Rating Summary

Detailed rating

Promptness of service
Efficiency of service
Competitiveness of charges/rates

1-5 of 5 reviews Show most helpful reviews first Newest first


Community Level 2reallyhand...


Abbey service pre Santander 10/10, post 0/10

Advantagescheap loan rates at 7.9% no need for payment protection

Disadvantagescustomer service, conflicting advice, don't return calls

"I have banked with Abbey for a number of years, in fact I indirectly became an Abbey customer after their merger with N & P in the early 1990s. Over this time I have had numerous personal loans with the organisation and found the application process, staff and payments to be first class. I have said 'found them to be helpful and first class' instead of 'always found' because recently I have been trying to obtain a personal loan to purchase a new car ..." Read review

Ciao members have rated this review on average: very helpful

Community Level 1Broadsea


My Big Loan

AdvantagesA very user friendly online service and fast responses by mail.


"...elsewhere , I eventually found Abbey National at an incredible 7.8APR for online applications.Their service was efficient , clear and very user friendly. If you are looking for a large personal loan this is THE place to look. We are now the proud owners of a new heating system and after lengthy negotiation with senior management , a widescreen TV with the change. ..." Read review

Ciao members have rated this review on average: helpful

Community Level 1clerrigo


Car loan

Advantagesfast efficient service

Disadvantagesnot the best rates around

"I have had an Abbey National car loan now for almost 4 years (Nearly paid it all off- hooray). The setting up of the loan was easy. A few forms to fill out as usual and it was agreed very quickly. The money was deposited in my account (I have an Abbey national current account) very speedily as well and no questions were asked after I had the money as to how it had been used. The staff were very helpful and friendly and IO felt they knew thier ..." Read review

Ciao members have rated this review on average: helpful

Community Level 7Lizard_Lover


Car Loan

AdvantagesGreat Service


"...a car loan online from Abbey National and had an answer and everything sorted within a few days. Excellent service and helpful staff. I had adverse credit history as ex-husband left me with mortgage arrears two year previously, and was having problems getting a loan eg rates very high and repayments astronomical but Abbey sorted it out really quickly. The rates were good and the repayments very cheap. we were not pushed into taking out payment protection ..." Read review

Ciao members have rated this review on average: helpful

Community Level 1Pontecarlo


Applying for a loan

AdvantagesLocal, open on Saturdays

DisadvantagesWill not help genuine workers

"...for anything online wake up Abbey this is the 21st century. I applied for a loan yesterday got my reference number but trying to get this information on Abbey's web site is very stressful to say the least(or maybe impossible) until the 14 days are up! Looks like they are going to take the merry out of Christmas for me this year! ..." Read review

Ciao members have rated this review on average: helpful

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