ACC

ACC used to be a very competitive and efficient telephony provider, using indirect calling (with a prefix to be dialed before the number) for residential calls. Unfortunately, the last ten months or so, since their being purchased by WorldCom, have seen a marked decline in service quality. I still rank them as cheapest for weekend local calls, but don’t expect to be billed on time or accurately for any calls you have made. They do route non geographic, unlike many of their counterparts, but really they must get their act together and get things organised again. ... more

you won't get billed for weeks.They are very diorganised in getting money from their creditors. If they ask you for more than you owe, refuse until they send you a correct invoice. The service is ok for UK, but do not use for International calls. A friend clocked up £72 on one call to Pakistan. Their minimum charge is hefty if you make lots of short calls. They have been overtaken by World Exchange Teklecom so this should mean improvements. I.E for one of their accounts you can get a free PC. but i would be careful about giving direct debit rights. Use post paid option instead. ... more

In my university accommodation, ACC is the only telephone company we can use in my room. If we want to get an incoming call service, we have to pay £40 a year. Of course, we have to pay for any call we make and the call charges is not cheap at all. Within one year time, World exchange has taken over ACC and then Netnet has taken over World exchange so it can be imagined how the billing system goes. The service provided is very bad. You will never know when are you going to get your bill. As there is a discount for paying by direct debit and for convience, we will choose this payment method ... more

I had to sign up to ACC at univeristy. I have dealt with phone companies such as BT and Vodafone and in comparison this one should not be touched with a barge pole. I signed up, and after realising the service was too expensive, I decided to cancel the account with them. This was after recieveng bills up to half a year late! (How one can organise a student budget with this company, I will never know.) After cancelling the contract which I just about managed to do after waiting ages on the phone. I picked up the phone later on and the line was still live! I rang them again and asked them to ... more

This is a rip off, and it shows... they were taken over by World xchange sometime earlier this year. ACC had inefficient billing, ie u get your bill after you are supposed to have paid it, ie u lose your rebate, the call cahrges are exorbitant and you end up paying through your nose In my college ousing we HAD to use ACC or end up with no land line, thus, all of us were forced to use this horrible service... however, if u have the choice DONT use this as the standard rate of 3.15 p per min is way too high Also, if you try to get in contact with the customer service dept... dont bother ... more

The service provided by ACC is absolutely appaling. They offer a student service at my university and in the 9 weeks i have been here they have not responded to a single complaint. The company claim to offer a voicemail service but in fact the company have not yet reset the voicemail system so anyone wanting to leave a message gets the previous occupant and i have no way of accessing the message. The service does not allow the use of freephone numbers which is most inconvenient. The only freephone number I have used is the company's customer service line which, if i am lucky enough to actually ... more

When you join a phone company, the first question would be "How much are the call charges?", right? ACC is exactly as what the title says. Calling charges are extremely high for local/national (about 3-4p a minute) and overseas calls. For local/national call, you're better off with another company (eg. BT), and for overseas calls, those pre-paid phone cards are way cheaper than ACC. They were inefficient and unorganized too - bills are mailed 2-3 months late, and sometimes not at all. When you ask them to resend you bills that were not sent, you'll have to wait at least a month before it ... more