quote but ...
drkwms 05.03.2009
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Ciao members have rated this review on average: helpful Review of AA Insurance Services - Home Insurance
Advantages: cost, simple to complete, no forms Disadvantages: none known
...match my renewal from the AA in terms of price and cover. I have £30000 contents cover, plus named high risk items, and unlimited buildings cover. With legal protection this is only £177 p.a.
They are easy to deal with and all correspondence is in plain English. My policy was originally taken out by telephone and the process was easy and painless. I have since contacted them to add a high risk item which was done without charge. Premiums can be ... ...fairly standard.
The only possible disadvantage is that since I have not had to claim I don't know how efficient that side of things is. Put simply, if you are unhappy with your insurance premium give them a freephone call or visit their website. What can you lose? ...
colinlivingstone 23.02.2001
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Ciao members have rated this review on average: helpful Review of AA Insurance Services - Home Insurance
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