AA

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Reviews »

1-15 of 19 reviews of AA sort by Usefulness | Product rating | Date

 

Cheap & Cheerful

Advantages: On line Quote
Disadvantages: non that I could find

...That when I visited the AA website and found I could get an online quote for insurance too. The online facilities were great. Unlike other sites where you have to input all the details of your car, make, model, engine size etc, here you typed in your car registration number and all the fields were populated. You then just had to confirm the details were correct. Also when it came to previous claims most other companies wanted information for the ...
...first payment. With the AA I was able to make the first payment of £86 by debit card and then set up 10 payments by direct debit of £84.16 a month, plus the next payment would not be taken until the second month. Since taking out my insurance I have since bought another car. When I rang AA to change the car details they could not have been more helpful. Again all I needed to supply was my new registration number and they confirmed the details were ...

pyela1 14.10.2004 · Read full review
Ciao members have rated this review on average: very helpful
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AA get top marks...

Advantages: Reliability, value for money, peace of mind.
Disadvantages: none I can think of

...of ringing around but the AA has always come out on top with a cheap quote which is value for money. They have a large database that looks around at hundreds of companies which I gather are checked by them and they pick the cheapest with the best value for money. The excess is always around £100-150 although of course you can alter that if you want to. There is always good windscreen and stereo cover. Legal fees you can always add on at a small additional ...
...I was really impressed at. The helplines are nearly always promptly answered and the staff generally very helpful and co-operative. In full, I would thoroughly recommend using the AA for car insurance - for value for money, reliability, helpfulness and most of all, peace of mind. ...

ribc74 05.02.2001 · Read full review
Ciao members have rated this review on average: very helpful
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AA Insurance and Provident Insurance

Advantages: I honestly can't think of any
Disadvantages: AA are brokers. Take at least 5 months to arrange inspection

...I decided to contact AA Insurance as they were a well established and reputable (??) company. I arranged my insurance with them after being given a very reasonable quote. When my documents arrived it turned out the the AA are insurance BROKERS and my insurance was in fact with Provident Insurance, not AA at all. The documents were inaccurate too - they stated that there were no modifications to the car - although the AA had told ME that the car had ...
...in November and between the AA and Provident Insurance, the engineers report has just been carried out - yes, it is March and it has taken them nearly 5 months to come and look at the fact that the car has no wheels!! I have been in regular contact with both companies since and have still had no satisfaction. I have had no decision on whether or not I will receive a payout from them or not. And something else! I am still paying my insurance premiums. ...

corcan 07.03.2001 · Read full review
Ciao members have rated this review on average: very helpful
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Buyer beware

Advantages: TV advert not as dreadful as some others
Disadvantages: expensive

The current AA adverts on the TV give the impression that they'll get you a very competitive quote. Indeed, we are meant to believe that phoning different insurers (or, presumably, using such Web sites) would be a waste of time for busy people. For Comprehensive (full no claims) with protected-no-claims on a Volvo driven only by a low-risk driver with no bad history, with relatively small differences in policy details, quotes were £315 from Egg ...
...The CHEAPEST quote from the AA was £450!! This ridiculous premium was checked by phoning the AA. Moral: don't be fooled by their TV advert! If like their advert and are going to try the AA, spend a few minutes at (say) the Egg Insure and Direct Line sites first, unless you are happy to pay more than a third more for your insurance. ...

superjoe 23.01.2001 · Read full review
Ciao members have rated this review on average: helpful
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Beware who they arrange your car insurance with!

Advantages: They do try and get you a decent price
Disadvantages: They do not insure you directly – your actual insurer might give you problems

AA Insurance don’t do a bad job. To be fair they appear to have a search system designed to give you a good price. I was pleased with mine to start with, 10% off what I was paying and my insurance excess was reduced to £50 on any claim. Pretty decent I thought. My policy came through and I discovered that it was through Drake Insurance. I had not heard of them, but did not think it would be a problem as having been found through the AA they would ...
...problems. They may well have been a decent company, but it did not stop them entering liquidation. Since then I have had a multitude of forms to fill in. Worst of all due to Drake Insurance entering liquidation I might have to pay for repair work on a broken windscreen. Not very impressive for a fully comprehensive policy. So due to Drake Insurance I will not be renewing my insurance with the AA. I do feel slightly sorry for them but I hope that ...

toneboy7 13.09.2000 · Read full review
Ciao members have rated this review on average: helpful
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Useless for Northern Ireland

Advantages: Good Online and telephone service
Disadvantages: Extremely expensive for Northern Ireland

...motor insurance then avoid the AA (either online or over the phone) like the plague! I have attempted to get reasonable quotes for insurance on several occasions with little success. In almost all case I have received a quote that is well into the thousands of pounds. Whilst I admit to being under 25, I have no reason to suspect that this is the problem. This is mainly due to hearing that they have not been willing to provide (reasonable) insurance ...
...was able to obtain an extremely agreeable quotation (which i accepted) from www.elephant.com, a purely online subsiduary of Admiral insurance. On a positive note, there online service is comprehensive and reasonably well constructed. If you prefer to use the phone then I have always found they're staff knowledgeable and friendly. ...

superflous_drivel 07.02.2001 · Read full review
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There is better out there

Advantages: where good in the early years
Disadvantages: expensive renewal quotes

...long one too! The AA don't actually insure you personally, they use a panel of about 20 insurance companies and compared to how many there are in the UK this isn't a lot. They then get their prices off them and tell you which is the cheapest, all sounds pretty simple really doesn't it. But although you feel this takes the hassle out of finding it yourself, I feel very ripped off and cheated. I was happy a few years ago with the quotes and the service, ...
...on the phone to The AA and told them my findings, and guess what they did… that's right absolutely nothing. Didn't even try to match, they just said if I want to go ahead with their best quote could I let them know. Of course, I will NOT be going ahead with them anymore, more like head to head. Their new slogan should be if you want to be ripped off let us find the most you can pay! As you can see I am not rating The AA at all, of course this is ...

angielou100 30.03.2006 · Read full review
Ciao members have rated this review on average: helpful
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AA car insurance, best so far

Advantages: Value for money, Customer service
Disadvantages: None yet

...a price comparisons site. The AA popped up as the number one saving, £210 saved on my current policy. I signed up there and then through there online form. Within two day's I had a confirmation letter thanking me for joining and saying I would have my documents arrive within 3 days. The next day all my paper work arrived. This outlined how much my premium would cost for the year, my account number, details of the policy and a list of useful contact ...
...my vehicle. I phoned The AA immediately, I got through within 2 minutes and spoke to a very nice and informative lady. She talked me through the process and asked if I had any questions. Within 2 weeks it was all sorted with minimum fuss. My new premium arrived last month and even though I had lost my no claims bonus my new quote was still the cheapest around! The AA sent me a letter reminding me my policy was due to end and let me know of how to ...

NHilton24 22.02.2009 · Read full review
Ciao members have rated this review on average: helpful
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The AA is there when you really need it

Advantages: Competitive, helpful, friendly, reliable
Disadvantages: Had problems getting through to the call centre

...into a concrete gatepost. AA Insurance was brilliant. They arranged for the vehicle to be towed away that night and had agreed to the repair costs within a few days. At the same time, I was provided with a courtesy vehicle. The repairs to my own car were completed swiftly and to a very high standard. They also recovered my uninsured losses and made sure that my no claims bonus was not adversely affected as the accident was not my fault. I can't ...

aik4on 15.06.2004 · Read full review
Ciao members have rated this review on average: helpful
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Be Aware after a few years.

Advantages: Good for one year.
Disadvantages: They try to catch you out.

I used to use the AA some time ago for my motor insurance, at the time they came up with the best quote around. I was happy to renew my policy with them every year when they wrote to me to tell me what deals they could offer me. The third year came and they sent me the details for renewal, I could'nt believe my eyes the insurance had gone up nearly one hundred pounds and I had'nt even changed my car or had any accidents of any sort. I got on the ...
...A friend told me that when you go with these big insurance companies like the AA for a few years, after a while they will try to insure you with another company that is a lot more expensive therefore they make more commision and better profits. BE-AWARE. ...

philhartley 09.03.2001 · Read full review
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Late giving a quote

Advantages: -
Disadvantages: -

...is when I rang the AA up. I like many had seen them advertised on the television and thought I had nothing to lose, it was a few weeks to my renewal date and since I was just looking to see if I could find one cheaper, I couldn’t really lose. Initially the person who picked the phone up was really helpful until they asked me how much my current insurance was. I decided to tell them that I would like to keep it to myself and all I wanted was ...
...us their quote we can’t help you. I thought how strange and felt rather intimidated so I told them. They said they would ring me back with a figure, they did ring back three weeks later, when I had done my car insurance. I can say that I was not happy with their service. It was not what I had expected. My case might just have been an isolated one, but I didn’t like their service and their insurance quote took to long. ...

sam123 21.07.2001 · Read full review
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The car insurance policy

Advantages: Friendly, online, Telephone, Helpful
Disadvantages: Cant fault them

AA offer one of the best car insurance policies around to date. I done a quote online with the AA @ www.aa.co.uk The price I thought was good so I thought I would contact them via the telephone to confirm and get more details on the policy benefits. Here is what I found out, The benefits below are standard to a fully comp policy. Legal cover you will get £50k worth of legal cover on your policy, This will allow you to reclaim any out of pocket ...
...will increase to £7500 if AA breakdown member. Lock Replacement cover: Not offered by AA Medical Expenses: £300 per person, If AA member then £400 Stereo Cover, This was unlimted if standard stereo in car, If you have changed stereo then the max they will cover is £350 Personal Effects cover: £150 if AA member then £200 This covers all you personal effects in the event of theft ie glasses, mobile etc Charges that may apply to me in the event ...

marcellep 02.05.2005 · Read full review
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Great Deal From The AA

Advantages: Great Deal
Disadvantages: None

...flat. I found the AA gave by far the best quote for me, I like to pay by monthly direct debit and this was not a problem for the AA not even charging a fee to pay monthly. The monthly premium worked out at £ 33.24 each month. Which was just over £ 3.50 a month less than the other quotes, I had obtained from various sources via the yellow pages and the Internet. I have nearly four year no claims, since I started getting car insurance in my own ...

Breeman 28.05.2001 · Read full review
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AA WHAT A RIPOFF

Advantages: Good Breakdown
Disadvantages: Insurance policies

...have been insured with the AA for 2 years now.Last year somebody bumped my car, but it did not affect my no claims as it was her fault. So it comes to renewal time last month, I have 8 years no claims, a named driver and was paying £395 last year. When I got my renewal it had jumped up to £825, consequently I rang up and asked why there was such an increase, the operator replied that insurance had gone up across the board. I then rang around and ...

I.BALLARD 13.03.2001 · Read full review
Ciao members have rated this review on average: somewhat helpful
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aa - very helpful. customer services good

Advantages: excellant customer services
Disadvantages: not sure

I have several aa insurance policies. Whenever i have had to ring them up, i have been able to get through to someone- in the uk - straight away. My call has always been dealt with promptly and effienctly. They sent me a renewal notice through and i did the usual of comparing it on the web and they were able to nearly match it, which saved me going anywhere else and they appear willing to help to keep your business. of the insurance companies i have ...

sarahrodg 14.05.2009 · Read full review
Ciao members have rated this review on average: somewhat helpful
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