AXA Direct

We are presently insured through AxA insurance/ AXA Direct. In May this year we had a flood in the bathroom, leading to the need to have our entire ceiling inoour lounge diner replaced. The system which AXA uses, meant that this process is still going on in October.. The difficulty we have found, is that while the insurance company themselves are very approachable and deal with the initial paperwork and drudgery of the claim in its early stages, the details are then passed to a surveyors team, who then pass it to a building team, who then pass it to a contractor. This system works well when ... more

AXA Direct can be more expensive than AXA indirect. When seeking a motor insurance quote from AXA Direct I found it to be as much as £50 more expensive than by using a company that actualy quoted an AXA motor policy identical to the AXA Direct policy no difference except for the £50. It does pay to shop around, what could be a good quote today, may not be so good in five days time, this applies to all insurance not just motor policies, the quotes vary very much indeed from each insurer all of them keen for our business, but not too keen if we ever need to make a claim. It does pay to shop ... more