Home > Finance > Insurance > Home Insurance > AA Insurance Services - Home Insurance

Rating Summary

Detailed rating

Competitiveness of APR
Comprehensiveness of range of products
Product package
Efficiency of service
Value for money

Show only

Reviews with images (1)

1-12 of 12 reviews Show most helpful reviews first Newest first

 

Community Level 4aflynn_01

aflynn_01

Insurance Champions hahaha chumps more like

Advantagessee op

Disadvantagessee op

"...rang Customer Services at the AA and spoke to Diane who told me that my kitchen would not be covered as matching items were not part of the terms of the insurance. I explained that when I had agreed to take my insurance with The AA that the sales advisor had assured me that if a part of a three-piece suite was damaged then if it could not be matched they would replace the whole suite. At the time I thought this would mean all matching items. She told ..." Read review
20.10.2001

Ciao members have rated this review on average: very helpful

Useless, uncaring, incompetent bunch of cowboys, or the AA to you

AdvantagesSend them to someone you hate, or as a cruel practical joke

DisadvantagesWhere to begin!

"...out, they sent in the AA Home Response Team to fix it. The boiler, which is a combination boiler supplying both heating and hot water, stopped working on a Sunday morning ( 3rd February) and we called Saga, who said someone (from the AA) would be with us on Monday, between 8:00 am and 5:00 pm – nobody turned up. When we called the AA at 5:00 pm, they said they had staff who hadn’t turned up for work and, as we had called so late(?) won’t be able ..." Read review
20.02.2013

Ciao members have rated this review on average: very helpful

Community Level 1david-bowie

david-bowie

Be careful if you claim.

Advantagescheap

Disadvantageslots, if you claim

"...to compare. As an intermediary, AA insurance did not have to disclose its terms and agreements that they have, with their panel of insurers, to customers like you and me. Sounds like something you can ignore - read on. If you use AA insurance services and you are insured with Royal Sun Alliance (RSA), as we were and you actually claim, problems can arise. Now, consider buildings insurance. Claims are usually fairly substantial if part of your ..." Read review
14.07.2001

Ciao members have rated this review on average: very helpful

Community Level 1sef

sef

Save a small fortune on home contents insurance

AdvantagesEasy, on-line, helpline if required, cheaper

DisadvantagesNone

"AA Insurance on the internet has just done it again for me. Having saved several hundred pounds by using the AA rather than just renewing my buildings insurance with Lloyds TSB they have just saved me a further £300 on my home contents cover. It couldn't be easier - a few minutes on-line via www.virginmoney.com got me a range of insurance offers using a host of respected names and all at substantial savings over what I had presumed to be a fairly ..." Read review
12.11.2000

Ciao members have rated this review on average: very helpful

Community Level 1edinburgh

edinburgh

AA are A1

AdvantagesVery competative in price with no hidden clauses

DisadvantagesHave as yet, not encountered any.

"...flats), we found that the AA and only one other insurerer of all the tenents, was prepared to pay for the work to be carried out. We are now moving home to a property which is approximately twice as expensive. When we informed the AA of our move, they informed us that there would be no additional premium until our next renewal date, which was ten months into the future. Obviously we shopped around, but still found the AA to be much less than all ..." Read review
20.08.2001

Ciao members have rated this review on average: helpful

Community Level 1Keith7

Keith7

Worn and torn

AdvantagesCheapness

DisadvantagesPoor when you need to claim

"...shopping around before going with AA Insurance on the grounds of cost.It was even better when I found out that because I had my motor insurance through them they would give me a further discount on my buildings insurance. Great, everything efficiently done and in pretty quick time. Last Saturday night though a black sludge and water came pouring out from behind our gas fire and we found that the boiler behind the fire had burst. The carpets ..." Read review
30.09.2003

Ciao members have rated this review on average: helpful

Community Level 1Ruth01.02

Ruth01.02

An unexpected benefit - third party management

AdvantagesActing as middle-man between other companies

DisadvantagesNot the cheapest

"...had home insurance via the AA for 3 years and will continue with them for the forseeable future. They proved their value a couple of months ago when I was trying to re-mortgage and re-insure my home. The new mortgage company wanted my old insurer to write to them (and to the new insurer) stating that they knew all about a subsidence problem that my property doesn't have - not an easy task. After several days and many phone calls to the mortgage ..." Read review
21.07.2008

Ciao members have rated this review on average: helpful

Community Level 5colinlivin...

colinlivingstone

In a word - VALUE

Advantagescost, simple to complete, no forms

Disadvantagesnone known

"...match my renewal from the AA in terms of price and cover. I have £30000 contents cover, plus named high risk items, and unlimited buildings cover. With legal protection this is only £177 p.a. They are easy to deal with and all correspondence is in plain English. My policy was originally taken out by telephone and the process was easy and painless. I have since contacted them to add a high risk item which was done without charge. Premiums can be ..." Read review
23.02.2001

Ciao members have rated this review on average: helpful

Community Level 1drkwms

drkwms

AA Home Insurance - not competitive; check prices EVERY year

AdvantagesNone

DisadvantagesMisleading, loyalty irrelevant, poor customer care response

"...same insurance company (MMA). The AA renewal quote says "Don't worry. {we} have searched our panel of over 10 leading insurers to get you a great price". It is nonesense. When I complained about that wording they said it was not misleading. When I asked for an explanation for the massive difference in pricing they said that my new broker was probably "providing a service with much lower commission". They made no attempt to offer a reduced quote but ..." Read review
05.03.2009

Ciao members have rated this review on average: helpful

AA gas boiler insurance

AdvantagesNONE

DisadvantagesA WASTE OF MONEY

"...CHANGING FROM BRITISH GAS TO AA TO SAVE MONEY DONT!! ..." Read review
10.12.2012

Ciao members have rated this review on average: somewhat helpful

Do not have anything to do with the dreadful company

AdvantagesNONE AT ALL

Disadvantagespolicy cancelled without our knowledge; wrong information given; no apologies etc., etc., etc.

"...contents and buildings policy with AA before we went off on holiday, giving them my credit card details so payment could be taken on the settlement date. We arrived home to discover that the policy had been cancelled (without contact with us) because the credit card details they had for us had expired - this was correct which is why I gave them a new one. Since then, we have spent almost a week trying to get things sorted out and to date have received ..." Read review
20.09.2012

Ciao members have rated this review on average: somewhat helpful

RIPPED OFF BY AA HOME INSURANCE Review with images

AdvantagesNONE

DisadvantagesEVERYTHING

"AA WILL DO EVERYTHING IN THEIR POWERS TO DO YOU OUT OF ANY MONEY YOU HAVE COMING TO YOU IF YOUR HOME GETS DAMAGED, I HAD STORM DAMAGE TO MY ROOF AND I ENDED UP PAYING 550euro OUT OF MY OWN POCKET FOR THE REPAIRS BECAUSE THEY SAID IT WAS AN ACT OF GOD, BULLSH-T. PICS SHOW JUST SOME OF THE DAMAGE TO THE INSIDE OF THE HOUSE SO YOU CAN IMMAGINE WHAT THE ROOF WAS LIKE. I TOOK LEGAL ADVICE AND GOT BACK ON TO THEM AND GOT SOME OF MY MONEY BACK, BUT TO SAVE ..." Read review
17.06.2012

Ciao members have rated this review on average: not helpful



Are you the manufacturer / provider of AA Insurance Services - Home Insurance? Click here